Bicycle Rental City Center

Very good service and good bikes for general cycling

We booked bikes directly and location of shop great . People in shop very helpful and no charges for extras. Bikes were in good condition and no charges for extra items like basket and phone holder.

via Tripadvisor

Poor bike quality, poor service

We rented two bikes at Mobike in CALLE MÚSICO PEYDRÓ, 7 46001 VALENCIA Many months in advance, we corresponded via mail with mentioned Mobike location, about us going up into the mountains to Teruel by bus and cycling back to Valencia, approx 160 km. The bike shop recommended bikes appropriate for the trip and had plenty of time to prepare the bikes for this long journey. After using one of the bikes for approx 20-30 minutes, all gears on third main gear started tripping and were unusable. We lived outside the city and had neither time nor opportunity to go back to the city with the bike. By chance, one of us could not go on the trip due to a knee injury (third one had his own bike), so the two remaining travelled by bus into the mountains. The second rental bike worked on most gears until 50 out of 160 km were done, all gears on first and second main gear started tripping out, but luckily third main gear worked more or less until the end. When delivering the bikes at Mobike again, we explained calmly what we had experienced and requested a partial refund (30€ out of approx 86€ paid in total) for the first mentioned bike. The woman at the desk became angry and denied any responsibility or refund, although we explained we were outside of the city with the bikes and soon a 160 km away into the mountains. If Mobike would have travelled out of the city to our temporary living location before the mountain trip to service the bike(s), they should have notified us about this option in advance. Instead, they refused any responsibility and blamed the customer. This is poor customer service, poor bicycle preparation and poor overall performance of MoBike. We do not recommend MoBike, stay well clear and away.

Response from the operator: Dear Customer, We are sorry that your experience did not meet your expectations. However, this review leaves out several important facts. Before every rental, our bicycles are checked and prepared by our mechanics. As with any mechanical equipment, unexpected issues can occasionally occur. If that happens, we encourage customers to contact us immediately so we can provide assistance or find an appropriate solution. What this review does not mention is what happened when you returned to our shop. Our employee remained calm and politely tried to discuss the situation and offer possible solutions. Instead, she was met with shouting, aggressive behaviour and repeated demands for a refund. The situation became so intimidating that she felt genuinely frightened and was forced to call the police because she no longer felt safe. No employee should ever have to experience this simply for doing their job. We always take responsibility when a genuine mistake is ours, and we are happy to resolve problems fairly. However, we cannot accept verbal abuse, intimidation or aggressive behaviour towards our staff under any circumstances. Respect must go both ways. We are committed to providing excellent service to every customer, but we also expect our employees to be treated with the same courtesy and respect they show to everyone who walks through our door. We wish all visitors to Valencia a wonderful stay and encourage anyone with questions or concerns during their rental to contact us immediately. Almost every issue can be resolved quickly through calm communication and mutual respect.

via Tripadvisor

WOW

Going around Valencia by bike is an unforgettable experience. MO’ Bike provided us with perfectly efficient bikes and gave us the best advice to enjoy the day. Thanks again

via Tripadvisor

Renting a bike at MO’bike

I had a great experience renting a bike from MO’bike! The process was quick and easy, with helpful staff who guided me through everything. The bikes were in excellent condition and comfortable to ride, perfect for exploring the city. I appreciated the variety of bike options available, from standard city bikes to electric ones for a smoother ride. The pricing was reasonable, and I felt it was definitely worth the value. I highly recommend MO’bike for anyone looking to rent a bike – it’s a convenient and enjoyable way to get around!

via Tripadvisor

Friendly staff and good quality bikes!

The staff is very friendly and helpful, we rented multiple mountain bikes for multiple days, they rode smoothly and didn’t experience any problems

via Tripadvisor