Lucerne and Bürgenstock Day Trip from Zurich

Mt Titles tour

Adolfo and Carlos took great care of us.

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Lucerne and Bürguenstock

Stunning scenery in Bürguenstock, must go up in the funicular, take the boat from lucerne to Bürguenstock and see the churches and bridge of lucerne.The guide was Angela very friendly and always attentive and guiding us, explaining the concerns of zurich.

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Good enough in many aspects

The trip gathered people for Lucerne with different destinations. It started on time, a merit of Swiss, and the double deck coach had comfortable seats. Thanks to the guides and papers, we followed our itinerary well. The highlight was the ferry ride with a picturous scene and the breathtaking view at the Burgenstock resort after the funicular ride. Recommended....

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Disappointed

I would not recommend this tour. Take the train into Lucerne. All they do is drop you off and your on your own.

Response from the operator: Dear Snhanson, Thank you very much for joining our partially guided tour to Bürgenstock and for taking the time to share your experience with us. We are very sorry to read that the logistics of our tour have not met your expectations. As outlined in the Viator description, this is a partially guided tour, which means that our professional tour guide accompanies you from Zurich to Lucerne and back. Upon arrival in Lucerne, guests are given clear instructions, including a detailed leaflet with all the necessary information and boat tickets for the journey to Bürgenstock, which can be explored independently. We would like to clarify that Bürgenstock is accessible by public transport, and the price of our tour, which is CHF 116.-, includes both transportation and the assistance of our guide during the trip to Lucerne. Independent travel to Bürgenstock would normally cost CHF 115.60 per person, making our tour a cost-effective option for those looking for a combination of guided and independent exploration. In any case, we hope that you were able to enjoy the beautiful views from Bürgentock and hope to have the opportunity of welcoming you on another tour in the future, perhaps a fully guided one. Best regards, Clara from Best of Switzerland Tours

via Viator

The Worst of Switzerland

The Tour Guide on an Excursion from Get your guide (The best of Switzerland) is openly racist. She gets an F for effort and a HUGE "R" for Racist and Rude. She was Extremely dismissive and blatantly bias & partial to the Caucasian guests. If you stood in line to ask a question, she promptly & happily answered questions for Caucasian Tourists. When a person of color was inquisitive, she walked away or pretended not to see you there. She became extremely annoyed when a group of Hindu Tourists asked why the bus wasn't taking the group back to the pickup point. (Sihlquai bus station) Taking deep breaths and rolling her eyes like they were bothering her. I have booked with Get your guide over the years, Indonesia , Africa, Italy, Costa Rica ect. I have NEVER had an issue like this.. I let them know what occurred. They took her account and saught to place blame on ME for asking questions that were NOT clearly explained! "You accelerated" the situation by asking too many questions, Wrote a Get your guide Representative; who was writing as if they were shoulder to shoulder during the Tour watching every moment. I asked 3 questions in 5 HOURS!! Where is the Restroom and I asked about how we were going to get back to the starting point, 3 questions in 5 HOURS! "I'll tell you at the end"... "I'll explain everything at the end", the "Guide" kept saying. At the end?!! We have lives to plan from the Tour. She made these statements, Many times to a lot of people, openly on the Tour. We all needed answers at that time, especially because we were left to take a Tram to get back to where we were picked up! I mean seriously. A woman (Tourist) on The Tour lost her credit card (Caucasian ) this woman STILL took in the role of assisting people of color to validate their tickets while the "Guide" watched unconcerned. I thanked that Tourist, she deserved the appreciation! There are cameras all over that Pay Kiosk that will show what I am saying. Even she felt the need to step in when she saw what was happening. By the way, the "guide" was irritated by questions, but made US ALL wait while the lost credit card Lady went to a bank to speak to someone about the card. All the while, I had asked about a restroom! "We'll just wait, she needs to speak to someone about this". Fine, but do you get what I am saying about clear bias? An African man helped many Tourists; telling them to exit the ferry at a certain point, to not get left behind, while the "Guide" watched without a care in the world. Let's face it, Racism is every where however when a Company FOSTERS the behavior and tries to blame the blameless it's SHAMEFUL. If Google would allow it, I would POST the email exchange where they blamed me for standing up for myself. I asked too many questions?! Like.... what?! This excuses discrimination to them. Apparently I deserved to be treated like crap the whole Tour for asking how NOT to get lost. Apparently I should have just stood silent like a coward and took the prejudice treatment. It's 2025, and when you speak your truth, some people will still try to deflect and make you look like you're the problem for speaking your truth! Egregious behavior! Deplorable -- There are WAAAAAY too many Tour Companies out there that support Diversity and different Cultures. Support those Companies, NOT those that try to divert blame! I experienced the Worst of Switzerland today and left the Tour early holding back tears in a place where I knew no one and felt so alone. DO NOT FUND RACISM. Book elsewhere!

Response from the operator: Dear 270nam, Thank you for taking the time to share your detailed feedback regarding your recent tour experience on our tour. To understand what happened, we have reached out to both the main tour guide and the second guide who accompanied your group as part of a study trip that day. We take your concerns very seriously, particularly when they relate to inclusivity and respectful treatment, which are values we consider foundational to our service. We have followed up directly with both guides to get a full picture of the day’s events. According to their account, tensions rose when you repeatedly asked questions during the explanations of the main tour guide, which made it difficult for her to address the group as a whole. She felt compelled to ask you to let her continue, and from there, the exchange unfortunately became more confrontational. We understand that words were exchanged that made the situation uncomfortable, not only for you and the guide, but also for other guests. While we deeply regret that the interaction developed in this way, we would like to emphasize that respectful and constructive communication is essential from both our guides and our guests. We will be reminding the guide of the importance of maintaining composure and professionalism even in challenging moments. At the same time, we kindly ask for your understanding that our guides must be able to manage the group to ensure a smooth and enjoyable experience for everyone. We would also like to address the serious allegation of discriminatory behavior. We strongly reject any form of racism or bias, and we have never before received similar complaints about this guide, who has worked with us for several years, receiving very positive feedback. As a multicultural team serving guests from more than 175 countries annually, we are proud of our diversity and are committed to treating every individual with fairness and respect. That said, we are sincerely sorry if you felt overlooked or dismissed at any point. If your experience fell short of our standards in this regard, we truly regret that. Making every guest feel seen, heard, and welcome is a top priority for us, and we will continue working to ensure that no one feels otherwise. We would also like to take the opportunity of clarifying the specific situations you are mentioning. One guest had unfortunately forgotten her wallet and had neither card nor cash. To help her, the guide arranged an unscheduled stop at the Swiss National Bank to see if assistance could be provided. Our second guide accompanied her inside, while the main guide remained with the rest of the group. Regarding your arrival to the pier, both guides assisted in finding a restroom and validating transport tickets for several guests, including yourself. Information about when and where to disembark was shared with the group, though it is possible that not everyone heard it clearly if positioned towards the back of the group. Both guides expressed concern that you seemed quite distressed during the day, and it is possible this affected how the experience was perceived. We are genuinely sorry that your day with us left you feeling unsupported. We hope to have the opportunity of welcoming you on another tour in the future so that we can provide you with the high quality service we strive to provide. Best regards Clara from Best of Switzerland Tours

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