Outdoor Combo Tour: ATV with Waverunner or Speedboat from Cancun and RivieraMaya

Wouldn't recommend

ATV's were boring. It would be okay for beginners. The waverunners were extreme! We had rough water but that didn't slow the guide down. I'd only recommend this tour for experienced riders. The worst part of the experience was that the entire resort/tour facility reeked of urine and camel manure! Also, even after telling several staff when we wanted to head back to our hotel, they didn't have the promised shuttle run and were very rude about informing us that we would have to wait for two hours before they would provide transportation! It cost me an extra $50 for a taxi. Overall, it was a poorly run operation.

Response from the operator: Thank you for your feedback. We’re sorry to hear that parts of the experience did not meet your expectations. This combo tour is designed for a wide range of participants, from beginners to more experienced riders. Sea conditions can vary significantly depending on weather, and for safety reasons guides adjust routes and pacing according to operational conditions on the day. We also regret the inconvenience regarding the return transportation. Shared transportation schedules are coordinated based on multiple tour departures and arrivals throughout the day, but we understand that the waiting time was frustrating and apologize if the communication from staff did not meet appropriate service standards. Your comments regarding the facility conditions and staff interactions have been shared directly with the local operator for review and improvement. We appreciate you taking the time to share your experience.

via Viator

At first we had a bit of...

At first we had a bit of a mix up with the time . But after everything was straighten out we had a blast. Good guides. Family atmosphere

via Viator

Very fun and exciting tour

This trip was amazing. Very fun especially the boat ride. This tour has it all. If you want nice scenic ride you have it, if you want high energy, you have it. Highly recommend

via Tripadvisor

Beware

We scheduled the ATV tour and never received any communication from Viator or the tour operator. In turn we missed our scheduled day. We rescheduled the next day however, we had to pay an additional $40.00 for a rebooking fee. Communicating with the Viator representative was highly difficult and frustrating. Onshore representatives need to be an option.

Response from the operator: Dear Gina Torres, Thank you for sharing your experience with us. We deeply regret the inconvenience you faced regarding the communication and scheduling of your ATV tour. Firstly, we apologize for the lack of communication from Viator and the tour operator, which resulted in you missing your scheduled day. We understand how frustrating and disappointing this must have been. Regarding the additional $40 rebooking fee, we recognize that this added to your frustration. We are actively working with Viator to address these issues and improve our communication processes to ensure that such situations do not occur in the future. We would like to highlight that Viator has a communication system integrated into their app, and all communications are also sent to the email used for booking. It is important to verify communications through the email and the app to stay updated. According to our records, all communications were sent as normal. It appears that the booking was made by someone else (Gina Torres) who did not provide the correct details, such as the email and phone number of the person who was going to take the tour (James Jenkins). This miscommunication unfortunately contributed to the confusion. We appreciate your suggestion for onshore representatives and will take it into consideration as we strive to enhance our customer service experience. Your feedback is invaluable to us, and we hope to have the opportunity to make things right and provide you with a seamless and enjoyable experience in the future. Sincerely,

via Viator

ATV & waverunner excursion

We were picked up on time from our hotel, our driver was very funny with good stories about his love for Phil Collins. We arrived at the Seaside El Dorado and paid a deposit for our locker, and paid an extra $30 USD for insurance for the ATVs/waverunners as a precaution in case of damage. Our first activity was the waverunner. We were given detailed instructions and safety measures. The jetskis were a lot of fun, our guide pointed out sea turtles during the adventure. The ocean was calm but be mindful, this is the open ocean, waves can come out of nowhere and knock you off, very important to respect the machine you’re on as well as the body of water you’re in. Next activity was the ATV. Our guides were great again, going over safety measures before hand. We both enjoyed the ATV but it was a small course, so we doubled back on many of the routes a few times, which was fine, but if you want variations in the course, this was not as much. We did see a crocodile on our journey, probably the coolest part! We purchased our photos, they were quite expensive, $300 USD, $150 per excursion, the most expensive of the photo packages we purchased from all our adventures. We were meant to also receive photo frames with our purchase but in our rush to catch our shuttle and being flustered, we forgot. I will mention the WhatsApp representative and the guides were responsive when I reached out to them to see if we could still get the frames. Sadly the taxi back to Playa Maroma was too expansive to justify going back to get them. We also got to take photos with camels they had on the property, we tipped the caregiver as he took many photos of us with the camels with our phones and allowed us to interact with them. Who knew, camels in Mexico? Very cool extra. Great fun day!

via Tripadvisor