Berlengas Island Catamaran Tour + Snorkeling

Great boat ride

Great company for the boat ride to and from Peniche to Berlengas. We did the boat + snorkel option and had an amazing time!

via Viator

Not as advertised

This was not a 'Catamaran tour around the island'. This was a 50 minute catamaran boat ride to the Berlengas island. Snorkelling gear was provided on the catamaran as stated. No maps or tour guide to help us navigate. We were dropped off and then picked up. This is not as advertised.

Response from the operator: Hello, good afternoon. We apologize for not meeting your expectations. What we announced is: "Upon arrival on the island, you will hike the trails, visit the São João Batista Fortress, and snorkel. The client is free to explore the island and do the snorkeling activity." I don't think we missed anything. Could you be confusing us with another provider? Thank you very much.

via Tripadvisor

Lack of competition = poor professionalism

Last August I, my husband and father stayed on land... It was agreed the Reservation for three Pax's by phone with a member of the team "Odisseia Viva" that we would pay on the day of the tour, because we could not pay through the application. We presented ourselves a little before the scheduled time and in an insensitive way (after explaining the situation), the manager of the boat said that it had exhausted and we could not board, ignoring what led us there. In my opinion the manager was very unprofessional in the way he led our situation... Interestingly, after the boat left the harbour, two minutes later returned to collect more passengers.... It would be our second time on this trip. So it was the last time we chose "Odisseia Viva" for Sunset tour, hoping to find another boat that has good professionalism as a priority in the face of an isolated situation over the customer and we can enjoy a Sunset party because it is three very pleasant hours that are seen by the sun alone over Peniche. Guaranteed the lack of competition CIA "offers" this kind of but attitudes.

Response from the operator: Boa tarde, compreendemos a sua frustação e desalento em não ter conseguido embarcar numa das nossas memoráveis sunsets, mesmo após das nossas diversas mensagens não efetuou a compra do bilhete. Da nossa parte pedimos desculpa e prometemos que vamos melhorar ainda mais o nosso sistema de reservas. O fato de termos regressado e embarcado alguns clientes, só demonstra o nosso reconhecimento que temos para com os nossos clientes, uma vez que tinham o bilhete adquirido, e apesar de estarem um pouco atrasados, não deixámos ninguém para trás. Tal como refere, estavamos com a lotação esgotada, e como a Odisseia Viva é uma empresa cumpridora das regras não embarcou mais ninguém (apesar da oferta de dinheiro vivo de uma cliente), isto só demonstra a seriedade da nossa empresa. Estamos de braços abertos para vos receber numa próxima oportunidade para mais uma vez fazer parte de uma das maiores sunset parties da zona oeste

via Tripadvisor (translated)

Brutal

The tour costs 29,90 euros, duration 4h. I recommend doing it in the afternoon because you have the opportunity to appreciate the beautiful sunset. (Depending on the time of year of course) Economic fun, pleasant and fun

via Tripadvisor (translated)

Thanks for the brilliant memories.

Probably one of the most genuine and honest bunch of people I've ever met. Thanks for the brilliant memories.

Response from the operator: Thanks for the awesome review, David! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

via Tripadvisor