Shira route Kilimanjaro Day Trip via Lemosho route

Major issues that can't be ignored!

Beware if you are thinking about booking this company. 5 stars is very misleading. I will only talk about 4 major issues I had. These things are all found on there website as being provided. They were not! 1) no medical equipment ( medical grade O2, oxcimeter, medical charts) lead guide told me they had no medical equipment at the office the morning we left. The consumer was with the team when they picked me up at the hotel. He had to know they had know medical equipment. 2) breakfast, lunches, dinner and snacks. No yogurt, no beans, no hot chocolate, no cereals, no cheese, no banana loaf, no juice box, no biscuit, no meat and no spaghetti. They did provide spoiled tilapia the first night. The camp manager ran into a market on the way to Kili. He came out with a bag of fish and placed it on the hot dash of our van. No cooler! Eggs in no cooler 3) screwed up lodging. First night of my Safari I was supposed to be upgraded to a lodge. I was told by my driver that everyone was staying at this lodge for the night. At 9:30pm I was told a driver was coming to pick me up to take me to a different lodge 45 mins to an hr away. I refused. I would have to get up at 4:30-5am just to drive the hr back to pickup the rest of my group and start day 2 of my Safari. 4) unethical practices from the CO founders wife, Naite. On my last day I met her in Arusha for my last transfer to the airport. Kiliclimb was supposed to provide this transfer to Kilimanjaro airport. Naite was extremely mad at me because I wanted a refund $500 for all these major issues. We settled on $400. She then told me I needed to get my own transfer to the airport and walked off. She left me stranded 8k miles from home. The driver and tour operator I used(part of kiliclimb) showed up a few mins later. The your operator said no worries the driver will take me to the airport. He loaded my bags into the van and said we got you. Before I new it Naite was walking back toward the van. She was pleading with me to forgive her and begging not to give kiliclimb a bad review. Seriously. Folks, these are just the facts. Moses the cofounder gave me nothing but excuses. He said that most of it was just a communication barrier. If you look at there webpage they are fluent in English. Screen shots taken from their webpage.

via Tripadvisor

The best, most thoughtful and memorable hiking tour

I went with my dad on the 8 day Lemosho Route Kilimanjaro climb with Kiliclimb, and Moses and his team put together an absolutely incredible trip! Everything was flawless from start to finish, from the organization and service to the guides, crew, and overall experience. Our guides (Baraka and Godson) were the best and genuinely so kind and caring, checking in constantly and even doing daily wellness checks. They provided daily briefings and always clearly communicated what was ahead. What stood out to me even more was hearing the guides talk about how great Moses is and how much they enjoy working for him. That says a lot about the company and, in my opinion, really matters when choosing an outfitter! The food was spectacular the entire trip and clearly planned with altitude in mind. We had the best soup every day, plus amazing fish, chicken, beef, and yes, even pizza! The whole team was remarkable and so tuned into our needs, including setting up a private bathroom tent, which was a huge comfort. Moses went above and beyond personally as well. Before the trip, he reviewed my gear and flagged that I did not have warm enough layers for summit day, then loaned me a jacket and pants so I was properly prepared. He also arranged transportation to and from the airport, making it truly feel like a full package experience. I could not have asked for a better Kilimanjaro climb, and I highly, highly recommend Kiliclimb to anyone considering the mountain!

Response from the operator: Dear Rachel , Thank you so much for taking the time to share such a thoughtful and detailed review. It truly means a lot to me and to the entire Kiliclimb team. Climbing Kilimanjaro with your dad via the Lemosho Route and being part of such a meaningful journey was an absolute pleasure for us. I’m very happy to hear that you felt well cared for from the planning stages all the way to the summit experience. Your kind words about Baraka, Godson, and the whole crew will definitely be shared with them — they take great pride in what they do, and your feedback will motivate them even more. At Kiliclimb, we strongly believe that the success of any climb comes from teamwork, preparation, and genuine care for our clients. From proper acclimatization and wellness checks to thoughtful meals and comfort on the mountain, every detail matters. I’m glad these efforts made a real difference for you. It was also my responsibility and pleasure to ensure you were properly equipped for summit day and that all logistics ran smoothly before and after the climb. Knowing that this helped make your experience stress-free and memorable is very rewarding. Thank you again for trusting Kiliclimb Africa Safaris with such an important adventure. I truly appreciate your recommendation and hope to welcome you and your family back to Tanzania again , whether for another trek or a safari. Warm regards, Moses yohanes Kiliclimb Africa Safaris

via Tripadvisor