Pompeii & Herculaneum Daily Tour from Naples+Skip-the-Line+Pizza

Good tour!

Delightful guide provided just the right amount of details at each site. I am glad we saw both sites. And the pizza lunch was a nice ending!

via Viator

Expensive

Pompeii was outstanding, Julia our guide was so informative we loved every minute of the tour. Roberto picked us up and he was also very informative and attentive. Lunch was included but the venue was dirty, no air conditioning and the temperature was 35c and there was no one else at the restaurant, we were handed a menu and told we could choose 1 drink each and 2 pizzas but no limits were set by the waiter who couldn’t understand English, Roberto had to interpret and then advised anything else would be extra an charge. We ordered 1 pizza for €13 and a salad for €10, the Pizza was soggy and our salad was not cold and was boring. I would rate this tour as advertised a 3 star definitely over priced for what is received. Herculaneum was a waist of time.

Response from the operator: Hello and thank you for your feedback. We will keep it as a reminder to always improve our services. Just please consider few things that, maybe, you do not have considered before writing your review: 1. This tour start with a minimum of participants and that day there were only you (2 people), we still honored the reservation to give you a lovely day (I think it is quite clear that you received a private tour instead of a group one, this should be appreciated by customers). 2. The pizzeria is located a few steps from Ercolano to allow you guests to relax without stress during lunch and have a view of Ercolano taking all the time you need. If the pizzeria was empty, this is dictated by the fact that in August, in Italy, no one has lunch at 11:30 in the morning, this is normal. Just as we believe it is normal that any menu extras must be paid on site. Today the cost of a banal Margherita or Marinara pizza with drink and service is quite high everywhere and we include it in the price. 3. Precisely because we are not the owners of the restaurants, we ALWAYS have our guests accompanied by an English-speaking member of our staff, so I don't understand why you should complain, you said it yourself, Roberto assisted you in the best possible way. 4. As per the description, the guide is guaranteed upon reaching the minimum number of participants, yet we preferred to let you have Giulia in Pompeii and give you as per the description the audio guides in Herculaneum (which I can guarantee is not a waste of time as you say, as many places are preserved even better than Pompeii). Roberto even had to give his document to get you the audio guides because you were suspicious even just because of that. Don't you think it's a little exaggerated? Finally, the most important thing: the tour has a retailed price and when you bought it I imagine you read what it included, so I wonder Why complain about something that is "expensive" after purchasing it? Undoubtedly our rates are slightly higher than other competitors, but this guarantees us to offer customers who have booked a shared tour an experience equal to a private one, having received - Private vehicle with driver and assistant on board for the entire duration of the tour - Private guide in Pompeii for 2h - Entrance tickets to Pompeii and Herculaneum - Pizza lunch - Audio guides in Herculaneum I wonder, what else should we have given to you?

via Viator