Private Sightseeing Tour in Zurich

Beyond Disappointing.

We signed up for this tour as it stated it was 3 hours and included private transportation. We specifically wanted the private transportation due to some physical limitations. Our guide showed up 25 minutes late, no transportation, and only gave us a 2 hour tour. Our guide also had no information on the city. He was very nice but did not know anything about the buildings or sites or any fun facts about the city as others provide. In fact he was googling things as we were going. I could have done that and saved the $492 I paid for this tour. The day after this tour we had a different tour with another company who explained we should have had the car and also noted all of the places we should have seen on the tour. It was maddening to learn we didn’t even see key sites and fun hidden gems. I use Viator all the time and have never had this experience.

Response from the operator: Thank you for taking the time to share your feedback. We genuinely regret that your experience did not meet your expectations, and we would like to clarify a few important points to ensure accuracy and transparency. First, regarding private transportation: The tour you booked is designed primarily as a guided city walking tour. Any mention of pickup refers to hotel pickup only when accommodation is located outside the city center, which is clearly stated in the tour description on Viator. A private vehicle is not a guaranteed or standard component of this tour. At no point prior to or during the tour were we informed of any medical or mobility limitations. Had this been communicated in advance or even during the tour, we would have gladly adjusted the experience or arranged transportation to ensure your comfort. Regarding the tour duration: The total tour time includes meeting, orientation, and guided sightseeing. While timing can vary slightly due to city conditions such as traffic and pedestrian flow, the service was delivered within the acceptable operational timeframe. No request to end the tour early was raised with the guide. Concerning the guide and content: Your guide is licensed, professional, and well-reviewed. Feedback about information style is subjective, and unfortunately, no concerns were communicated during the tour itself, which removed any opportunity for us to correct or improve the experience in real time. We are sorry to hear that you compared this experience to another tour booked with a different company the following day. Each operator offers different formats and inclusions, and comparisons do not necessarily reflect a failure in service delivery. Finally, regarding the refund request: As the tour was delivered according to the confirmed description and completed in full, we were unable to approve a partial refund. We regret that this decision caused frustration, but it was made in line with Viator’s policies and our booking terms. We value all guest feedback and continuously strive to improve our services. However, we respectfully disagree with several statements in your message, as they do not accurately reflect the agreed tour inclusions or the circumstances on the day of service. Thank you for your understanding. Kind regards, Booking & Operations Manager Emo Tours Swiss

via Viator

A perfect day

I really liked the experience and even more the fulfillment of what they offer you, Omair is an excellent guide, very kind and with great knowledge. an excellent work team and great comfort

via Tripadvisor

Emo Tours Swiss…Great!

Karim was our guide, and he was polite, attentive, friendly, respectful and very knowledgeable. We learned all about the historical downtown area, and had fun in the process! I would recommend him and his company highly, and would do it again!

via Tripadvisor