
One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10
Traveler rating
4.9/5
Based on 46 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 worth booking?
One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 is a 1.5-hour experience in Playa del Carmen, Mexico, from $148 per person. It scores 67 out of 100 on the Outty Ranking, which we label “Solid Choice”, based on a 4.9/5 rating across 46 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 67 / 100
- Rating
- 4.9/5 (46)
- Duration
- 1.5 hours
- From
- $148 per person
Experience Excellence with Gypso Travel by Jade Tours We provide an exclusive private transfer service designed to meet all your travel needs. Book this product if you require any of the following transfers: One Way (arrival or departure). Transfers to the airport from hotels and Airbnb in Akumal / Tulum. One‑way transfers from hotels in Cancún to Akumal / Tulum (not available for arrivals at Cancún Airport). Transfers between Costa Mujeres ↔ Akumal / Tulum Hotel Zone / Tulum Downtown. 100% Private Service Your van is exclusively for you—never shared with other passengers. Perfect for solo travelers, couples, and groups of up to 10 passengers. Pricing is per vehicle, not per person. ✨ Total Flexibility Is your hotel or Airbnb not listed? No problem. Simply provide the destination when booking, and we’ll take care of the rest. ⚠️ Important Before booking, please ensure you select the correct destination. Reservations that do not match the chosen product will either be adjusted with the corresponding price difference or may not be accepted.
What you get
About this experience
Experience Excellence with Gypso Travel by Jade Tours We provide an exclusive private transfer service designed to meet all your travel needs. Book this product if you require any of the following transfers: One Way (arrival or departure). Transfers to the airport from hotels and Airbnb in Akumal / Tulum. One‑way transfers from hotels in Cancún to Akumal / Tulum (not available for arrivals at Cancún Airport). Transfers between Costa Mujeres ↔ Akumal / Tulum Hotel Zone / Tulum Downtown. 100% Private Service Your van is exclusively for you—never shared with other passengers. Perfect for solo travelers, couples, and groups of up to 10 passengers. Pricing is per vehicle, not per person. ✨ Total Flexibility Is your hotel or Airbnb not listed? No problem. Simply provide the destination when booking, and we’ll take care of the rest. ⚠️ Important Before booking, please ensure you select the correct destination. Reservations that do not match the chosen product will either be adjusted with the corresponding price difference or may not be accepted.
What's included
Included
- Private transportation
- In-vehicle air conditioning
Not included
- Alcoholic beverages
- Gratuities
- Baby Car seat costs USD 7 one way and is subject to availability.
- If info is incorrect and delays occur, service will be charged as new, cash to driver, subject to availability.
- Up to 2 flights if advised; without notice or delay, full service cost charged in cash. This version mirrors the Spanish meaning while keeping it professional and guest‑friendly. Would you like me to also prepare a slightly longer, polished version for use in guest portals or brochures, where tone and reassurance matter more than brevity?
- Pickups at 2 terminals cost USD 15; if not informed and waiting occurs, service will apply the fee
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 300 minutes before departure.
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Hotels or Airbnb located at Tulum Downtown / Aldea Zama
Ends at
Hotels or Airbnb located at the Tulum Hotel Zone
Ends at
Returns to the starting point
Options you can book
Downtown Tulum - Costa Mujeres
Pickup or Drop off: Tulum Downtown / La Veleta / Aldea Zama ↔ Costa Mujeres Hotels Duration: 3 hours Private Van: Up to 10 passengers Price per van, Not per person Pickup included
Costa Mujeres - Akumal
One Way pick up or drop off: Hotels in Akumal, Hilton Tulum, Secrets Akumal and surroundings - Costa Mujeres Duration: 2 hours Private Van: Up to 10 passengers Price per van, Not per person Pickup included
Tulum Hotel Zone - Costa Mujeres
Pickup or Drop Off: Costa Mujeres Hotels & Airbnb ↔ Tulum Hotel Zone (Km 1–8) Duration: 3 hours Private Van: Up to 10 passengers Price per van, not per person Pickup included
Akumal - Cancun Not Airport
One way Private service-NOT AIRPORT: Service of ONE WAY for hotels in Cancun to/from Akumal, Hilton Tulum, Secrets Akumal and nearby areas. NOT MOTTO BY HILTON Duration: 2 hours Private Van: Up to 10 passengers Price per van, Not per person Pickup included
Tulum Hotel Zona - Cancun City
This is not an airport service: This service offers one‑way private transportation between Cancún (not the airport) and hotels located in the Tulum Hotel Zone, Km 1–8. Duration: 3 hours Private Van: Up to 10 pax Price per van, not per person Pickup included
Downtown Tulum - Cancun Airport
Arrival or Departure: Cancún Airport ↔ Hotels & Airbnb in Tulum (Downtown, La Veleta, Aldea Zama) Duration: 2 hours Private Van: Up to 8 passengers Price per van, Not per person Pickup included
Tulum Hotel Zone (Boca Paila Km 1-8) - Cancun Airport
Only Departures: This private transfer service is available for travelers staying in the Tulum Hotel Zone. Please ensure your hotel is located between Km 1 and Km 8 to qualify for this service. Duration: 2 hours Private Van: Up to 8 passengers Price per van, Not per person Pickup included
Downtown Tulum - Cancun (Not Airport)
One Way service Not Airport : This service is specifically for people traveling to/from Cancun city - Tulum Centro/La Veleta/Aldea Zama/Tankah. Duration: 2 hours Private Van: Up to 10 passengers Price per van, Not per person Pickup included
Akumal . Cancun Airport
Arrival or Departure: Hotels located in Akumal, Dreams Tulum, Hilton Tulum ↔ Cancun Airport Duration: 2 hours Private Van: Up to 8 passengers Price per van, Not per person Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 10 travelers per booking
- Operated by
- Gypso Travel by Jade Tours
Know before you go
- Infants are required to sit on an adult’s lap
- Specialized infant seats are available
- Service animals allowed
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
Photos






What travelers are saying
Outty’s summary of the themes that recur across 46 traveler reviews. Written by us, not quoted from reviewers.
