YAL-KU Park in Riviera Maya Admission Ticket

Wonderful experience

Daniel was extraordinary, as was the guy at the front desk, extremely kind, we liked the place a lot in general, lots of attention, everything clean, included services in very good condition, we are from Cancún, we traveled with my parents and my sister and having the opportunity to socialize with people from other countries was very nice, I liked it, it is definitely worth the trip and the tour to spend a pleasant day!!!! -Leevey Ortega

Response from the operator: Apreciable Leevey, ¡Muchas gracias por visitar Yal-Kú! Es fantástico leer que usted y su familia disfrutaron de un día tan especial en Xel-Há y que encontraron nuestras instalaciones limpias, nuestros servicios en excelentes condiciones y un ambiente ideal para convivir y crear grandes recuerdos. Nos llena de satisfacción saber que Daniel y nuestro compañero de recepción hicieron de su visita una experiencia aún más agradable gracias a su atención y amabilidad. Agradecemos que hayan elegido visitarnos desde Cancún y esperamos tener el placer de recibirles nuevamente para seguir brindando momentos inolvidables en este paraíso natural. Saludos cordiales. Brenda H. Servicio al cliente Mex:+ 52 (998) 883-3143 - US & CAN 1 855-268-5435

via Tripadvisor (translated)

We rented a hut when we...

We rented a hut when we got there and spent a relaxing day in its hammocks. We snorkeled and relaxed. It was fantastic!

via Viator

we did not see much.

We did this as part of a full day excursion. This was disappointing as there were really not many fish, the water was green and hard to see in. Overall it just felt like snorkeling in a lake. We saw a lot more just going up and down the beach at our resort.

Response from the operator: Dear visitor, We appreciate the time you took to leave us your message. We would like to mention that the visibility and presence of marine life can vary greatly depending on natural factors such as weather, tides, and the time of year, which may have affected what you were able to see that day. We’re sorry to hear that the snorkeling conditions did not meet your expectations during your visit. Your feedback is valuable, and we will share it with our team to help us continue working on ways to enhance the experience for our visitors. Kind regards. Brenda H. Customer Service. Mex:+ 52 (998) 883-3143 — US & CAN 1 855-268-5435

via Tripadvisor

Beware of aggressive staff.

I would love to give Yal Ku park five out of five, and would have done so after our first visit. We are staying in Akumal for two weeks, so we made a return visit which left us feeling less than enthusiastic. On our first visit, we were given visitor tags to hang around our necks because we wanted to eat lunch in the café first then check out the facilities before making a decision. This worked well, I decided to go in, so went back to the gate and paid for my admission, which included a lifejacket, and I had my own snorkeling equipment. My husband does not swim, and settled in a chair near the water to keep an eye on me and my stuff. No problems at all and we had a lovely afternoon. Yesterday we went back and did the exact same thing. However, this time, while I was swimming, my husband was told he could not sit in the park because he had not paid the entrance fee. He explained and showed his visitor tag, where upon the attendant went to get another man who spoke better English and was very aggressive and unpleasant to my husband. He told him he had to go back to the café, now closed, and sit there. My husband was concerned that when I came out of the water, I wouldn’t be able to find him, and the man assured him that the nearby lifeguard would be there the whole time and would tell me what had happened. When I came out of the water to have a rest and sit in a chair with my husband, I found my clothes, but my husband and my other belongings were gone. I assumed he had gone to the restrooms, and sat down to relax for a while. Then I got concerned and went to look for him. All of this took at least half an hour, and no one told me where he had gone, and I didn’t think to go back to the cafe. Eventually, he grew anxious and came and found me and told me what happened. He was very uncomfortable about the whole thing and the way he was treated as if he was trying to cheat. No one had explained that the visitor tags were only good for the café and that he could not step outside of that area without paying. Last week everything was fine, this week it made for a very unpleasant experience because the two men were so aggressive and rude. Bottom line you have to pay the full price even if you don’t want to go in the water otherwise you will be treated like a criminal.

Response from the operator: Dear visitor, We appreciate the time you took to leave us your message. For us, all our visitors are very important. We are sorry that your experience was not the best due to some members of our staff on your last visit. This is a situation that surprised us because as a company we work with all the personnel with high customer service skills. Additionally, we are committed to providing in the best way all the information to our visitors. What you've mentioned is far from our service and quality standards which define us. To better address your message, we've sent your comments to the corresponding department and you can rest assured that we'll take all the necessary measures to strengthen our customer service skills with all the staff. Kind regards. Brenda H. Customer Service. Mex:+ 52 (998) 883-3143 - US & CAN 1 855-268-5435

via Tripadvisor

Yal-Kú Eco Park in Akumal !! 🐠✨🩵🌴

We booked our entrance tickets through GetYourGuide and we had such a nice day !! Being able to swim and relax next to such beautiful, clear waters is such a dream 🥰 With the standard ticket, you get entrance to the park and a life jacket (which is mandatory). There’s also the option to rent snorkelling equipment and lockers etc, but if you have your own mask you can take it too !! There’s lots of tropical fish to see !! 🐠 The restaurant is also very tasty.. it’s great to have a drink by the lagoon, and enjoy a bite to eat😍We had the Yal-Kú Quesadillas & the Chicken Sandwich.. perfect for inbetween swimming and sunbathing🌞 Definitely pay a visit to Yal-Kú if you are in Akumal !! 💙

Response from the operator: Dear Jess & Josh, Thank you so much for visiting Yal-Kú! It's a great pleasure to read such an amazing review and we're so glad to hear you enjoyed your experience at our eco-park. All your kind comments are really important and motivate us to continue providing excellent service. We'd love to have you back soon! Kind regards. Daniel G. Customer Service. Mex:+ 52 (998) 883-3143 - US & CAN 1 855-268-5435

via Tripadvisor