Pompeii Archaeological Area Entrance Ticket

Beware getting your entry...

Beware getting your entry tickets into Pompeii through Viator. There was no place to redeem the tickets. The website said it would be emailed, but it was not. The helpful information desk did their best to figure out the information in my email correspondence, but they were as befuddled as I was. They managed to get through to a live person on the phone and were told it was in my ap. Neither they nor I could find it. there They finally got the live person to email me the tickets directly. By then we had lost an hour of the two and a half hours we had available to explore the site. MOST DISAPPOINTING!

Response from the operator: good morning, please check on VIATOR that it is clearly written that there is no meeting point and that the ticket is made available on VIATOR. When you warned us that you had not received the ticket, we sent it back to you directly, replying to the Pompeii staff.

via Viator

don’t buy from this provider

do not buy from them. My ticket was not accepted by the site and they refused to give me a refund. I showed the workers at Pompeii every email I received, every link, everything I had from this purchase and it wasn’t accepted. The ticket I had did not scan at the gate. After explaining that what I was sold was not accepted at the site a refund was not given. Very disappointed that I wasted over an hour as a young solo traveler talking to many workers who all said what I was sold would not be accepted and to not be given a refund.

Response from the operator: We are sorry for the inconvenience but, as well explained on the site, access is only possible with our official ticket. No other document allows entry, the ticket was duly sent to your VIATOR account

via Tripadvisor

Italian-style chaotic ticketing experience

One of the best archeological sites in the world and clearly worth visiting. However, the ticketing, queuing, and toilets need modernising. The cafe/restaurant is inadequate considering the visitor numbers.

via Tripadvisor

Ticket Nightmare

Do not, I repeat, do not buy these tickets. The savings are minimal and they are not easily redeemed at the site. There are several entrances and neither staff knew what kind of tickets they were. We walked an extra mile and waited forty minutes while the staff worked diligently to figure out how to use them. Way too much work for everyone involved!

via Tripadvisor

Pompeii is good for one day

I reserved two tickets on line to enter Pompeii. We traveled from Rome via TrenItalia to Napoli. We got to Napoli Centrale and it was difficult finding the Circumvesuviana train to take us to Pompeii. We asked several people until someone guided us to the right direction. When we got to Pompeii I showed my printout then went to this one window to collect the actual tickets. I am sure you could purchase tickets in person as well since you are doing the tour self guided. We got to Pompeii later than I had planned. Luckily our tickets had no specific time to get in and it was a do it yourself tour. Pompeii ruins area is really big. It was a very sunny hot day as well. My husband walked all the way to the end and I stayed close behind but could not make it that far. I recommend to be very careful because the street is covered with big lava cobble stones and they are not only very hot on hot days but also could be very slippery when wet. I saw a lady that had fallen down, was being helped by medical assistance, and she had her right hand all wrapped up. We chose not to rent an audio guide either because it takes a long time to rent the unit then have to stand in line to return it and you had to leave your passport or other important document behind as guarantee to rent the audio unit. This place was really, really busy on the day we visited. It was midweek but still was crowded. I highly recommend to carry a hat and a bottle of water. Inside Pompeii I only saw one shop selling stuff but I did not go in as it looked really crowded. There are little stands with souvenirs, a shop to buy frozen lemonade and other things, after you exit and are done with your tour. There is also a ticket office to purchase tickets to return to Napoli Centrale. You have to go on an underpass to get to the tracks and catch the returning train. A word of advise here: Be extremely careful with your wallet and your purse or backpack when riding the circumvesuviana train. It gets really crowded and jammed packed. The perfect recipe for pick pocketing. Watch out and learn from our bad experience on this train. You know what bad experience I am talking about right? You guessed it! Also, be aware the ride from Napoli to Pompeii takes almost one hour on this train so plan accordingly if you have to catch a train back from Napoli Centrale to Rome. Thank you for reading this post.

via Tripadvisor