VIP tour to Chichen Itza, Hubiku & Ik Kil. Lunch and transport

Disappointing

Thought was travelling on a coach but was as small van with tiny seats and I’m not a big person. I was in absolute agony when got back to hotel. The trip was 15 hours and honestly I could say the little I got to see and do probably took 3 in total. It was very busy and extremely rushed. Lunch was pretty good on a more positive note. All in all very disappointing and uncomfortable. Shame

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Disappointing experience with VIP Chichen itza tour

I am extremely disappointed with our recent Chichen Itza tour, which was marred by the unprofessional behavior of the tour guide. Our family was picked up from the hotel at 6 am, and, as expected for such an early start, we were all tired and asleep on the bus. However, the tour guide decided to wake us up, shouting at us in a very rude manner: “Hey! Family! You should stay at the hotel if you want to sleep, shouldn’t join the tour.” He addressed us in front of everyone, which was not only unnecessary but also deeply embarrassing. This behavior was completely uncalled for. Everyone on the bus was quiet and asleep—why single us out? Our teenagers were shocked, and frankly, this interaction completely ruined the start of our trip. We had barely started our day, and this unpleasant incident set the tone for the entire experience. To make matters worse, after the tour, instead of dropping us off at our hotel entrance as expected, the guide claimed he needed to “save time” and dropped us off on the main road. We had to walk a good 5 minutes uphill to reach our hotel—this is unacceptable, especially when the tour is advertised as a VIP experience. If this is what VIP service looks like, it’s incredibly misleading. We were staying at a large Marriott, and this extra inconvenience was frustrating and disappointing. Overall, we felt like we were treated disrespectfully, and the lack of professionalism left a bad taste in our mouths. My family will never use this company again, and we strongly suggest that they educate their tour guides on how to properly treat customers. We paid for a tour, not a humiliating experience.

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Lack of time to visit Chichen Itza

Quite expensive for this tour, it was impossible to visit properly Chichen Itza in 1h30....so we had to made choices and we had to visit by ourselves the archeological site. Otherwise, the guide was gentle and we had sufficient time for the 2 cenotes.

Response from the operator: Thank you for your review! We’re grateful for the feedback and glad to know you enjoyed certain parts of the experience. We’re always looking for ways to improve, so your comments are very helpful. We hope you’ll consider visiting us again and allowing us the opportunity to provide an even better experience!

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Excellent Tour for Spanish Speakers.

Great tour for those who understand Spanish. The sites visited on this tour are fantastic and worth seeing. Even though the description says English, most of the dialog from the guide on the bus was in Spanish, with just a few sentences here and there in English. At one point the only guide who spoke English left the bus and the instructions for the next stop were given in English only. We got off not knowing what we were supposed to do or when we should get back. The guides were very nice, but it's tough when you can't communicate with each other. I started and ended the tour in Tulum, and can say my tour dropped Tulum off first, which is on the way and then headed to Cancun. This is an improvement over what a previous reviewer stated, saving hours of driving.

Response from the operator: Hello Mark! Thank you for sharing your experience with us and we appreciate your feedback and apologize for any inconvenience caused during your tour. We understand that effective communication is important for a positive experience, we apologize for the inconsistency in the language used by our guides. Also please know that your feedback is valuable to us and ensure better communications whit our foreing guests. However, beside this is good to know you found the sites visited to be fantastic, hope to see you again with us soon to enjoy more of Mexican Caribbean and thanks for your preference. Have a great day!

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Unorganized

Bus was late picking us up 2 hours. Was left in pouring rain at local corner store. No one knew what was going on. Was supposed to see Chichén Itza first but went Il kil cenote first so by time we went to see Chichén Itza we were already wet. Get thier supposed to have English tour but was in Spanish couldn’t understand so we left and toured around ourselves. Supposed to be lent an umbrella as it was raining but never got one. Made it to the the colonial city Valladolid but was already dark so couldn’t see anything or worth taking pictures. By time we got back and made our way back to riviera Maya the driver was driving like a lunatic in a rain storm texting at same time. Did not feel safe at all. This was supposed to be a VIP tour? To top it off I cancelled another trip 1 week prior and was charged for a second trip I didn’t even go on

Response from the operator: Hello dear traveler, Thank you for notifying us about your experience. We value your feedback and would like to address any concerns you may have regarding your recent reservation with us. In order to assist you better, please provide us with the following information: - Booking Reference - Lead Traveler’s name - Date of the activity - E-mail Your comments are essential in helping us improve our services, and we're committed to ensuring your satisfaction. Once we receive your information, we will promptly investigate the matter and work towards a solution. Thank you for your cooperation. Best regards.

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