Tulum and 2 Cenotes Half Day Tour from Riviera

Overall good Tulum & cenote Experience

It was a small group of 8 total with our very knowledgeable guide. Tulum tour portion was interesting and informative but very hot. There are bottles of water included for this excursion but you're not allowed to have the water bottles inside the park area. Be prepared for some walking and the extreme heat. But we did get time to explore on our own and take photos. Then driving to the cenotes, the location is through lots of trees and long roads and turns. Food was average. We added the food option at the last minute but the cost was not worth the quality of food we received. Cenotes were awesome and the absolute greatest part of the experience!

Response from the operator: Thank you very much for taking the time to share such detailed feedback! We’re glad you enjoyed the small-group experience and found the guided visit to Tulum interesting and informative. The heat can definitely be intense, so we’re happy you still had time to explore the archaeological site at your own pace and capture some great memories. It’s wonderful to hear that the cenotes were the absolute highlight of your day. At the same time, we appreciate your candid feedback regarding the meal. We’re sorry to hear that you felt the quality did not match the additional cost, and we’ll take your comments into consideration as we continue evaluating this part of the experience. Thank you for choosing Ekinox Tours and for helping future travelers know what to expect from the day!

via Tripadvisor

Very disappointing & frustrating

Our experience with this tour was incredibly disappointing from start to finish. Between the poor communication, disorganization, misleading advertising, and lack of concern for guest experience, I would not recommend this company. Booking & Transportation: The communication leading up to the tour was extremely poor. I was explicitly told when trying to book that our resort was outside the pickup boundary and that we needed to travel to a designated pickup location. (I could not submit my booking until I did select a location) We spent $115 on a taxi to get there. After arriving on time, our guide showed up 35 minutes late and immediately scolded us for not being at our resort, insisting they had gone there to pick us up, resulting in their late arrival. When I explained that we were following the written instructions we had been given, she argued with me until I showed her the messages proving we had been directed to the pickup location. Only then did she acknowledge that dispatch had apparently sent her to the resort instead. This mistake cost us both time and money. Guided Tour The guided portion of the Tulum ruins was, unfortunately, the worst part of the day. The guide moved at an extremely slow pace, repeatedly covering the same basic information while providing only little historical depth in English. It appeared that the Spanish-speaking guests were receiving much more detailed explanations than the English-speaking group. The guide was also surprisingly rude. At one point, she physically brushed one of my teenage daughters aside while she was trying to take a photo. That behavior was completely unnecessary and unacceptable. The tour itself was conducted on a very high heat day, which is beyond anyone’s control, yet we spent long periods standing in direct sunlight with no access to water. We were never advised beforehand to bring or purchase water prior to the tour beginning, as a result, two of our teenagers came dangerously close to suffering heat exhaustion. Basic guest safety should be a priority, especially in this climate. Cenotes & Lunch This portion of the tour was very misleading. The tour description advertised four hours at two cenotes, but we received only about 1.5 hours total. That is nowhere close to what was advertised. The booking also stated that a buffet lunch was included. While food and water was available on site, we were informed upon arriving at the site our package did not include that option. Meaning we went from 8:00 a.m. until nearly 4:00 p.m. in intense heat without food. That is unacceptable for an excursion of this nature lasting over 6+ hours. To make matters worse, after the cenotes we were instructed to wait inside the van, which the guide claimed was cool, while everyone else changed and loaded up. The van had little to no air conditioning, trapping us in even hotter conditions while we were already overheated and dehydrated. Overall Experience This was actually my second visit to the Tulum ruins. I first visited in 2022 and returned specifically because I wanted to share the beauty and history of this incredible place with our teenagers. My previous experience was outstanding—the guide was knowledgeable, engaging, and passionate about the history… this tour was a far cry from that experience. From the unnecessary taxi expense caused by poor website verification & dispatch, to the disorganized pickup, rude guide, misleading itinerary, lack of food and water, and disregard for guest comfort and safety- the entire day was frustrating and deeply disappointing. Tulum and its history deserves a much better tour experience than what was provided to us this week.

Response from the operator: Thank you for taking the time to share your feedback. We are sorry to hear that some aspects of the experience did not meet your expectations. Regarding the pickup arrangements, our records indicate that the meeting point was confirmed in advance due to your accommodation being outside our standard pickup area, and our team worked to assist you as a courtesy during the coordination process. We also would like to clarify that the tour itinerary includes guided visits, transportation times, and scheduled cultural and service stops. The time spent at each location is carefully organized to ensure that all activities can be completed safely and within the duration of the tour. We sincerely regret if the pace of the visit or certain aspects of the experience did not align with your expectations. Guest feedback is very important to us and helps us continue improving our services. Thank you once again for sharing your comments, and we wish you all the best in your future travels.

via Viator

Amazing trip with a great tour guide

This was a great trip from start to finish. We were picked up promptly from the hotel and then transferred to a separate coach so that everyone on this trip could go straight to the destination without dropping off other people to other attractions, which made for much shorter travel time. The Tulum guided tour was great, Mr Moo was very knowledge, friendly and patient with people, and an authentic Mayan. The highlight was the trip to the real Mayan village and swimming in the two cenotes, they were just magical! We walked to the further away cenote first when we arrived which mean for a while had it all to ourselves. It was great to browse the homemade wares in the Mayan shop too. We received bottles of water and snacks as well. Brilliant value for money! If you don't have US dollars for the tourist tax they will accept Mexican pesos too ( we only had pesos as we are from UK) Just email and ask the amount as they won't have change. It made our trip to Mexico

via Tripadvisor

Good job & kudos to our tour guides Estrella & Blanca

Blanca & Estrella were very good excursion guides. They were very helpful with the tour group and briefed us on what to do and what to expect. Luis Estrella was very knowledgeable and we learned a lot from him. He helped us to appreciate the Mayan culture. Really worth it. We also had a good dip in the cenotes. Nice pictures.

via Tripadvisor

fun

excellent! Estrecca and Blanca were awesome guides and we loved our experience. Recommend +++

via Tripadvisor