A day at Sea aboard Mundo Marino Catamaran in Valencia

Worst trip ever!

Worst trip ever! First, they put us on a different kind of boat similar to a platoon boat but called it a catamaran because it had 2 hulls. Nowhere to sit in the sun or lay down as promised. Hard benches for seats. The crew did not speak to anyone about the trip at all, so didn’t know what to expect for the day. A paella lunch we were afraid to eat so had a piece of bread. No drinks included although was told there would be some sort of drink included, so had to pay for our drinks. I am so upset because I have used many Viator trips and almost all were wonderful. We should be refunded our 100 euros! Felt totally ripped off! If I could have given it a 0 star I would but a one will be for the beautiful sunshine day :(

via Viator

It was disappointing., We have been on lots of these type tours, and although it was a reasonable boat - only one toilet for 100 people?? Food was provided...Average Paella , drinks, at a fee and a nice swim, but ..not too far from the Shore. It started in Carnage....some of the guests were given a band and others a small blue token (hardly something to "hang onto" on a boat! Seems that the people with bands paid more (only 6 Euros) to allow them to sit on the netting at the front. Captain very fussy about the food distribution ...little or no English spoken , music ok, trip, ok, food ok... But been on so many better trips on a boat.

Response from the operator: Thank you for your feedback. We’re sorry to hear the experience didn’t meet your expectations. We take your comments seriously and are always working to improve—from the boarding process to communication and onboard comfort. We’re glad you enjoyed the swim and will continue striving to make each trip better.

via Tripadvisor

Forgot about us

Dreadful. They forgot to pick us up, refused to give a refund, refused to buy a taxi to get us back. Awful. Avoid at all costs.

Response from the operator: Lamentamos mucho que tu experiencia no haya sido la esperada. En primer lugar, queremos pedirte disculpas por las molestias ocasionadas. Nos gustaría revisar lo sucedido, ya que nuestro objetivo es ofrecer siempre el mejor servicio posible y encontrar una solución justa cuando se produce cualquier incidencia. Te agradeceríamos que te pusieras en contacto con nosotros indicando los datos de tu reserva para poder investigar el caso en detalle. Valoramos mucho vuestros comentarios, ya que nos ayudan a seguir mejorando. Esperamos tener la oportunidad de aclarar esta situación.

via Tripadvisor

Take care !!!!

Booking & Boarding was easy, not too crowded, had complimentary drink, sailed out a way & stopped, we could be undercover if we wanted to be out of the sun. We sailed on a bit further but could still see the shore but there are not quaint calm coves to stop at When we did stop staff advised we can swim, no other instructions, me & my friend went in and began swimming and very quickly were swept far from the Catamaran, big waves were also choking us, staff were shouting to swim back but we could not, I am a strong swimmer but no match for the rough sea, staff threw us the life ring which was far away, I grabbed my friends hand and pulled her toward the ring very hard when struggling & choking myself we managed to get back and staff had to help me up onto ladder as zi was breathless & shocked. It was a very near drowning experience, I could not enjoy my paella which tasted nice as I was in a state of shock and felt sick & exhausted. Staff who know these waters should tell people not to swim far from the boat or it won't be long before there is a drowning Valencian waters are rough BEWARE !!!

Response from the operator: Thank you so much for sharing your experience. We're truly sorry to hear it was distressing and want to assure you that your safety is very important to us. We appreciate your feedback and are reviewing the incident to improve our swimming guidelines and onboard communication. We're relieved you and your friend are safe, and we’ll work to ensure future guests feel secure and well-informed. Thank you again for helping us improve — and we truly hope to welcome you back for a much more relaxing experience.

via Tripadvisor

Too long

It was a little boring. 2 hours would have been sufficient.. Sails didn't work, so under motor, smell of diesel and rolling made people sick

Response from the operator: Hello, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand that the sailing conditions weren't ideal, and we sincerely apologize for the discomfort caused by the use of the motor and the rolling. We value all customer feedback and will take your comments into consideration to improve our future trips. We hope you’ll give us another chance for a better experience next time.⛵ MUNDO MARINO CATAMARANES

via Viator