Tulum and Cenote Casa Tortuga Day Trip

Wonderful experience!

This trip was awesome! My family and I wasn’t sure what to expect as far as the architecture but it was definitely worth the trip! How up close and personal you are to everything. The views of the ocean and homes was a breathtaking experience! Our guide Samuel was so friendly and knowledgeable on everything, which made the trip even more special. We visited the Mayan ruins, Cenote, tequila tasting, and an awesome lunch! I highly recommend this trip!

via Viator

Wouldn’t book again….

When booking, make sure you confirm ahead that they will actually pick you up from your hotel- even if it’s on the list. Ours was, the after booking we were told to meet at a pick up point which was disappointing. We still went because we didn’t have time to book another. The Tulum ruins were a nice sight to see, but we only discussed a couple of the temples. After, we were taken to a tourist spot to shop for items to take home and do tastings, which wasn’t listed on the tour. The we were taken to a completely different cenote than what was listed. Our tour operators were really nice, but the tour itself wasn’t in line with what we had booked. So just be warned you will probably have to also take a cab to and from a meeting spot and may not go to the cenote listed.

Response from the operator: Hello, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed visiting the Tulum ruins and appreciated the kindness of our tour staff. That said, we’re truly sorry the experience didn’t fully match your expectations. We understand your frustration regarding the pickup and cenote change. As clearly stated in the tour description, we do offer pickup from most major hotels. However, if your accommodation is not on our regular pickup route, we assign the closest possible meeting point to ensure smooth logistics for all guests. We always recommend checking this detail in advance, and we’re sorry if it came as a surprise after booking. Regarding the additional stop and cenote change, we appreciate you bringing this to our attention. While we sometimes make operational adjustments due to weather or local conditions, these should always be clearly communicated. We’re reviewing this internally to ensure better clarity and consistency moving forward. We truly value your feedback and hope you’ll give us another opportunity in the future to offer a more seamless experience. Warm regards,

via Viator

Tour company Booked wrong Date

I went through Trip Advisor to book this excursion for September 7th. I received multiple confirmations from the tour operator with a pick up time, and location (hotel lobby). After arriving in Mexico, I reached out to be certain of all the details were correct. The day of the booked excursion, we waited about 20 minutes past the confirmed pick up time. I reached out to the number that previously confirmed my pickup the day prior via WhatsApp. With no response, I had to call the tour operator. They told me they made an error and booked it for September 24th, reasons why still remain unclear considering the previous communication. Unfortunately, they would not accommodate us for the same day considering it was their error. The only consolation given was a refund. This company failed to meet expectations by simply being reliable. Would not recommend.

Response from the operator: Dear Steve, Thank you for taking the time to share your experience with us, and we sincerely apologize for the mix-up with your booking. We understand how frustrating and disappointing it must have been to have your plans disrupted, especially after receiving confirmations and arriving at the pickup location. The error in booking your tour for the wrong date was certainly not up to our standard, and we regret the inconvenience this caused during your trip. While we were not able to accommodate you on the same day, we did provide a full refund directly to you as a form of compensation. We fully understand that this does not make up for the missed experience you were looking forward to. We strive to provide a reliable service, and in this case, we did not meet those expectations. We have taken your feedback seriously and are working with our team to ensure this type of issue does not happen again. We hope you’ll give us another chance to provide a seamless and enjoyable experience in the future. Should you return to the area, we’d love the opportunity to make it up to you. Sincerely,

via Tripadvisor

Great excursion!

Our guide Rocco was fantastic. Tulum was interesting. The cenotes were outstanding. Highly recommend

via Viator

Educational and fun!

Thomas was a fantastic and knowledgeable guide and we learned a ton about the Mayan culture and Cenotes. Visiting two places is perfect for one day as pick up and drop off takes a while.

via Viator