Private Roundtrip Transportation from Cancun Airport to Playa del Carmen

Great Service for the Price

All in all, the service was great! From the two drivers that transported us back and forth, to the service rep that help me with a very last minute change over the phone. The only thing I would ask to be better was that your reps at the airport be more visible. With how many travelers and transportation companies that are at the Cancun airport, it was hard to locate your rep. I had to ask a different company on where I could find your reps.

via Tripadvisor

Happy Customer

I booked our transfers from Cancun airport to The Reef Playacar in Playa del Carmen. They gave very good instructions on what to do once we landed at the airport on how to find them. We had the option to purchase a couple Corona’s for $4 and water for $3. They were easy to find and were prompt. We had to change our return date because we decided to stay three days longer and there was no issues, I just sent them an email. They were at the resort at 7:00 as promised. The drivers were friendly and professional. We will definitely use them again.

Response from the operator: Dear customer, Thank you so much for sharing your experience! We're delighted to hear that our arrival instructions made it easy to find our team at Cancun Airport and that your transportation to The Reef Playacar was smooth and prompt. We're especially happy that we could easily accommodate your change of plans when you decided to enjoy three extra days in paradise! That's definitely a good reason to reschedule a return transfer. Thank you as well for recognizing the friendliness and professionalism of our drivers. Knowing that you'll choose Happy Shuttle Cancun again means a lot to our entire team. We look forward to welcoming you back on your next visit! Warm regards, Gustavo Estudillo Happy Shuttle Cancun Team

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Great 1st time with Happy Shuttle

Great experience with Happy Shuttle! They were exactly where they said they would be once we came out of baggage claim. Driver extremely friendly and accommodative. They had the drinks ice cold and ready for us. Efficient and friendly service for a fair price! Highly recommend.

Response from the operator: Dear customer, Thank you so much for choosing Happy Shuttle Cancun for the first time and for sharing your experience! We're delighted to hear that our team was exactly where expected upon your arrival and that your driver provided such friendly and accommodating service. We're also glad those ice-cold drinks added a refreshing touch to your welcome to Cancun! Thank you for highlighting our efficiency, service, and value, and especially for your recommendation. We hope this was the first of many trips with Happy Shuttle Cancun! Warm regards, Gustavo Estudillo Happy Shuttle Cancun Team

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Mixed feelings.

Our driver who picked us up from the airport was kind, respectful, and friendly throughout the entire ride to our hotel, so we were initially very pleased with our experience with Happy Shuttle. Unfortunately, our experience on the return trip to the airport was drastically different. The driver arrived approximately 15 minutes early, which normally would not be an issue. However, we were still in the process of checking out of our hotel, and when we came outside about five minutes after he arrived, he appeared visibly upset. Our hotel concierge assisted us with loading our luggage into the vehicle. When I got into the vehicle, I greeted the driver, but he ignored me for several seconds before eventually responding. He then asked for our Happy Shuttle confirmation number. I explained that I had booked the transportation through TripAdvisor and provided the TripAdvisor confirmation number. His only response was, “No.” When I asked what information he needed, he told us we needed an email from Happy Shuttle. I explained that I could not find such an email and attempted to provide other confirmation and reference numbers from our TripAdvisor booking. Again, his response was simply, “No.” After explaining again that we had not received an email from Happy Shuttle, he finally told us that an ID with my name would be sufficient. At that point, my partner and I were frustrated and simply provided my ID so that we could begin the ride. Unfortunately, the most concerning part of the experience was the driver’s behavior on the road. Throughout the approximately hour-long drive to the airport, he drove recklessly, frequently speeding and swerving between vehicles. At one point, another taxi driver cut him off. Rather than simply allowing the situation to pass, our driver accelerated around the taxi and cut him off in return, coming extremely close to the other vehicles around us. The driving made both of us very uncomfortable and concerned for our safety. I understand that traffic in Cancun can be stressful and that drivers may occasionally need to maneuver around other vehicles. However, the repeated speeding, swerving, and aggressive driving throughout the trip went well beyond what I would consider normal driving and made the ride feel unsafe. I was very happy with our transportation from the airport to the hotel and had no complaints about that driver or experience. Unfortunately, the return trip has significantly changed my impression of Happy Shuttle. I hope this feedback is taken seriously, particularly regarding driver safety and professionalism, because after this experience I would have to reconsider booking with Happy Shuttle the next time I return to Cancun.

Response from the operator: Dear Customer, Thank you for taking the time to provide such detailed feedback. We appreciate your kind comments regarding your arrival driver, and we're very sorry to hear that your return experience left you with such a different impression of our service. We take any concern regarding driving safety and professional conduct very seriously. At this time, however, we are unable to identify your reservation based on the information available in this review alone, and we would like the opportunity to properly investigate what occurred, including the interaction prior to departure and the concerns you described during the drive to the airport. We would appreciate it if you could contact us directly with your confirmation number so we can identify the service and conduct a complete internal review. Regardless, we understand how concerning an experience that made you feel unsafe can be, and this is not the impression we want any guest to have when traveling with Happy Shuttle Cancun. Thank you again for bringing this to our attention. We hope you will allow us the opportunity to properly review your experience. Warm regards, Gustavo Estudillo Happy Shuttle Cancun Team

via Tripadvisor

Great Experience

Excellent round-trip service from Happy Shuttle for our Cancun trip! Finding the representative at the airport was easy, and we only waited ten minutes for our clean, air-conditioned ride. The return driver arrived exactly on time, making the trip back just as comfortable. We will definitely use them again!

Response from the operator: Dear customer, Thank you so much for sharing your great experience! We're delighted to hear that everything went smoothly in both directions, from easily finding our airport representative and having your vehicle ready shortly after, to an on-time and comfortable return transfer. We also appreciate your comments about the cleanliness and comfort of our vehicle. Making your airport transportation easy and stress-free is exactly what we strive for! Thank you for choosing Happy Shuttle Cancun. We’ll be very happy to welcome you back on your next Cancun trip! Warm regards, Gustavo Estudillo Happy Shuttle Cancun Team

via Tripadvisor