Lisbon: Sintra, Pena Palace, Cape Roca & Cascais - Guided Tour

10/10

We had an unforgettable day tour visiting Quinta da Regaleira, Pena Palace, Cabo da Roca, and Cascais! Everything was exceptionally well-organized, smooth, and timed perfectly so we could enjoy each spot without feeling rushed. A special thanks to our guide, Mario, who truly made the day extra special. He was incredibly knowledgeable, friendly, energetic, and shared so many insightful stories and history about every location. You can tell he really loves what he does!

via Tripadvisor

Excellente⭐️⭐️⭐️⭐️

Pedro and Cesar the driver were excellent. We had a wonderful tour. Pedro was very nice and very accommodating.. He helps us so much. We love it!! Thank you so much!!! Highly recommend…

Response from the operator: Thank you so much for your wonderful review! We’re delighted to hear that you had such a great experience with Pedro and Cesar. It’s lovely to know that Pedro’s kindness and helpfulness made your tour even more enjoyable. We’ll be sure to share your kind words with them. Thank you for recommending Lane Tours, and we hope to welcome you again! ✨

via Viator

Great day with Lilly

Lilly and Clay were fantastic. Lilly kept everyone informed and made sure we all came back. Great day!

Response from the operator: Thank you so much for your wonderful review! 😊 We’re delighted to hear that Lilly and Clay made your day so enjoyable and that you appreciated Lilly’s care and organization throughout the tour. We’ll be sure to share your kind words with them. Thank you for choosing Lanetours! ✨

via Tripadvisor

Misleading ticket options and bad communication

I was very disappointed about this tour. It started out with the fact that I didn’t receive information about the pick-up time shifting to 8:30am from 8:00am until after midnight the night before the trip when I was obviously asleep. Therefore I went to the location by 7:45am as instructed before and realized there upon checking my emails that I had to wait for nearly an hour. Upon the bus's arrival, the tour guide was kind of stressed out because the rest of the group was picked up at another location as there were two options offered when booking. She told me that “her office called me this morning and I hung up” whereas nobody called me, I double-checked and I didn’t even have a missed call, let alone talking to someone. I told her that I didn't talk to anyone but she insisted in a rather rude way that I had hung up. We started the tour and as she was talking about the itinerary, I realized that there was a location that wasn't mentioned in the tour description or the itinerary at all: Qinta da Regaleria. It wouldn't have been a problem but it turned out that I didn't have a ticket for it as out of the two ticket options I chose the one that didn't include this. Now, the two options were this: 1. Pena Palace Gardens, 2. Pena Palace and Gardens. Apparently, the latter meant Qinta da Regaleria palace as well... how is one supposed to know that when there's literally no mention of the palace on the tour's page? I wanted to visit the palace but since it wasn't not on the itinerary, I had no idea that the "Pena Palace and Gardens" ticket would include it. This confusion not only caused me to miss out on the palace, it also caused me to have nearly 3 hours of free time on my own in Sintra, where the palace was. The options were named absolutely misleading and it should have been mentioned that if you're opting for option 1, you'll have considerable free time on your own. Altogether, I'm very dissatisfied about the communication (the lack of thereof, really) and how it all was handled.

Response from the operator: Thank you for taking the time to share such detailed feedback. We’re truly sorry for the confusion regarding the pickup time, communication, and ticket options. We understand how frustrating it must have been to arrive early, wait, and then discover that the ticket selection resulted in several hours of free time in Sintra. We also apologize for the way the situation was handled by the guide. Your comments about the unclear ticket descriptions and itinerary are particularly valuable, and we’ll share them with our team to improve the information provided when booking and avoid similar misunderstandings in the future. We sincerely regret that this affected your experience.

via Viator

Full day in Sintra

We had a wonderful time with Mario! Great knowledge and love the small story behind the curtain, we enjoyed it very much, great work!

Response from the operator: Thank you so much for your kind review! We’re delighted to hear that you had a wonderful time with Mario and enjoyed his knowledge and the little stories he shared along the way. We’ll be happy to share your lovely feedback with him. Thank you for choosing Lane Tours! ✨

via Tripadvisor