Nairobi National Park Private Half Day Tour with Pick up

Beautiful Safari, Poor Organization, and a Broken Refund Promise

My wife and I booked a private Nairobi National Park safari for October 23, 2026, paying $190 for two people with a scheduled 6:00 AM hotel pickup. Unfortunately, what should have been a wonderful morning began with significant organizational failures. Instead of the private transportation specifically included in our booking, we were placed in a shared vehicle that made additional stops to collect other passengers. We were then taken to the East Gate, despite having been instructed by the operator to purchase our park tickets for the Main Gate. We arrived at the park at 6:46 AM, but our private driver was nowhere to be found. I contacted Mo, the tour operator, repeatedly throughout the ordeal. He acknowledged that private transportation had been arranged, assured us another vehicle was coming, and repeatedly apologized for the delays. At one point, a park customer-service representative contacted our missing driver, who hung up when asked for his location. Our private driver finally arrived at approximately 7:55 AM, nearly two hours after our scheduled pickup. We had spent more than an hour waiting outside the park instead of enjoying the early morning wildlife viewing we specifically booked. To be fair, once our private safari finally began, my wife and I genuinely enjoyed the wildlife experience. Nairobi National Park is beautiful, and we were grateful to experience it together. I also initially appreciated Mo's response to our concerns. He acknowledged the failures in writing, accepted responsibility, and agreed that a partial refund was reasonable. After several respectful discussions, Mo personally proposed a $43 refund, which I accepted. He promised to send the payment on Monday, October 26, after receiving his company's payout from Viator. Unfortunately, as of October 28, the refund has not arrived, and my follow-up message has gone unanswered. I have now contacted Booking.com for assistance. What makes this particularly disappointing is that we worked hard to resolve the situation amicably. I accepted a substantially reduced refund because I believed Mo genuinely wanted to make things right. I understand that mistakes happen, especially in tourism. However, a company's willingness to honor its commitments is just as important as the experience it provides. The safari itself was enjoyable, but the transportation arrangements, substantial delays, and unresolved refund have left us disappointed. I hope African Mo Dream Safaris takes this feedback constructively and improves its organization, communication, and follow-through for future guests.

Response from the operator: First and foremost, I’m glad to hear that you and Lucy enjoyed the game drive and had the opportunity to experience the beauty of Nairobi National Park together. I sincerely apologize once again for the transportation confusion, delays, and inconvenience you experienced on the morning of October 23. As previously communicated, I fully acknowledge that the arrangements did not meet the standards of the private safari you booked, and I take responsibility for the shortcomings. Regarding the partial refund, I would also like to clarify that, as we mutually agreed, the $43 refund has now been successfully processed and received by you today, October 29. I sincerely apologize for the delay in completing the payment and for any frustration caused by the lack of timely communication during that period. I genuinely appreciate your patience, understanding, and willingness to reach a fair agreement with us despite the disappointing start to your experience. Your feedback has been taken seriously, and we will use this experience to improve our transportation coordination, driver communication, punctuality, and overall service delivery to ensure that future guests receive exactly what they book and pay for. Thank you once again for choosing African MO Dream Safaris. Despite the challenges, it was a pleasure hosting you and Lucy, and I sincerely hope we will have another opportunity to welcome you back for a much better experience, perhaps in the Maasai Mara or Amboseli.

via Tripadvisor

Wholesome experience

Wondering where you can be at on a perfect trip. Nairobi national park will do since it’s close to the city and the jkia airport. Thank you mo dream safaris

via Tripadvisor

Best day ever

This park is a wildlife lover's paradise, home to a diverse array of animals, including rhinos, zebras, and a rich variety of bird species. The well-maintained roads make for easy exploration, whether you're in a safari vehicle or on foot at designated areas.

Response from the operator: We are happy you enjoyed the tour with us. Thank you for booking with us.

via Tripadvisor

Best encounter

As I entered the park, the sight of giraffes grazing against the backdrop of the city skyline was surreal. The air was filled with the sounds of nature, a stark contrast to the bustling city just beyond the gates. Driving along the winding roads, I encountered herds of zebras and wildebeests, their grace and agility captivating.

Response from the operator: Thank so much for taking your time to give us the feedback of your safari, and sharing your positive review. most well come again for more safari..... thank once again and well come back again for more experience.

via Tripadvisor

captivating it is!

i enjoyed the experience. the tour guides were so amaizing and actually really nice. the view was beautiful and the scenary was so worth it .i cant wait to actually go back

via Tripadvisor