Ride Queenstown’s Stunning Trails on a Mountain Bike

Great value and trails were fantastic

Lovely trails and wonderful staff. The bike hire experience was wonderful and the staff advice and guidance was superb.

Response from the operator: Thanks so much for the kind words! We’re glad you enjoyed the trails and had a great experience with our team. Hope to see you out riding again soon!

via Viator

Fantastic experience

The staff were fantastic. My son came off his bike and buckled his back wheel and they were in the middle of nowhere. They organised a replacement bike immediately for him and even picked them up and brought them back to the shop after they had had enough. The first thing they asked was 'is he ok'. They didn't care about the bike, just him which was so nice to hear. Would def recommend this company and use them again and again.

Response from the operator: Thanks so much for the lovely review! We’re really glad your son was okay, and we’re happy the team could help quickly and get everyone safely back. We always want our riders looked after first and foremost. Thanks again for the recommendation -we’d love to see you all again sometime!

via Viator

Great family trip and really helpful and sensible team

We had intended to do the full 32km ride but were gently encouraged at check-in to consider one of the shorter less challenging rides. Our son hadn't ridden for a while and as soon as he got on the bike we realised the longer ride would not be possible. The team were super flexible and gave us options and advice. We opted for the shorter route and they picked us up at the agreed spot. My only quibble was that the gears on the bike my son had were too stuff for him to turn them down (he's 6 years old). So we had to stop every time there was a hill and mostly had to walk up the hills, which made for a much longer ride than we'd planned! All in all a good day though.

via Tripadvisor

Bad reaction when I challenged a charge.

I think I can count on one hand the number of adverse reviews I've posted. This will be one of them. You know how you feel when one of those budget airlines stings you extra when they get the chance. That was my experience. And the owner, to whom I asked to speak about it so he knew exactly where I was coming from, had zero interest in doing anything other than defending his charge and making me feel like I was quibbling. The bottom line is that I hired a great bike and had a good ride on a wonderful trail to Arrowtown. Realising I would likely be late back to Q'town to return the bike if I rode, I planned to jump onto a local bus. Unfortunately, it arrived late into Arrowtown and then got a flat tire. (First ever public bus I've been on that has had flat!). After a couple of calls back and forth to their office to let them know what was going on I was offered their bus pickup. Sounds fairly good to this point. But it's from here that they need to rethink how they handle a situation like this. After I deplaned from the broken public bus, so to speak, I got another call telling me they would charge me full price for their pickup. A short while later, when I called to check on where their bus pickup was (it too was running late), I let them know I thought the charge wasn't a fair thing to do in the circumstances. Then we go south even more. According to the owner, it was more than fair given almost the same amount would be charged as a late fee if I wasn't back by the deadline time. Where was this fee explained I asked? In the terms and conditions link if I cared to press it when I checked the bike out, apparently. Really! Who reads these things. Well, our conversation went downhill from here to the point where I was quite shocked with how little they seemed to care. Clearly they have a successful business. They have mostly good reviews but a couple of negative ones - and another that had their own challenging experience with owner. You will probably be 100% ok to use these guys, but if it's just a simple bike hire and not one of the packaged bike tours they offer, then be aware there are other good options in Q'town at similar price points.

Response from the operator: Hi Kim L, you booked a bike hire with us for a set fee. When a bike hire upgrades by adding a shuttle there is always an additional fee for the shuttle - no hidden costs. You were advised by our shop staff before you began your ride that if you wanted to book a shuttle it would be possible and there would be an additional fee. You opted to take a public bus - your experience with that was outside of our control. When you did call to request our shuttle it was again re-iterated by our shop team that you would need to come in to our shop to pay the additional shuttle fee. Your abuse toward our shop staff upon your return was completely unacceptable and we did our best to de-escalate your aggression.

via Tripadvisor

Great day with amazing views

Brilliant day with incredible views and some challenging but fun riding. Guides were friendly and knowledgable and bikes were in good condition. Despite a few moments of wishing I had chosen an E-bike on some of the larger hills, overall I am glad I chose to challenge myself as it was very satisfying when I got back to QT.

via Viator