Shared Arrival Transfer: Los Cabos International Airport to Hotel

Experience was fine. My...

Experience was fine. My only wish is maybe you guys could have a cooler for beers for the ride. I would have bought one.

Response from the operator: Thank you so much for sharing your feedback! We are glad to hear your experience went smoothly, and we absolutely love your suggestion. There is nothing quite like a cold drink to kick off a vacation, and having a cooler with beers available for the ride is a fantastic idea. We will definitely pass this suggestion along to our transport and operations teams to see how we can make this happen for future transfers. We look forward to welcoming you back on your next trip—hopefully with a cold beverage waiting for you next time! Alejandro Vazquez – Senior Director of Customer Success. NexusTours.

via Viator

Standing in 37 degree weather and NO-ONE CARED.

We arrived in Cabo and independently found our Nexus rep. (They were all on their phones not looking for anyone coming off the flight). It took roughly 15 minutes for the rep to come over and explain the process to us. (Wait there for others to come off the plane?” The temperature outside was 37 degrees Celsius and you are basically standing in A parking lot with nowhere to sit. After 15 minutes I again went over to ask where our transfer was. They took my email and said 15 more minutes and if no one else came from the flight they would call the car and that would take roughly 15 minutes on top of that. After 25 min I was getting MAD as my daughter was starting to feel sick from the heat. The girl promptly pulled out her tablet and asked if I wanted to see the disclaimer about a shared ride. I was furious. Then while laughing at me she said in two minutes I’ll call for the car. I speak Spanish and was very aware of her standing and laughing at us with her group. We stood in the parking lot for 68 minutes. It was the longest “shared “ ride I’ve ever experienced. I will NEVER use this company again and this is not ok.

Response from the operator: We are deeply sorry and incredibly concerned to hear about your experience in Cabo. Waiting 68 minutes in 37°C heat is completely unacceptable, but the unprofessional and mocking behavior you described from our staff is absolutely intolerable. We hold our team to high standards of professionalism, empathy, and care—especially when families are waiting in extreme weather. We are escalating this immediately to our Cabo airport operations manager to address the conduct of the representatives on duty and take strict corrective action. Thank you for bringing this to our attention, and we sincerely apologize for letting you and your daughter down. Alejandro Vazquez – Senior Director of Customer Success. NexusTours.

via Tripadvisor

Cabo Escapade

Our driver was very nice. Supposedly a shared ride but ended up just being us two which was great.The van was clean and a/c was working well. Above all , kind driver .

via Viator

Great service

We arrive on the 23 March and there was a protest going on at the airport. No shuttle bus or taxis allowed in or out. We want to thank all Nexus guides in getting us out of the airport and to our shuttles arriving at the hotel.

via Tripadvisor

Definitely booking this shuttle in the future.

While the wait for the shuttle took a little longer than we had hoped our driver was amazing. He was really engaging and respectfully asked permission to pass when it was safe to do so. This was greatly appreciated.

via Tripadvisor