Xenotes (Riviera Maya) in Playa del Carmen
Playa del Carmen, Mexico

Xenotes (Riviera Maya)

Outty Ranking 58 4.4 · 8 traveler reviews8 hoursFrom $135

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September 2026

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Adults

Age 13 and over

2

Children

Age 12 and under

0

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From, per person$135
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Outty Ranking

58/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

4.4/5

Based on 8 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Xenotes (Riviera Maya) worth booking?

Xenotes (Riviera Maya) is a 8-hour experience in Playa del Carmen, Mexico, from $135 per person. It scores 58 out of 100 on the Outty Ranking, which we label “Worth a Look, based on a 4.4/5 rating across 8 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
58 / 100
Rating
4.4/5 (8)
Duration
8 hours
From
$135 per person

Exclusive service for IGOFLY customers! It also includes a picnic; with julienne-style soup, cold meat bar and premium cheeses, a variety of rustic breads and dressings to prepare your own food, accompanied by salads, w

What you get

    About this experience

    Exclusive service for IGOFLY customers! It also includes a picnic; with julienne-style soup, cold meat bar and premium cheeses, a variety of rustic breads and dressings to prepare your own food, accompanied by salads, water, wine, and beer. You will have complete equipment of; life jacket, visor, rappelling equipment, kayak and tire. Use of toilets, dressing rooms and towel.

    What's included

    Included

    • Tea and coffee
    • Carbonated beverages
    • Snacks
    • Bottled water
    • Use of snorkeling equipment
    • Use of toilets, dressing rooms and towel.

    Not included

    • Alcoholic beverages
    • Gratuities

    Where it starts and ends

    Hotel pickup

    Pickup is included for all travelers. Pickup begins about 20 minutes before departure.

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en, es
    Ticket
    Mobile Only
    Runs on
    Mon, Tue, Wed, Thu, Fri, Sat
    Group size
    Up to 15 travelers per booking
    Operated by
    IGOFLY

    Know before you go

    • Not recommended for travelers with spinal injuries
    • Not recommended for pregnant travelers
    • Not recommended for travelers with poor cardiovascular health
    • Travelers should have at least a moderate level of physical fitness
    • Activities for over 6 years
    • For the shooting-lese activity, a minimum height of 1 meter 40 centimeters is required
    • Minimum weight 40 kilograms
    • Use of a mandatory vest during all the aquatic activity
    • Average temperature is 24 to 26 degrees C.
    • Having water shoes and a change of clothes
    • Omitting the use of makeup, perfumes or repellents with chemicals that may affect the cenote ecosystem
    • You must take a shower before entering each cenote
    • Avoid leaving marked or established roads to prevent any incident with fauna or flora

    Photos

    Xenotes (Riviera Maya) in Playa del Carmen, photo 2Xenotes (Riviera Maya) in Playa del Carmen, photo 3

    What travelers are saying

    Outty’s summary of the themes that recur across 8 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    2 mentions

    Travelers single out the guide as the reason the experience works.

    Traveler reviews

    8 verified traveler reviews for Xenotes (Riviera Maya). Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    6
    4 star
    1
    3 star
    0
    2 star
    0
    1 star
    1
    Sort
    Steven_W · August 2026

    Do NOT Book! No longer in business!

    This operator is no longer in business and I was not notified by Viator. They did not message us or provide any update or pick us up at the designated location.

    via Viator

    veronicaeS2929WO · September 2023

    We had a good time...it was fun.

    Pepe, our guide, was very attentive to the group. Very patient and kind. He explained very well what to do and what not to do. We felt safe with our guide.

    via Tripadvisor (translated)

    Erick Z · September 2022

    Recommendation.

    Excellent agency for planning trips, whether in the company of your partner or friends. The treatment is pleasant and the experience is unique.

    via Tripadvisor (translated)

    sandrasty · September 2022

    Serious agency

    It looks like an agency would be, I'd like to take a trip with you soon. I like the prices they offer and the Tours they drive

    via Tripadvisor (translated)

    alejandrarO9163EH · April 2022

    Unmatched

    It was the best experience of life, I thank Igofly for guiding me in this great experience, they are very very attentive and above all kind

    via Tripadvisor (translated)

    Good to know

    Duration
    8 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Mon, Tue, Wed, Thu, Fri, Sat
    Hotel pickup
    Included for all travelers
    Booked in 30 days
    3
    Verdict
    Worth a Look

    Why this scores 58

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)70
    Review evidence (18% weight)33
    Booking momentum (14% weight)25
    Value for money (12% weight)80
    Listing quality (10% weight)67
    Local standing (8% weight)41
    Booking flexibility (8% weight)100

    Xenotes (Riviera Maya): questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

    How much does Xenotes (Riviera Maya) cost?

    +

    Prices start at $135 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Xenotes (Riviera Maya) take?

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    Plan for about 8 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

    Is Xenotes (Riviera Maya) worth it?

    +

    It holds an Outty Ranking of 58 out of 100, which we label "Worth a Look". That score blends traveler sentiment (4.4/5 across 8 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

    Can I cancel or reschedule Xenotes (Riviera Maya)?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Xenotes (Riviera Maya) suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 8-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Xenotes (Riviera Maya)?

    +

    Around 3 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 8-hour experience runs outdoors or after sunset.

    Where does Xenotes (Riviera Maya) start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Playa del Carmen?

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    On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Playa del Carmen?

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    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Playa del Carmen?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

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