Capri Island and Blue Grotto Small Group Boat Tour from Positano

Last second canceler

Requested tour, tour guide accepted then sent a phone text to request we book another date and a pickup in another city… We were not available so the Tour just texted sorry and to reach out to Trip Advisor for a refund. Horrible experience we were unable to book another trip due to your guide reaching out via text at 11pm with the trip occurring the next morning… PASS on this Tour group as they will just cancel your trip last second as they look for more quests in the que.

via Tripadvisor

AVOID NO MATTER WHAT

FOR THE LOVE OF GOD AVOID THIS OPERATOR - I should totally have read the reviews here before booking them on GetYourGuide. TLDR - wasted 180 euros on taxi to rush here only to be told that it was cancelled due to ‘tide conditions. Mind you, I had to reach out after our meetining timing to get their reasoning. No prior warnings whatsoever. Absolute atrocity. Don’t be me and read these other google reviews I have attached.

Response from the operator: Dear Client, We are so sorry about this misunderstanding. But we tried to contact you the afternoon before, but without result. We regret that you leave a bad review without use our services but only because of roughly sea. Anyway you received your money back because we communicated to GetYourGuide that the tour didn’t happen. We hope to see you one more time to balance this situation. You’ll save 10% for next excursions with our Company Please contact us directly We wish you the best Sincerely PR Dept

via Tripadvisor

Please do not book with this company!

Please do not book with this company. The boat ride was dangerous and the staff onboard was unprofessional. The company does not deliver what is advertised. See explanation below. Capri Tour I don’t even know where to begin as every single aspect of this tour was bad. Capri Island and Blue Grotto From Positano - leaving at 10:00 AM. Tour was to include snacks, use of snorkeling equipment, soda and water, lunch and a professional english speaking skipper. In the highlight section of the description, it says “With up to eight travelers on board, enjoy an intimate and truly personalized experience. In the pickup section, it clearly stated the Stone Pier in Positano- nowhere did it say anything about transportation to Sorrento or that we would be boarding the boat in Sorrento. We were notified the night before when they called and said they would be so generous and pick us up from our hotel at 7AM for a 10AM tour. Even when I found out it was in Sorrento which is an hour away, we still did not need 3 hours. Guiliani then informed me that tours switched to 9:00AM Why was this never communicated to us? After they dropped us off in Sorento, we had to wait while they went and picked up the other group who were staying in a hotel in Sorrento. This took an additional 30 minutes where we were just waiting while they picked up the other passengers. The other passengers arrived and had booked a completely different tour from us. They were to be dropped off at a different port in Capri and had land excursions booked which they weren’t provided. Neither of us received the tour we signed up for. The Boat - I have searched Guiliani’s website and can not find a boat similar to what they provided for this tour. All the boats on their website are exactly what we were expecting. The boat they provided was basically the same type of boat they use for water taxis along the Amalfi Coast. I am not exaggerating even a little. Our party was stuck behind the counsel of the boat and not really able to see much. These were the only actual 4 seats available. The other party of 4 was in the front of the boat and they were afraid they were going to fall off the boat as there was no real sitting up front. *See other reviews on this site that state the same conditions. They were basically seated in a lounging position holding on to the straps on the edge of the boat without any raised sides. We were never once shown a life jacket and safety did not seem to be a concern at all as they consistently drove the boat too fast (we actually had another boat tell us to slow down and our driver waved and sped up-the other boat then gave us the bird). The group in front consistently was telling the driver to slow down which he never did. On the return to Sorrento at the end of the tour in the middle of the Sea, one of the engine’s alarms went off and shut down because it began to overheat. It was frightening to think that we may be stuck in the middle of the sea with this crew. The Crew- Professional? This was the absolute least professional crew I have ever experienced. It was as if we were on their date and ruining their time together. There were several public displays of affection between the tour guide and the captain. Is this ever professional? The tour guide was a joke. She would point and say this is such and such. She would literally crank up the music and danced as we drove into the grottos. No history, no stories, nothing. I literally could have looked at my google maps and seen the same information. The woman repeatedly became frustrated with the passengers because we took too long to decide whether we wanted to go into the Blue Grotto, when I asked if we would snorkel, and finally at the end of the tour when we asked where we could use the restroom before we got into the van for the hour ride home. The Inclusions - there was no snorkeling gear on the boat and we never were even given the chance to swim. We all had our swimsuits on. Interestingly enough, the other group was dressed very nice and they said they did not have snorkeling on their agenda. Again, some proof that they mixed two groups so they would only have to take one boat out. We were offered no snacks on the boat. We had to ask on the way back for water - it was never offered. Lunch was a small caprese sandwich in a bag. This tour not only didn’t meet any of our expectations, we believe we were moved around to suit Guiliani’s constraints. Changed pickup location from Positano to Sorrento, Changed cruise time from 10:00 to 9:00, changed pick up time from 9:45 in Positano to 7:45 in Praiano. Didn’t provide snorkeling for our group or the correct port and land excursions for the others on the boat. There was not any regard for the passengers safety as he repeatedly drove too fast and without considering the passengers in front who did not have an adequate places to sit and hold on. Guiliani may be a reputable tour operator and it does look like they have plenty of nice boats but we certainly were not on one of them. There were many boats on the water that day doing the same tour. We were the only ones in a boat like we had. The other boats had professionally dressed tour guides giving facts from microphones and driving appropriate speeds for the conditions. We booked this excursion months before our trip through Liberty travel. Liberty in turn used Viator to book with a local company. We trusted both companies to do their research and book with a reputable company. We did not know it would be Guilinani until the day of the tour. We have reached out to both Liberty and Viator and both have denied any wrong doing. We will no longer trust any of these companies for any travel excursions in the future. Do your own research! What was supposed to be a nice relaxing day on a boat turned into a tour from hell.

via Tripadvisor

Amazing Day In Capri

Due to confusion with our original booking on Saturday and confirmation of the event attendance, we were rescheduled for Sunday and the experience was above and beyond our expectations. We were picked up through private transfer from.Praiano to Sorrento and guided to the meeting place in the marina to board our boat. The boat experience was excellent! We received refreshments and sandwiches which were delicious! Thank you.so much to first mate: Roberta and captain Bruno for a dynamic experience. We also received door to door transport back from the event to Praiano. We could not have asked for more. Highly recommend Guiliani Charter.

Response from the operator: Thank you so much for your positive feedback! We appreciate his words and are happy that his experience with us was excellent. We continually strive to provide the best customer service and are pleased to hear that we have been successful. Thanks again. Kind regards Salvatore

via Viator

Worst experience

It was one of my worst experiences. The boat was a security boat and it wasn’t safe. Also, there were No diving. No lunch. No towels as I read while I booked online. It’s a scam and was so scary experience. So unsatisfied

via Viator