Stonehenge In A Private Vehicle Service From London With Admission Tickets

Julian was excellent. He...

Julian was excellent. He was knowledgable, friendly, and helpful. He pointed out things along the drive, walked us up to the entrance of Stonehenge and got us started off, took us into Windsor and let us take pictures, then found us a great little pub on the water (away from tourists) for an amazing lunch, and then brought u back to our hotel. it was a wonderful day.

via Viator

Great service clean roomy...

Great service clean roomy vehicle would recommend. Very pleasant journey. 6 seater van and driver lovely and her Englush was good.

via Viator

Stonehenge in One Hour

There was poor communication all around. I asked if it would be possible for our private driver to pick us up at our apartment instead of the meeting place. The response from Viator was to send a complicated form which I opted not to fill out and chose to stick to the original meeting place which was about four blocks away. So we went to the original meeting place at the originally scheduled time. The driver did not show up for 30 minutes. Said he had been waiting at our apartment. I tried to contact Viator but was unable to get through to the driver. There was no direct connection between Viator, the driver and me. My husband walked back to our apartment to see if he could find our driver but he got lost. When the driver arrived and I was by myself, he was very upset. He did not want to go pick up my husband but he did and was very rude about it. So we were about 45 minutes late getting on the road to Stonehenge. Because of the delay, our driver wanted us to return to the car at the originally scheduled time so we only had about an hour to see Stonehenge. One hour. The driver did not talk to us and was on his phone the entire time. We arrived back at our apartment 30 minutes ahead of schedule. I thanked him for driving us and he didn't respond so I told him I hoped he would enjoy his extra time that we did not get to spend at Stonehenge. It was not a positive experience. And it was expensive to have a private car. I have travelled with Viator on many different occasions in many different countries and it has always been a positive experience, with this exception.

Response from the operator: Thank you for sharing your feedback regarding your Stonehenge tour on December 11, 2024. We’re genuinely sorry to hear that the experience did not meet your expectations, and we appreciate the opportunity to respond. As the transport provider, we are committed to delivering reliable and respectful service. In reviewing the details of your booking and the communications available to us, we would like to provide some clarity. Your request to be picked up from your flat at 22 Cranley Gardens was received the day before the tour. As part of our standard process, we sent a follow-up form to confirm and process this change, but it was not completed. Without this confirmation, we proceeded with the original pickup address at 130 Queen’s Gate, as listed in your booking. On the morning of the service, we were informed—via message at approximately 8:40 AM—that you were at 130 Queen’s Gate. At that time, our driver had already gone to 22 Cranley Gardens, based on the earlier inquiry and lack of further instruction. This understandably caused confusion and delay. While we regret the disruption this caused to your experience, we do want to assure you that our team acted in accordance with the most recent information available to us. That said, we are very sorry that this impacted your visit to Stonehenge and left you feeling rushed and dissatisfied. We also take your comments about the driver’s demeanor seriously and will be addressing that internally to ensure all travelers are treated with courtesy and respect, regardless of the circumstances. We value your feedback and are always looking to improve the way we communicate with travelers — especially in time-sensitive situations like this. If you have any further questions or concerns, please don’t hesitate to reach out directly.

via Viator

Anniversary trip.

Driver was great, very knowledgeableof the area! Trip was expensive but worth it. We would do it again. Stonehenge was amazing,

via Tripadvisor

Stonehenge tour

We hired a private driver to take us from central London, then back. She was excellent. This is the ONLY way to be taken out to Stonehenge. Be prepared for a long day due to traffic out of, and back into London. 7 hours total. If you MUST see it in person, them by all means do it with a private driver.

via Viator