Private Hallstatt Tour from Salzburg - Lakes & Mountains

Hallstatt tour

Super taxi service! Very friendly driver, punctual pickup, and a pleasant, safe ride. Everything went perfectly – absolutely recommended!

via Tripadvisor (translated)

Hallstatt tour.

We came from Istanbul with our family and joined the Hallstatt tour. Everything was wonderful from beginning to end. The organization was very well planned, the places we visited were absolutely beautiful, and we had a great time as a family. Hallstatt was truly breathtaking and one of the most memorable places we have ever visited. Thank you to everyone who made this trip so enjoyable and special. We highly recommend this tour, especially for families. We would definitely join again! ❤️🇦🇹

via Tripadvisor

Trust and experienced service

We visited Hallstatt with our family; it was a beautiful place. We would like to thank Mr. Ahmet for acting as our guide and taking such good care of us during this experience.

via Tripadvisor

I can’t trust Viator for private tours

Our tour was scheduled for 8:00 am. I received a text at 7:55 allegedly from our Mr driver saying that there was an accident somewhere so the traffic was bad and that he or she was running late. After 50 minutes waiting, I texted to ask if they were OK, and I received a phone call from the tour operator. The tour operator first said they did not have our reservation, then he said the original driver thought we we the other booked guest, then he said that it was Viator’s fault for booking 2 tours to start at 8:00 and that they could only handle one at 8:00 and one at 9:30. The operator was apologetic and was clearly scrambling to find a driver for our tour, which finally started around 9:30. The driver was clearly not prepared for this tour, wearing sweats for our tour. He showed up with the taxi light on top of the car and removed it and placed it in the back before our tour. The car was not filthy, but it had not yet been vacuumed and the seats were not yet cleaned. The driver drove like a taxi driver with all the aggression and gestures you’d expect from a taxi driver, and not like a tour host. On the highway, he was speeding to our destinations. It was a stressful ride and not a relaxing tour. The tour operator called me while we were in the car asked for my forgiveness and trust. I expressed that I was upset about the delay and that I had heard the tour was informative, which was not the case with this driver. He tried to make it right by offering extended time for our day or for a free ride to the airport, which we accepted. The tour lacked history or culture references that we expected after reading the reviews. During our stop in St. Wolfgang, the driver had a chance to clean himself up a bit as well as the inside of the car. We were on time getting through the morning having skipped the shoreline stroll at Fushl am See in order to save time for the more premier stops at St. Wolfgang and Hallstatt. At Hallstatt, we went about 30 minutes long in order to get lunch and ro the salt mine tour, and to walk to and from where the driver parked 10 minutes away from the attractions. When we got back to the car in Hallstatt, the driver was in a heated argument on the phone with his boss, and continued in the heated argument on the phone while he was driving. This occurred over several phone calls while leaving Hallstatt. After the heated phone calls, the driver asked if we were still wanting to make the pass through of Gasau. It was clear that he did not want to do this because the day was getting long, and he seamed pleased when we said not to drive through the towns. We wanted to respect his time and therefore we did not hit any of the drive through towns on the way back. During the ride back he was speeding on the highway and seemingly in a bad mood. We tried to ask a couple of questions to lighten the mood, but he was too steamed and only wanted to complain about the situation, so we quit trying and remained quiet within ourselves. The destinations were nice and we made the best of it, but the experience was extremely poor. I’ve had other poor experiences with Viator private tours. I don’t think that Viator

Response from the operator: Thank you for taking the time to share your feedback. I respect that every guest is entitled to their own opinion, and of course, just as we receive positive reviews, we also accept that there may occasionally be negative ones. However, I would like to clarify a few points. While you were still in Salzburg, I personally informed you that you were welcome to leave a review if you wished, but you chose not to do so at that time and instead decided to post this review after returning home. I also believe it is important to mention that, despite the initial delay, we made an effort to compensate for the inconvenience. We extended your tour by one additional hour, and you also accepted our offer of a complimentary airport transfer. You accepted our apology and the solutions we offered at the time. Therefore, I find it somewhat disappointing that, after accepting our apology and the additional services we provided to make up for the inconvenience, you later chose to present the experience in such a negative way. We fully understand that delays and unexpected situations can happen, and we always do our best to resolve them professionally and fairly. We are not concerned about receiving a negative review—good and bad reviews are both part of running a business. However, I do feel that your review does not fully reflect the efforts we made to resolve the situation and the additional service we provided to you. Nevertheless, I respect your opinion and wish you all the best.

via Viator

Hallstatt tour

Everything was well, the tour with ahmet. He gave us every informations about the village and mountains. Thank you so much

via Tripadvisor