Private Roundtrip Transportation from Cancun Airport to Cancun Hotel Zone

Top quality professionalism

Very courteous and professional drivers. They were on time and provided a safe comfortable ride to and from the Airport

via Tripadvisor

Never again!! Absolutely perplexed!

Unfortunately, our experience with Happy Shuttle Travel in Cancun was extremely disappointing, and I would not book with this company again. Our arrival started poorly. Our flight was delayed, which was outside of anyone’s control, but once we finally arrived and located their representative at the airport, we were told that our driver would arrive within approximately 10–15 minutes. We ended up waiting outside for well over an hour. During that time, other travelers who arrived after us were picked up before us, while we continued to wait with very little useful communication. We had a dinner reservation that evening and repeatedly explained that we were concerned about missing it. After waiting around an hour and a half, a driver finally arrived. At that point, instead of being taken to our hotel as originally planned, we had to ask to be dropped directly at the restaurant just so we could make our reservation. Unfortunately, the return transfer was even worse. While speaking with their representative at the airport, we specifically changed our departure pickup time to 5:30 a.m. and were told that it would be updated. On the morning of our departure, I contacted the company to confirm and was suddenly told our pickup was still scheduled for 5:00 a.m. I explained multiple times that we had already communicated the 5:30 change to their representative and that this was not an error on our part. I was told that nothing could be changed because it was “too late.” After going back and forth, we rushed to get downstairs as quickly as possible. One of us went outside to stop the driver from leaving and began loading our luggage into the vehicle while the other went back upstairs for the remaining bags. Despite knowing that we were actively bringing our luggage down, the driver removed the luggage that had already been placed in the vehicle, left it outside the hotel, and drove away. We were then left stranded while trying to get to the airport for our flight. What makes the experience even more frustrating is that there was no meaningful follow-up afterward, no apology, no attempt to make the situation right, and no refund for the transportation service that we ultimately could not use. I booked this company because of the positive reviews and expected reliable airport transportation. Instead, we experienced excessive waiting, poor communication, an incorrectly recorded pickup time, and ultimately being abandoned at our hotel on the morning of our flight. I understand that delays and mistakes can happen. What matters is how a company handles them, and unfortunately, the way this situation was handled was unacceptable. Based on our experience, I cannot recommend Happy Shuttle Travel.

via Tripadvisor

A great trip with a great ride

Has an amazing experience was very easy and fast always on time and supper friendly I was there for a week and they kept in touch the whole time

Response from the operator: Dear customer, Thank you so much for your wonderful review! We're delighted to hear that your transportation experience was easy, efficient, and punctual, and that our team made you feel welcome throughout your trip. We're especially happy that you appreciated the communication during your stay. Staying connected with our customers and making their transportation as worry-free as possible is an important part of the experience we strive to provide. Thank you for choosing Happy Shuttle Cancun. We hope to welcome you back for another amazing trip! Warm regards, Gustavo Estudillo Happy Shuttle Cancun Team

via Tripadvisor

Great private SUV!

On time very friendly and very clean new SUV.

Response from the operator: Dear customer, Thank you so much for your great review! We're delighted to hear that you enjoyed your private SUV experience and that the punctuality, friendly service, and cleanliness of the vehicle made a positive impression. We truly appreciate you choosing Happy Shuttle Cancun and hope to welcome you back on your next visit! Warm regards, Gustavo Estudillo Happy Shuttle Cancun Team

via Tripadvisor

Easy to find the green...

Easy to find the green dressed staff and he immediately arranged our trip to our hotel. The shuttle back to Cancun airport is also on time waiting at the hotel.

via Viator