Best ATV Tour, Horseback Riding, Zip Lines, Cenote Swim, Tequila Tasting

Highly Recommend..Great Experience

Great experience. My 11yr daughter and I really enjoyed our self. Only recommendation is to have the van better air conditioned. It worked but if you were sitting in the back like I was it didn't stay cool. Overall, will definitely do this excursions again.

via Tripadvisor

Money Grab

Everything is a haggle. Constant attempts to hustle. From the price of the excursion to the cheap waterproof phone piuches selling at $25, cheap water shoes $35, the lunch is a hustle. They only offer pork or veggie taco and if you want chicken or anything else you have to pay from the menu. They constantly ask for tips. The photo guy said $60 for photos and lied about the conversion rate and charged my card $69. The cenote is really just a pond in the woods (underwhelming). They are constantly trying to sell you things at inflated prices. If it were not for the money grab it would have been much more worth the money.

via Tripadvisor

The highlight of our trip!

This was the highlight of my trip! I went with three friends and we had a blast. The photo package is more than worth it, we got over a hundred high quality photos to remember the experience. All activities are well-spaced out and the staff are excellent at guiding you through each one. The rancheros that joined us for the horses sang wonderful songs, the ATV and zip line courses are each good lengths so you get a good bang for your buck, and the cenote swimming was wonderful. The tequila tasting was the just a tad bit short, we each got to pick two tequilas to try and it would have been nice to try more, but still great. The lunch at the end was delicious and the shuttle service was convenient and easy! Highly recommend to anyone who likes a good adventure, and would probably be great of children of all ages as well.

Response from the operator: So happy to hear this was the absolute highlight of your trip! Wonderful that you and your friends loved the photo package, rancheros, and all the activities from the trails to the cenote. We appreciate your feedback on the tequila tasting as well. We would love to welcome you all back on your next visit!

via Viator

Rough pick up experience/great tour guides

Hi…the pick up was very rough. I had two reservations, and unfortunately for me, my hotel pickup selection didn’t save for one of the reservation; when i realized that the day prior to our tour, i tried numerous times to call the tour company to get the correct hotel pick up (but could not reach anyone). Furthermore, i tried calling the next day, numerous times, and still no answer. I was able to get into my Trip Advisor booking to see if i could get it edited, but the edit feature was deactivated. Fortunately (but unfortunately) i saw a “message the tour operator” link, so i did….and that’s where my troubles started. A person by the name of “Alberto A.” responded back to me (and i have never in my life met a customer service rep so disrespectful and rude). I am attaching screen shots of the conversation because reading them for yourself will explain why i said he was very disrespectful. As for the tour itself, once you end up at the park, it was fun. This tour allows a large party to sample and do activities in their comfort zone, which was amazing because our group ranged from 9-73 years old (none of the different activities were too short or too long). The only thing this company needs to do is to teach “Alberto A.” on the proper way to interact with customers that is coming to have fun and spend their money AND to answer their phone or not provide a phone number….that’s it.

Response from the operator: You did not include your hotel name in your reservation, so the policy outlined in the tour description was applied; furthermore, you received full pickup details a day in advance. You had ample time to let us know about your error regarding your hotel as pickup point, and we would have gladly assisted you. Actually, Alberto did a great job by adhering to the policies you yourself agreed to when making your reservation.

via Tripadvisor

Fun times.

Some of the activities we did for first time so ot was all fun. If you did these earlier still it is worth the experience. Just watch out for extra charges for videos.

Response from the operator: So glad to hear you had such a fun experience trying these activities for the first time! Wonderful to know it was completely worth it. Hope you will join us again for another great adventure soon!

via Viator