The guide
7 mentionsTravelers single out the guide as the reason the experience works.
Organization
5 mentionsPickup, timing, and logistics are described as running smoothly.
Traveler reviews
46 verified traveler reviews for One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10. Ratings and reviews provided by Viator and Tripadvisor.
Great service
Efficient, clear communication, good service. Clean vehicle, friendly driver. Easy to find at the airport. Highly recommended.
via Viator
Do not recommend
We used this transport service twice (once from the airport and once to the airport). The first time was wonderful - the driver was perfectly on time, friendly, and got us safely to our destination in a clean van. However the return trip was a terrible experience- it was a different driver and he was rude and his van smelled strongly of cigarette smoking. For a 1.5 hour transport, we were forced breathe this air (driver wouldn't let us open the window on the freeway) which was making me very lightheaded and short of breath. Given the variation in experience based on the driver, it appears it is not standardized and I would not recommend this company in case you get a bad driver or vehicle.
Response from the operator: Hola Alice, First of all, Happy New Year I truly appreciate you sharing your feedback regarding your recent transfer back to the Hilton. On behalf of our company, I would like to extend my sincerest apologies for the experience you had. This situation concerns me deeply, as the van you traveled in is our newest unit, and Arturo has been a valued member of our team for many years. It is the very first time we have received a comment of this nature about his attitude, which makes your feedback especially important. Please rest assured that I will personally review the case with our operations team to ensure our standards are upheld. I completely understand your expectations for service quality, and I regret that we fell short this time. If you decide to return in the future, I would be honored to personally assist you and ensure your experience reflects the level of care and professionalism we are committed to providing, same as you had with Omar at your arrival. Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back with the service you deserve.
via Viator
Excellent Service
Fernando was our driver round-trip. He was very helpful, patient, and professional. He communicated very well, notified me of delays. I would recommend and use this service again.
via Viator
The transfer was super...
The transfer was super easy to coordinate and very safe for two women traveling. The car had good AC.
via Viator
Ride from cancun airport to Tulum
First rate. Fernando was on time and quite professional. Enjoyed the 90 minute ride from airport to hotel. No issues whatsoever and would certainly do it again.
via Viator
Good to know
- Duration
- 1.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $148 to $287
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 16
- Verdict
- Solid Choice
Who runs this experience
Operated by Gypso Travel by Jade Tours, who run 4 experiences we rank across 3 cities, with an average Outty Ranking of 65.2.
See everything Gypso Travel by Jade Tours runsWhy this scores 67
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 cost?
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Prices start at $148 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 take?
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Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 worth it?
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It holds an Outty Ranking of 67 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.9/5 across 46 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10?
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Around 16 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.
Where does One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, Chichén Itzá, Cenote and Valladolid with Lunch and transportation, From Playa del Carmen ATV Adventure with Ziplines, Cenote. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10?
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Included: Private transportation; and In-vehicle air conditioning. Not included: Alcoholic beverages; Gratuities; Baby Car seat costs USD 7 one way and is subject to availability; and If info is incorrect and delays occur, service will be charged as new, cash to driver, sub. Always check the voucher for the final list before you travel.
Does One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 include hotel pickup?
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Yes, pickup is offered for every traveler from 469 listed pickup locations in and around Playa del Carmen. Be ready about 300 minutes before the start time. You can also enter a custom pickup address when booking.
Will I get instant confirmation and a mobile ticket for One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 wheelchair or stroller accessible?
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The operator notes: Infants are required to sit on an adult’s lap; Specialized infant seats are available; and Infants and small children can ride in a pram or stroller. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10 if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10?
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Across 46 reviews averaging 4.9 out of 5, recurring themes include the guide, organization. Travelers single out the guide as the reason the experience works.
What booking options are available for One Way Transportation Cancun & Costa Mujeres-Akumal/ Tulum 1 - 10?
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There are 9 options to choose from, including Downtown Tulum - Costa Mujeres, Costa Mujeres - Akumal, Tulum Hotel Zone - Costa Mujeres, Akumal - Cancun Not Airport. Prices and start times differ by option, so compare them on the booking screen.
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