Private Transportation to/from Playa del Carmen or Riviera Maya
Playa del Carmen, Mexico

Private Transportation to/from Playa del Carmen or Riviera Maya

Outty Ranking 56 4.1 · 119 traveler reviews0.8 hoursFrom $34
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Outty Ranking

56/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

4.1/5

Based on 119 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Private Transportation to/from Playa del Carmen or Riviera Maya worth booking?

Private Transportation to/from Playa del Carmen or Riviera Maya is a 0.8-hour experience in Playa del Carmen, Mexico, from $34 per person. It scores 56 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 4.1/5 rating across 119 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
56 / 100
Rating
4.1/5 (119)
Duration
0.8 hours
From
$34 per person

With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Hassle-free private round-trip transportation - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas

What you get

    About this experience

    With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Hassle-free private round-trip transportation - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas

    What's included

    Included

    • All Fees and Taxes
    • In-vehicle air conditioning
    • One-Way private transfer

    Not included

    • Excess luggage charges (where applicable)
    • Gratuities

    Where it starts and ends

    Hotel pickup

    Pickup is included for all travelers. Pickup begins about 15 minutes before departure.

    Ends at

    Hotels in Puerto Morelos

    Ends at

    Cancun International Airport

    Ends at

    Hotels in Tulum

    Ends at

    Hotels in Akumal

    Ends at

    Hotels in Puerto Aventuras

    Ends at

    Hotels in Playa del Carmen

    Options you can book

    • Puerto Morelos - Departures

      One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Puerto Morelos. Pickup included

    • Playa del Carmen - Roundtrip

      Roundtrip Transportation: Airport to Hotels AND Hotels to Airport Coverage: Select this option if your hotel is located at Playa del Carmen area. Pickup included

    • Riviera Maya - Arrivals

      One-Way Transportation: Airport to Hotels. Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas. Pickup included

    • Playa del Carmen - Departures

      One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Playa del Carmen area. Pickup included

    • Tulum - Roundtrip

      Roundtrip Transportation: Airport to Hotels AND Hotels to Airport. Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas. Pickup included

    • Tulum - Departures

      One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas. Pickup included

    • Playa del Carmen - Arrivals

      One-Way Transportation: Airport to Hotels. Coverage: Select this option if your hotel is located at Playa del Carmen area. Pickup included

    • Riviera Maya - Departures

      One-Way Transportation: Hotels to Airport. Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas. Pickup included

    • Puerto Morelos - Arrivals

      One-Way: Airport to Hotels. Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included

    • Riviera Maya - Roundtrip

      Roundtrip Transportation: Airport to Hotels AND Hotels to Airport. Coverage: Select this option if your hotel is located at Puerto Aventuras or Akumal areas. Pickup included

    • Tulum - Arrivals

      One-Way Transportation: Airport to Hotels. Coverage: Select this option if your hotel is located at Tulum Downtown or Tulum Hotel Zone areas. Pickup included

    • Puerto Morelos - Roundtrip

      Roundtrip transportation: Airport to Hotels AND Hotels to Airport Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en, es
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 10 travelers per booking
    Operated by
    Cancun Travel Experience

    Know before you go

    • Infants are required to sit on an adult’s lap
    • Service animals allowed
    • Infants and small children can ride in a pram or stroller
    • Suitable for all physical fitness levels
    • This a private transfer, only you and your party will travel together.
    • Partial cancellations/refunds are not available for roundtrip transportation services.
    • For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
    • Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
    • Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
    • Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
    • Transfer services are not exchangable for any other services/routes.

    Photos

    Private Transportation to/from Playa del Carmen or Riviera Maya, photo 2Private Transportation to/from Playa del Carmen or Riviera Maya, photo 3Private Transportation to/from Playa del Carmen or Riviera Maya, photo 4Private Transportation to/from Playa del Carmen or Riviera Maya, photo 5Private Transportation to/from Playa del Carmen or Riviera Maya, photo 6Private Transportation to/from Playa del Carmen or Riviera Maya, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 119 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    6 mentions

    Travelers single out the guide as the reason the experience works.

    Organization

    3 mentions

    Pickup, timing, and logistics are described as running smoothly.

    Pace and timing

    2 mentions

    Several reviewers found the schedule tight or the day long.

    Traveler reviews

    119 verified traveler reviews for Private Transportation to/from Playa del Carmen or Riviera Maya. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    86
    4 star
    3
    3 star
    5
    2 star
    3
    1 star
    22
    Sort
    israelo872 · September 2026

    Great

    Driver was very friendly and kind. Awesome service!

    via Tripadvisor

    LaDonna_A · September 2026

    Great Transportation

    They were on time and very helpful. They also respond to messages quickly. I will use them next time I visited.

    via Viator

    Danielle_B · July 2026

    Felipe was the driver

    Everything was great. Friendly and professional. He was running a little late, but he made up for it.

