Airport to Hotel / Hotel to Airport
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
Select a highlighted day to see live departure times and the exact price for your group.
Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
3.8/5
Based on 5 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Airport to Hotel / Hotel to Airport worth booking?
Airport to Hotel / Hotel to Airport is a 0.5-hour experience in Playa del Carmen, Mexico, from $70 per person. It scores 43 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.8/5 rating across 5 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 43 / 100
- Rating
- 3.8/5 (5)
- Duration
- 0.5 hours
- From
- $70 per person
We are a travel agency that dedicates our own experience in tourism to organize a pleasant journey for our customers, our service is high quality as we are also travelers and beforehand, we already know the needs of each
What you get
About this experience
We are a travel agency that dedicates our own experience in tourism to organize a pleasant journey for our customers, our service is high quality as we are also travelers and beforehand, we already know the needs of each client.
What's included
Included
- Private transportation
- In-vehicle air conditioning
Not included
- Gratuities
- On-board restrooms
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 30 minutes before departure.
Ends at
Depends of the choice of the client.
Options you can book
Airport to Hotel Round Trip
van Pickup included
Playa Carmen / Cancun Airport
MInivan Pickup included
Cancun Airport / Tulum
Duration: 1 hour TOYOTA HIACE 2019: 4 Person Max Pickup included
Cancun Airport / Playa Round
Van Pickup included
Cancun Hotel / Airport
Minivan Pickup included
Airport / Puerto Morelos
TOYOTA HYACE: 4 Person Max Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- ALEMAN TRAVEL AGENCY
Know before you go
- Specialized infant seats are available
- Infants and small children can ride in a pram or stroller
- Wheelchair accessible
- Suitable for all physical fitness levels
Photos
What travelers are saying
Outty’s summary of the themes that recur across 5 traveler reviews. Written by us, not quoted from reviewers.
The guide
3 mentionsTravelers single out the guide as the reason the experience works.
Value for money
2 mentionsTravelers feel they got more than they paid for.
Knowledge and storytelling
1 mentionReviewers describe the commentary as informative rather than scripted.
Pace and timing
1 mentionSeveral reviewers comment on how the schedule is paced.
Traveler reviews
5 verified traveler reviews for Airport to Hotel / Hotel to Airport. Ratings and reviews provided by Viator and Tripadvisor.
Terrible experience
I wouldn’t have given 1 star but it didn’t let me go forward. My drive was an hour late, needless to say I then had to take a 85 dollar cab ride to the airport. Thankfully flights were delayed otherwise I would’ve missed my flight. How do I go about requesting a refund???
Response from the operator: Apologies and Thanks, Mr. Alex_B Dear Mr. Alex, We deeply regret your decision to leave the hotel before the agreed-upon time for your transfer with us. Our driver arrived promptly at the agreed-upon time and was ready to take you back to your destination at 12:00 p.m. Although we received your WhatsApp message indicating that you decided to leave early, we would have liked to discuss this decision with you in person. It is important to note that when we coordinated the pickup time and sent you the information, you agreed and even mentioned Monday as an option. We want to thank you for choosing Aleman Travel Agency for your transfer and we regret that we were unable to meet your expectations. We always strive to provide high-quality service and are saddened that we were unable to do so on this occasion. If there is anything we can do to improve our service in the future, please do not hesitate to let us know. We are here to listen and improve. Sincerely, Aleman Travel Agency
via Viator
Great trip from Airport.
We arrived early in the day and wanted to make the most of our time so we opted for personal travel to hotel. We found our driver easily and the ride was uneventful. We arrived at the hotel at least an hour ahead of any if the shared ride services. Ivan was our driver and did a fine job. Car was clean and smelled nice. It was worth the cost to get more time at the resort
Response from the operator: Hello Sdunak! We want to thank you for choosing Aleman Travel Agency for your airport transfer to your hotel. We are thrilled that you entrusted us with making your arrival at our destination a comfortable and stress-free experience. We appreciate your preference and are committed to providing you with efficient and friendly service. Our team will be there to pick you up and take you to your hotel safely and on time. Thank you again for choosing us! If you need anything during your stay, please don't hesitate to contact us. Sincerely, Aleman Travel Agency
via Tripadvisor
Personal car service with a smile.
The drivers were really nice. The first driver gave us history of the place and took us for tacos. I would recommend them.
Response from the operator: It is nice to know that your tour was phenomenal, please recommend our services to your family and friends. and thanks for choosing Aleman Travel Agency.
via Viator
Amazing service and great driver.
The driver was wonderful. He supplied beverages and had a clean vehicle. I asked him to take me for local tacos on the way to the resort from the airport and he did. The place we went to was very good. He was very hospitable. The only issue was that he was not at the airport waiting when I got there. The agent at the airport called him and then he came. I was not too upset because our plane was 30 minutes late. He came as soon as called about 8 minutes later. I would definitely use them again.
Response from the operator: Thank you for choosing our services, for Aleman Travel Agency it is pleasant to know that your service was what you expected, our agent monitored your flight, the airport does not let us enter and wait there due to the flow of motion with the vans, that is why we monitor and we give the waiting time since you must go through immigration and take your bags and we have an approximate time and our vans enter just when you are about to leave the pick up area. please recommend our services to your family and friends.
via Viator
Amazing experience!
When we arrived to Cancun, we had difficulties with the car we rented and ended up having to cancel it. My friend who had previously been to Cancun shared Aleman Travel Transport’s contact and we contacted then immediately. Within 5 minutes we had coordinated with them our transportation to Tulum at a great price. They picked us up within 15 minutes and we headed to Tulum! Their service was amazing and we fully recommend them!!
Response from the operator: For us it is a pleasure to help our new and frequent clients, and indeed their friends and family did activities with us. thanks for choosing us. remember to recommend our services to your friends and family.
via Tripadvisor
Good to know
- Duration
- 0.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $70 to $195
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 2
- Verdict
- Worth a Look
Why this scores 43
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Airport to Hotel / Hotel to Airport: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Airport to Hotel / Hotel to Airport cost?
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Prices start at $70 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Airport to Hotel / Hotel to Airport take?
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Plan for about 0.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Airport to Hotel / Hotel to Airport worth it?
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It holds an Outty Ranking of 43 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.8/5 across 5 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Airport to Hotel / Hotel to Airport?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Airport to Hotel / Hotel to Airport suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 0.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Airport to Hotel / Hotel to Airport?
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Around 2 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 0.5-hour experience runs outdoors or after sunset.
Where does Airport to Hotel / Hotel to Airport start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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