Step Inside the Game Show-The Crystal Maze Experience London
Traveler rating
4.7/5
Based on 484 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Step Inside the Game Show-The Crystal Maze Experience London worth booking?
Step Inside the Game Show-The Crystal Maze Experience London is a 1.5-hour experience in London, United Kingdom, from $64 per person. It scores 79 out of 100 on the Outty Ranking, which we label “Strongly Recommended”, based on a 4.7/5 rating across 484 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 79 / 100
- Rating
- 4.7/5 (484)
- Duration
- 1.5 hours
- From
- $64 per person
Unleash your inner adventurer and dive into the ultimate 90-minute immersive experience at The Crystal Maze Experience – based on the hit British TV show! Perfect for families, friends, and thrill-seeking tourists, this one-of-a-kind challenge will have you racing against the clock across four thrilling zones: Aztec, Industrial, Futuristic, and Medieval. Guided by your eccentric Maze Master, you'll tackle a series of quirky, mind-bending challenges – mental, skill, physical, and mystery – all in pursuit of those glittering crystals. The more you win, the more time you'll earn in the iconic Crystal Dome, where you’ll grab as many golden tickets as possible while the fans blast around you! This high-energy experience offers a hilarious, heart-pounding adventure that’s unforgettable, wildly British, and Instagram-worthy. 15 year olds and under must be accompanied by paying Adult 18 years+
What you get
About this experience
Unleash your inner adventurer and dive into the ultimate 90-minute immersive experience at The Crystal Maze Experience – based on the hit British TV show! Perfect for families, friends, and thrill-seeking tourists, this one-of-a-kind challenge will have you racing against the clock across four thrilling zones: Aztec, Industrial, Futuristic, and Medieval. Guided by your eccentric Maze Master, you'll tackle a series of quirky, mind-bending challenges – mental, skill, physical, and mystery – all in pursuit of those glittering crystals. The more you win, the more time you'll earn in the iconic Crystal Dome, where you’ll grab as many golden tickets as possible while the fans blast around you! This high-energy experience offers a hilarious, heart-pounding adventure that’s unforgettable, wildly British, and Instagram-worthy. 15 year olds and under must be accompanied by paying Adult 18 years+
What travelers are saying
Outty’s summary of the themes that recur across 483 traveler reviews. Written by us, not quoted from reviewers.
The guide
4 mentionsTravelers single out the guide as the reason the experience works.
Photo opportunities
2 mentionsThe views and photo stops come up again and again.
Pace and timing
2 mentionsSeveral reviewers found the schedule tight or the day long.
Traveler reviews
483 verified traveler reviews for Step Inside the Game Show-The Crystal Maze Experience London. Ratings and reviews provided by Viator and Tripadvisor.
Loved it!!!
Daria our host was excellent and created an amazing vibe and experience ! Very happy to have had her as our host!
via Tripadvisor
Great experience all round!
An excellent experience with amazing performance by Daria the show host who superbly guided us through the activities and ensured we were kept entertained throughout. A combination of mental and physical activities which tested our teamwork, leadership and communication skills throughout leading to a fun evening all in all! Highly recommended to all!
via Tripadvisor
Customer service terrible
Really good experience however customer service at the front desk and the manager on shift were terrible. Kj was so rude to us and Emily the manger wasnt helpful at all. She had us waiting for an hour to sort out our issue and then told us as we missed our original time slot we would need to wait another hour before one would be available. I sent an email of complaint on August 29th and they've completely ignored it and not responded. Again shows how poor there customer services is. There's also no contact number that you can call to speak to someone.
via Tripadvisor
Don’t waste your money awful experience
What a complete and absolute waste of £150 We were a couple spending my partners birthday in London so thought we would do something fun well it was not fun it was awful. Was told we could choose games and whole experience was one and half hours. We never got to choose any games was told mystery or skill. And driving round a room in a mobility scooter was just ridiculous, Was not given correct amount of time and host was rude and arrogant. We did games that were stupid and not original games Our whole experience lasted 50 mins when we complained to the manager he laughted in our faces and said write a review The whole place is tired and old honestly don’t waste your money and to top it all off when we went to get our photos the camera had malfunctioned Don’t waste your money go and watch a show instead
via Tripadvisor
Good fun but not worth the cost
It was very authentic to the TV show but very rushed and the guide didn't really explain the games properly before starting the timer. Could have done more games for the amount it cost. The set up of the games area is very like the show and it was fun getting from area to area. I do feel as with all the experiences that an actual price at the end would be better, like a free drink at the bar or a keyring etc.
via Tripadvisor
Good to know
- Duration
- 1.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $64 to $79
- Booked in 30 days
- 169
- Verdict
- Strongly Recommended
Why this scores 79
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Step Inside the Game Show-The Crystal Maze Experience London: questions travelers ask
Practical detail on this experience, plus the wider planning questions for London.
How much does Step Inside the Game Show-The Crystal Maze Experience London cost?
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Prices start at $64 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in London usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Step Inside the Game Show-The Crystal Maze Experience London take?
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Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in London is not rushed.
Is Step Inside the Game Show-The Crystal Maze Experience London worth it?
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It holds an Outty Ranking of 79 out of 100, which we label "Strongly Recommended". That score blends traveler sentiment (4.7/5 across 484 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in London, and how flexible the cancellation terms are.
Can I cancel or reschedule Step Inside the Game Show-The Crystal Maze Experience London?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Step Inside the Game Show-The Crystal Maze Experience London suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Step Inside the Game Show-The Crystal Maze Experience London?
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Around 169 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in London can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in London and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.
Where does Step Inside the Game Show-The Crystal Maze Experience London start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central London within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in London?
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London's best attractions split cleanly: the museums are free and need no booking, so the paid market is about views, theatre and getting out of the city for a day. That makes value scoring unusually important here, and the Outty Ranking penalises anything charging premium prices for access you could get for nothing. On Outty we rank every London experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include The Great British Rock and Roll Walking Tour, Soho Music & Historic Pubs Tour, London Small Group Tour of Historical Pubs. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit London?
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May to September for long evenings, December for the Christmas markets. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in London?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What happens to Step Inside the Game Show-The Crystal Maze Experience London if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in London. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about Step Inside the Game Show-The Crystal Maze Experience London?
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Across 484 reviews averaging 4.7 out of 5, recurring themes include the guide, photo opportunities. Travelers single out the guide as the reason the experience works. One thing to know: Several reviewers found the schedule tight or the day long.
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