
Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum
Traveler rating
4.4/5
Based on 25 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum worth booking?
Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum is a 2-hour experience in Playa del Carmen, Mexico, from $65 per person. It scores 58 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 4.4/5 rating across 25 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 58 / 100
- Rating
- 4.4/5 (25)
- Duration
- 2 hours
- From
- $65 per person
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas
What you get
About this experience
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas
What's included
Included
- All Fees and Taxes
- In-vehicle air conditioning
- One-Way or Roundtrip private transfer
Not included
- Excess luggage charges (where applicable)
- Gratuities
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 15 minutes before departure.
Ends at
Cancun International Airport
Ends at
Hotels in Tulum Hotel Zone and Downtown area.
Ends at
Hotels in Akumal area
Ends at
Hotels in Puerto Aventuras area
Options you can book
Tulum - Arrivals
One-Way Transportation: Airport to Hotel Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas Pickup included
Riviera Maya - Arrivals
One-Way Transportation: Airport to Hotels Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas Pickup included
Riviera Maya - Roundtrip
Roundtrip Transportation: Airport to Hotels AND Hotels to Airport. Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas Pickup included
Riviera Maya - Departures
One-Way Transportation: Hotels to Airport Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas Pickup included
Tulum - Departures
One-Way Transportation: Hotels to Airport Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas Pickup included
Tulum - Roundtrip
Roundtrip Transportation: Airport to Hotels AND Hotels to Airport. Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 8 travelers per booking
- Operated by
- Cancun Travel Experience
Know before you go
- Infants are required to sit on an adult’s lap
- Service animals allowed
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
- This a private transfer, only you and your party will travel together.
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Photos






What travelers are saying
Outty’s summary of the themes that recur across 25 traveler reviews. Written by us, not quoted from reviewers.
The guide
3 mentionsTravelers single out the guide as the reason the experience works.
Organization
2 mentionsPickup, timing, and logistics are described as running smoothly.
Pace and timing
2 mentionsSeveral reviewers found the schedule tight or the day long.
Traveler reviews
25 verified traveler reviews for Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum. Ratings and reviews provided by Viator and Tripadvisor.
Shuttle service to and from Tulum from Cancun Airport
Great experience. I had issues with 2 people from my party booking to a different airport and they were able to kindly refund me for the cost of their tickets. I will definitely stick with them the next time I come to Riviera Maya.
Response from the operator: Thank you for your wonderful review! We're so glad we could help resolve the issue with your group's reservation and make the process as smooth as possible. Providing flexible, friendly service is very important to us, and we're happy we could assist. We truly appreciate your trust and look forward to welcoming you back to the Riviera Maya on your next visit. Safe travels!
via Viator
A good service.
We used this service to get to and from the tulum airport and Hilton Tulum. The service provides clean and reliable transportation. I loved that they were kind and on time.
via Tripadvisor
Great transportation!!
Communication with Cancun Travel Experience was excellent ! Was contacted 4 days before trip, as promised, and then 2 days before trip to confirm details. Rolando met us upon arrival and was knowledgeable and patient with us. The drivers were prompt, professional and courteous, both from the airport to the resort and on the return trip. Both trips were in spacious vans that were comfortable. We even contacted them during our stay for our traveling companions' need (who were already in Mexico at another resort) and they were well pleased with the service they received. I can't say anything negative about the service that was provided. The cost was reasonable and really made our trip more enjoyable because of worrying about how to get around. The next time I go to the Cancun area, I know who I'm calling for Great transportation.
via Tripadvisor
We had a great...
We had a great experience. Our drivers, Ramiro and Victor made us feel safe and comfortable and communicated with us well. Walking out of the Cancun airport, it was very easy to find our driver and when we were ready to leave our hotel at the end of our stay, our driver was waiting by the lobby right when we discussed. I would gladly use this travel service again.
via Viator
Worst service
This is the worst transportation company. I am had confirmed my pick up time the day before on the phone verbally for 10:05am. Next day, they did not arrive and when I called they had changes my pick up time for 12pm after I had confirmed on the phone 10:05. They called to let me know that they were not going to make it in time, that I needed to find another ride. I ended up paying for taxi. They refuse ro refund my money, even though I sent them the text and calls with times and proof. DO NOT BOOK HERE!!!
Response from the operator: Dear Ms. Prieto, We are sorry to know that you had an unpleasant experience with us. We provided you with a 10:00AM pickup (Considering your hotel location and the required time by the airport/airline). A day before, you requested a later time. 12PM to be exactly. This change was by no means done unilaterally done by us. On the day of your reservation, you requested an earlier pickup and you were informed the change was not possible. Your reservation was kept with the latest confirmed scheduled (Requested by you) and was ultimately marked as no show. Regards The Cancun Travel Experience Team
via Viator
Good to know
- Duration
- 2 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $65 to $428
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 9
- Verdict
- Worth a Look
Who runs this experience
Operated by Cancun Travel Experience, who run 31 experiences we rank across 3 cities, with an average Outty Ranking of 49.7.
See everything Cancun Travel Experience runsWhy this scores 58
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum cost?
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Prices start at $65 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum take?
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Plan for about 2 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum worth it?
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It holds an Outty Ranking of 58 out of 100, which we label "Worth a Look". That score blends traveler sentiment (4.4/5 across 25 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 2-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum?
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Around 9 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 2-hour experience runs outdoors or after sunset.
Where does Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Best ATV Tour, Horseback Riding, Zip Lines, Cenote Swim, Tequila Tasting, VIP Chichen Itza Private Tour, Chichen Private Experience. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum?
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Included: All Fees and Taxes; In-vehicle air conditioning; and One-Way or Roundtrip private transfer. Not included: Excess luggage charges (where applicable); and Gratuities. Always check the voucher for the final list before you travel.
Does Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum include hotel pickup?
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Yes, pickup is offered for every traveler from 338 listed pickup locations in and around Playa del Carmen. Be ready about 15 minutes before the start time.
What languages is Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum offered in?
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It is offered in English and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum wheelchair or stroller accessible?
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The operator notes: Infants are required to sit on an adult’s lap; and Infants and small children can ride in a pram or stroller. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum?
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Across 25 reviews averaging 4.4 out of 5, recurring themes include the guide, organization. Travelers single out the guide as the reason the experience works. One thing to know: Several reviewers found the schedule tight or the day long.
What booking options are available for Cancun Airport: Private Shuttle to/from Riviera Maya or Tulum?
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There are 6 options to choose from, including Tulum - Arrivals, Riviera Maya - Arrivals, Riviera Maya - Roundtrip, Riviera Maya - Departures. Prices and start times differ by option, so compare them on the booking screen.
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