    Response from the operator: Thanks for taking the time to share your feedback with us. We are pleased to hear that you had a great experience and that our team provided friendly and professional service. We appreciate your understanding regarding the slight delay and are glad that our driver was able to make up for it and ensure a positive experience. Your satisfaction is very important to us, and we truly appreciate your trust. We look forward to assisting you again on your next visit. Best regards The Cancun Travel Experience Team

    via Viator

    tjd173 · October 2025

    Large Group arrival with great Communication with company

    Its a group of 5 friends coming to vacation and the company provided Great Communication before arriving to Cancun Airport. Made sure our location was correct and that we will be taken care of once we arrive. Highly Recommend

    via Tripadvisor

    Willie_S · June 2025

    Very disappointing experience

    Received a confirmation of our pickup the night before and I thought we were all set. Day of the pickup we are waiting and waiting. Finally I contacted the company and for whatever reason our scheduled pickup was either not showing or there was confusion on the instructions of the pickup ( never received a clear explanation). This is all after I received a confirmation of the pickup time the day before we to be picked up. We were offered an alternate pickup time 3 hours after our original pickup. This was the best they could do because they were fully booked for the day. We declined and a full refund was processed. My biggest issue was had I not called we would never got to the issue. We received a confirmation to be at a certain place at a certain time but due to system issues “our” appointment was overlooked. Yet all the other appointments seem untouched as I was told it was fully booked when I asked were they going to keep their original agreement.

    Response from the operator: Dear Mr. Willie Smith, Thank you for taking the time to leave a review. We apologize for disrupting your travel plans, as it was not intended at all. Our records show that you booked an Hotel to Airport service and then requested to be transported to a different location (A hotel nearby). We scheduled the service but as mentioned during our call, we experienced technical difficulties resulting in a major delay for your service. As you mentioned, you were given the option to schedule on a later time, since you didn´t have a plane to catch. We are sorry we were not able to provide you with the compensation you were demanding. A refund of the service and still, provide it to you. We hope you have had a wonderful time during stay. ¡Hasta la proxima! The Cancun Travel Experience Team

    via Viator

    Good to know

    Duration
    0.8 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $34 to $596
    Hotel pickup
    Included for all travelers
    Booked in 30 days
    42
    Verdict
    Worth a Look

    Who runs this experience

    Operated by Cancun Travel Experience, who run 31 experiences we rank across 3 cities, with an average Outty Ranking of 49.7.

    See everything Cancun Travel Experience runs

    Why this scores 56

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)41
    Review evidence (18% weight)74
    Booking momentum (14% weight)70
    Value for money (12% weight)39
    Listing quality (10% weight)76
    Local standing (8% weight)0
    Booking flexibility (8% weight)100

    Private Transportation to/from Playa del Carmen or Riviera Maya: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

    How much does Private Transportation to/from Playa del Carmen or Riviera Maya cost?

    +

    Prices start at $34 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Private Transportation to/from Playa del Carmen or Riviera Maya take?

    +

    Plan for about 0.8 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

    Is Private Transportation to/from Playa del Carmen or Riviera Maya worth it?

    +

    It holds an Outty Ranking of 56 out of 100, which we label "Worth a Look". That score blends traveler sentiment (4.1/5 across 119 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

    Can I cancel or reschedule Private Transportation to/from Playa del Carmen or Riviera Maya?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Private Transportation to/from Playa del Carmen or Riviera Maya suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 0.8-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Private Transportation to/from Playa del Carmen or Riviera Maya?

    +

    Around 42 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 0.8-hour experience runs outdoors or after sunset.

    Where does Private Transportation to/from Playa del Carmen or Riviera Maya start and how do I get there?

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    The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Playa del Carmen?

    +

    On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, Chichén Itzá, Cenote and Valladolid with Lunch and transportation, From Playa del Carmen ATV Adventure with Ziplines, Cenote. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Playa del Carmen?

    +

    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Playa del Carmen?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in Private Transportation to/from Playa del Carmen or Riviera Maya?

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    Included: All Fees and Taxes; In-vehicle air conditioning; and One-Way private transfer. Not included: Excess luggage charges (where applicable); and Gratuities. Always check the voucher for the final list before you travel.

    Does Private Transportation to/from Playa del Carmen or Riviera Maya include hotel pickup?

    +

    Yes, pickup is offered for every traveler from 788 listed pickup locations in and around Playa del Carmen. Be ready about 15 minutes before the start time.

    What languages is Private Transportation to/from Playa del Carmen or Riviera Maya offered in?

    +

    It is offered in English and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.

    Will I get instant confirmation and a mobile ticket for Private Transportation to/from Playa del Carmen or Riviera Maya?

    +

    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is Private Transportation to/from Playa del Carmen or Riviera Maya wheelchair or stroller accessible?

    +

    The operator notes: Infants are required to sit on an adult’s lap; and Infants and small children can ride in a pram or stroller. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to Private Transportation to/from Playa del Carmen or Riviera Maya if the weather is bad?

    +

    It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about Private Transportation to/from Playa del Carmen or Riviera Maya?

    +

    Across 119 reviews averaging 4.1 out of 5, recurring themes include the guide, organization. Travelers single out the guide as the reason the experience works. One thing to know: Several reviewers found the schedule tight or the day long.

    What booking options are available for Private Transportation to/from Playa del Carmen or Riviera Maya?

    +

    There are 12 options to choose from, including Puerto Morelos - Departures, Playa del Carmen - Roundtrip, Riviera Maya - Arrivals, Playa del Carmen - Departures. Prices and start times differ by option, so compare them on the booking screen.

    Ready to lock in your spot?

    Pick a date, choose your group, and see the exact price for Private Transportation to/from Playa del Carmen or Riviera Maya.

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