Star and Turtle Sanctuary Snorkeling Tour in Cozumel

Bad experience

A very bad and disappointing experience. The staff was very unpleasant when my friend told the captain that the seats were dirty. Not only the seats, the life jackets that you are required to wear could not be any dirtier. In fact, they barely clean the boat between one excursion and another. They reuse the entire snorkel tubes, including the mouthpiece; so much so that in my tube I found some black hairs and my friend found lipstick from the people who had used them previously. The photographer didn't even come near us to take our pictures, nor did he ask us if we wanted any. He only went to the girls he felt like, and because of that, we don't have any souvenir like other people who did have them taken. At the end of the trip, the guide Elias goes one by one asking for a tip, and if you don't give it to him, they ask you if they don't deserve it, as if it were mandatory after paying for the excursion where all these services are included. I would not go back with them.

via Tripadvisor (translated)

Awesome service!

The tour is very complete, but what I want to highlight is the top notch service we got! Mike, Raúl and Luis went above and beyond and made the experience amazing. If you are looking for an adventure where safety is a priority but also where you are treated really well, don’t hesitate and book your tour with Lobo Marino.

via Tripadvisor

Excellent experience observing real marine fauna

The tour is very well organized, it is a highly recommended experience. The guides are friendly and very well prepared people and they show it. You feel safe at all times, both on the boat and in the water. The tour offers the possibility of seeing different animals such as turtles and starfish, but, from the beginning they let it be known that this is not always possible, because it depends a lot on the weather and the water conditions. We were very lucky, had a good time and the water was very calm and totally clean. It was crystal clear water and the animals looked perfect: turtles, stars, hundreds of fish and even several sharks. The tour has several stops and in each of them the goal is to be able to see different animals, so there is really the possibility to see different marine fauna. In addition, at the last stop a small snack is offered in a beach area full of striped blankets. If you are a person used to diving, this excursion may be limited, but if you are a beginner or do not dive, you will definitely enjoy it.

via Viator (translated)

Snorkeling just ok/ very fast boat

This snorkeling tour is just ok and not super impressive The day we went was windy and wavy, so rougher conditions. Prior to booking we confirmed we would be able to use a ladder on the boat. This was not the case- you have to jump in the water and only use the ladder to get out. Just FYI if bringing older people who may not be able to climb over a side of the boat. El Cielito is amazing in itself with the clear blue water and we saw a few stingrays. On the ride back the driver went way too fast for our comfort level. The waves were very high and he was speeding past everyone. I couldn’t wait to get off the boat. I would definitely not recommend this tour for young children or older people.

Response from the operator: We’re sorry to hear that you were not satisfied with the snorkeling tour. While we cannot control weather conditions, we always strive to be extra cautious on days like that. For safety reasons, using the ladder to enter the water is not recommended in certain conditions, as it can take longer and the current may drift guests away from the group, which could be dangerous. However, our photographer personally asked the older guest if she preferred to use the ladder, and she declined. As we operate fast boats, we must maintain an appropriate speed for safety and navigation. If we had been traveling at an unsafe speed, other operators in the area could have reported us, which was not the case.

via Tripadvisor

Beautiful day!!!

Very nice day. Drink and dinner. A friendly captain and guide. Good music on the boat. We've seen a huge turtle, a small shark, several rays and so on. I recommend.

via Tripadvisor (translated)