ATV or Speed Boat or Wave Runner with Beach Club In Riviera Maya

Great ATV Excursion!

We had a great time! We opted for the ATVs and enjoyed it. The trail was fun and Luis and David, our guides were fantastic. They gave us excellent instruction and were very friendly. Loved this as my family isn’t big on water sports or heights! Having an ATV only option (rather than combined with snorkeling, jet skis or ziplining) ensured we could do a fun outing while we were her. Maroma Beach was nice as well. Very clean and very little seaweed. I wish I had known more about that in advance and I would’ve purchased a cabana and stayed the whole day. Would definitely recommend!

via Viator

Great beach and service from Floro!

Floro is the best!!!! Best service on the beach! Floro doesn’t quit!!

via Tripadvisor

Ruined our day

This was honestly such a letdown. We booked a full day of excursions well in advance and were genuinely excited for it — it was one of the things I was most looking forward to on this trip. Then, with zero warning, they canceled on us. No call, no email, no heads-up at all. When we tried to contact them, instead of owning the mistake, we got random excuses that didn’t make sense. What made it even worse was being offered only 1–2 hours at the beach while still being charged the full price of an entire day, even though they were the ones who canceled. Because of this, our plans completely fell apart and we had to scramble last minute to figure something else out. What should have been a relaxing, fun day turned into stress, disappointment, and frustration. I was really excited for this experience and it honestly put such a damper on our day. If you’re thinking of booking here, just know that plans can be canceled without warning and you might be left dealing with the fallout. Would not recommend.

Response from the operator: Thank you for sharing your experience with us.🙏🏼 We apologize for any inconvenience this situation may have caused and would like to review your case in more detail. Please share the following information with us via direct message: Full name: Approximate date and time of the incident: Activity and reservation number:

via Tripadvisor

Reservation Canceled Without Notice on Christmas Eve

I don’t often write negative reviews. I prefer supporting local businesses and usually accept that occasional issues are part of travel. Unfortunately, our experience with Maroma Beach Club crossed the line of what I consider reasonable. My family had this excursion booked months in advance for Christmas Eve, a day that was very important to us. Our reservation was fully confirmed. On the day of the excursion, we waited in our resort lobby for pickup — and no one arrived. When we called, we were told the reservation had been canceled without any notice, allegedly due to “conditions,” even though the weather was nearly perfect with only light wind. After about an hour of calm discussion, they agreed to pick us up an hour later, but only if we paid an additional $120 and gave up our two jet ski reservations. We accepted, as it was better than losing the day completely. Thirty minutes later, we were informed that pickup would be delayed another three hours and that they would instead double our charge for a half-day excursion. Paying twice for a quarter of the experience made little sense, but at that point we had no practical alternatives. They would not offer any refund or meaningful accommodation, stating they were “fully booked,” despite the fact that our reservation had been made months earlier and had been canceled without notice. In our experience, most businesses in Mexico are extremely friendly and accommodating. Unfortunately, this was not one of them. If reliability and peace of mind matter to you when booking an excursion, I would strongly recommend considering other options. Perhaps this was just bad luck. But this could happen to you where I’m sure it wouldn’t happen with other companies. Good luck out there my fellow free market warriors. God bless America and God save the queen

Response from the operator: Thank you for sharing your experience with us. 🙏🏼 At Maroma Beach, we take your feedback very seriously and would like to review your case in greater detail to provide the appropriate follow-up. Please share the following information with us via direct message: Full name: Approximate date and time of the incident: Activity and reservation number:

via Tripadvisor

Bad experience no communication

Extremely disappointing experience and a complete failure in communication. We booked two jet ski sessions as a special Christmas Eve surprise for our family — ten kids who were incredibly excited. We paid nearly $5,000 to ensure everything was set up for a memorable day. When we went to the designated pickup spot at our resort, no one showed up. No message, no update, nothing. After being on hold forever, we were finally told our reservation had been canceled due to weather conditions — yet they never contacted us beforehand. Not a single call, text, or email. Trying to salvage the day, we asked if we could at least go to the beach without the jet skis. They agreed at first, but then later sent a WhatsApp message saying they couldn’t pick us up until much later — essentially turning it into a half‑day experience while still charging full price. Completely unacceptable. What should have been a joyful Christmas Eve for our family was ruined because of their lack of organization, zero communication, and unwillingness to offer a reasonable solution. For the price we paid, we expected professionalism and reliability. Instead, we got the opposite. I cannot recommend this company based on our experience.

Response from the operator: Thank you for sharing your experience with us. At Maroma Beach, we value your feedback and would like to review your case in more detail. Please send us the following information via direct message so we can follow up on your report: Full name: Approximate date and time of the incident: Activity and reservation number:

via Tripadvisor