Private Transportation to/from Playa del Carmen or Riviera Maya
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Highlighted days have spots open. Grey days are sold out or not running.
September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
Select a highlighted day to see live departure times and the exact price for your group.
Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
4.1/5
Based on 117 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Private Transportation to/from Playa del Carmen or Riviera Maya worth booking?
Private Transportation to/from Playa del Carmen or Riviera Maya is a 0.8-hour experience in Playa del Carmen, Mexico, from $16 per person. It scores 60 out of 100 on the Outty Ranking, which we label “Solid Choice”, based on a 4.1/5 rating across 117 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 60 / 100
- Rating
- 4.1/5 (117)
- Duration
- 0.8 hours
- From
- $16 per person
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hot
What you get
- All Fees and Taxes
- In-vehicle air conditioning
- One-Way private transfer
About this experience
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Hassle-free private round-trip transportation - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas
What's included
Included
- All Fees and Taxes
- In-vehicle air conditioning
- One-Way private transfer
Not included
- Excess luggage charges (where applicable)
- Gratuities
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 15 minutes before departure.
Ends at
Hotels in Puerto Morelos
Ends at
Cancun International Airport
Ends at
Hotels in Tulum
Ends at
Hotels in Akumal
Ends at
Hotels in Puerto Aventuras
Ends at
Hotels in Playa del Carmen
Options you can book
Tulum - Arrivals
One-Way Transportation: Airport to Hotels. Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas. Pickup included
Puerto Morelos - Departures
One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Puerto Morelos. Pickup included
Playa del Carmen - Arrivals
One-Way Transportation: Airport to Hotels. Coverage: Select this option if your hotel is located at Playa del Carmen area. Pickup included
Riviera Maya - Arrivals
One-Way Transportation: Airport to Hotels. Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas. Pickup included
Playa del Carmen - Roundtrip
Roundtrip Transportation: Airport to Hotels AND Hotels to Airport Coverage: Select this option if your hotel is located at Playa del Carmen area. Pickup included
Playa del Carmen - Departures
One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Playa del Carmen area. Pickup included
Puerto Morelos - Arrivals
One-Way: Airport to Hotels. Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included
Puerto Morelos - Roundtrip
Roundtrip transportation: Airport to Hotels AND Hotels to Airport Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included
Riviera Maya - Departures
One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas. Pickup included
Tulum - Roundtrip
Roundtrip Transportation: Airport to Hotels AND Hotels to Airport. Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas. Pickup included
Tulum - Departures
One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas. Pickup included
Riviera Maya - Roundtrip
Roundtrip Transportation: Airport to Hotels AND Hotels to Airport. Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas. Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 10 travelers per booking
- Operated by
- Cancun Travel Experience
Know before you go
- Infants are required to sit on an adult’s lap
- Service animals allowed
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
- This a private transfer, only you and your party will travel together.
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Photos
What travelers are saying
Outty’s summary of the themes that recur across 117 traveler reviews. Written by us, not quoted from reviewers.
The guide
7 mentionsTravelers single out the guide as the reason the experience works.
Pace and timing
4 mentionsSeveral reviewers found the schedule tight or the day long.
Organization
2 mentionsPickup, timing, and logistics are described as running smoothly.
Traveler reviews
117 verified traveler reviews for Private Transportation to/from Playa del Carmen or Riviera Maya. Ratings and reviews provided by Viator and Tripadvisor.
Felipe was the driver
Everything was great. Friendly and professional. He was running a little late, but he made up for it.
Response from the operator: Thanks for taking the time to share your feedback with us. We are pleased to hear that you had a great experience and that our team provided friendly and professional service. We appreciate your understanding regarding the slight delay and are glad that our driver was able to make up for it and ensure a positive experience. Your satisfaction is very important to us, and we truly appreciate your trust. We look forward to assisting you again on your next visit. Best regards The Cancun Travel Experience Team
via Viator
Large Group arrival with great Communication with company
Its a group of 5 friends coming to vacation and the company provided Great Communication before arriving to Cancun Airport. Made sure our location was correct and that we will be taken care of once we arrive. Highly Recommend
via Tripadvisor
Very disappointing experience
Received a confirmation of our pickup the night before and I thought we were all set. Day of the pickup we are waiting and waiting. Finally I contacted the company and for whatever reason our scheduled pickup was either not showing or there was confusion on the instructions of the pickup ( never received a clear explanation). This is all after I received a confirmation of the pickup time the day before we to be picked up. We were offered an alternate pickup time 3 hours after our original pickup. This was the best they could do because they were fully booked for the day. We declined and a full refund was processed. My biggest issue was had I not called we would never got to the issue. We received a confirmation to be at a certain place at a certain time but due to system issues “our” appointment was overlooked. Yet all the other appointments seem untouched as I was told it was fully booked when I asked were they going to keep their original agreement.
Response from the operator: Dear Mr. Willie Smith, Thank you for taking the time to leave a review. We apologize for disrupting your travel plans, as it was not intended at all. Our records show that you booked an Hotel to Airport service and then requested to be transported to a different location (A hotel nearby). We scheduled the service but as mentioned during our call, we experienced technical difficulties resulting in a major delay for your service. As you mentioned, you were given the option to schedule on a later time, since you didn´t have a plane to catch. We are sorry we were not able to provide you with the compensation you were demanding. A refund of the service and still, provide it to you. We hope you have had a wonderful time during stay. ¡Hasta la proxima! The Cancun Travel Experience Team
via Viator
Airport transportation
Very nice car. Our driver was extremely good friendly and pleasant. Excellent service from him. Hope to get that driver again on future trips.
via Viator
Easy Transportation
I've used other private transfer companies before so this was my first time using Cancun Travel Experience. We arrived early and they were in constant communication with me until driver showed up using WhatsApp. Van had great AC, and the driver changed the station to what he felt we wanted however, I was enjoying his own music. LOL. They sent the time they would pick us up in 4 days about 2 days into my trip to Playa. The 2nd driver arrived on time, and it was a smooth drive to the airport. I'll definitely use them again as they didn't try to give a ridiculous round trip rate from Cancun - Playa.
via Viator
Good to know
- Duration
- 0.8 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $16 to $596
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 41
- Verdict
- Solid Choice
Why this scores 60
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Private Transportation to/from Playa del Carmen or Riviera Maya: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Private Transportation to/from Playa del Carmen or Riviera Maya cost?
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Prices start at $16 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Private Transportation to/from Playa del Carmen or Riviera Maya take?
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Plan for about 0.8 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Private Transportation to/from Playa del Carmen or Riviera Maya worth it?
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It holds an Outty Ranking of 60 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.1/5 across 117 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Private Transportation to/from Playa del Carmen or Riviera Maya?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Private Transportation to/from Playa del Carmen or Riviera Maya suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 0.8-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Private Transportation to/from Playa del Carmen or Riviera Maya?
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Around 41 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 0.8-hour experience runs outdoors or after sunset.
Where does Private Transportation to/from Playa del Carmen or Riviera Maya start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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