Isla Mujeres : Catamaran with Free Bar, Snorkeling, Food and Everything

Terrible experience and tour.

Bad experience; first, there was a 30-minute delay because we waited for some passengers who were late. Later, at the beach club, there was a tour with carts for the people who had purchased, but they arrived late again, and we had to wait a bit longer to go to the center of Isla Mujeres. Once in the center of Isla Mujeres, we were told we had 1 hour, leaving at 7, with a tolerance of 10 minutes. We had an incident and arrived at 7:04 to board, and it turns out that the boat called Amazona had already left; it wasn't even in sight, meaning it left at 6:50, not even at 7:00 PM. I had to pay for the return ferry with my family and a small baby. I do not recommend this tour at all due to the lack of seriousness and respect. Attached is a photo of the ferry ticket purchase at 7:08, meaning she started the purchase at 7:05. I insist that if it is said that there is a 10-minute tolerance, it must be respected; what a lack of word for the tour.

Response from the operator: Antes que nada, queremos ofrecerle una **sincera disculpa** por la experiencia que vivió. Entendemos perfectamente su molestia y, sobre todo, comprendemos lo complicado que debió ser encontrarse en esta situación viajando con su familia y con un bebé. Definitivamente, **no era la manera en la que queríamos que terminara su día en Isla Mujeres**. Nuestro objetivo siempre es que nuestros pasajeros disfruten de principio a fin y regresen con un buen recuerdo de su experiencia. Respecto a los horarios, durante el recorrido dependemos de una logística que involucra embarcaciones, diferentes grupos y puntos de encuentro. Sin embargo, entendemos perfectamente su comentario respecto a la tolerancia que les fue comunicada. **Si se les proporcionó esa información, comprendemos completamente que ustedes hayan confiado en ella**, y por ello revisaremos lo sucedido directamente con nuestro equipo para mejorar la comunicación y evitar que una situación similar vuelva a ocurrir. También lamentamos los tiempos de espera que menciona durante el recorrido. En ocasiones se presentan pequeños retrasos intentando apoyar a pasajeros que vienen demorados, pero entendemos que esto también puede afectar la experiencia de quienes sí se encuentran esperando. Le ofrecemos nuevamente **una disculpa sincera por los inconvenientes ocasionados** y agradecemos que se haya tomado el tiempo de compartir su experiencia. Sus comentarios nos ayudan a detectar exactamente dónde podemos mejorar. Esperamos sinceramente que este incidente puntual no sea el único recuerdo que se lleven de Isla Mujeres y del Caribe mexicano. Tenemos muchos años realizando estas experiencias y seguiremos trabajando todos los días para ofrecer a nuestros viajeros un servicio cada vez mejor. Le enviamos un cordial saludo a usted y a toda su familia. 🙏

via Tripadvisor (translated)

Bad management good crew

The operator has an age limit 60 yrs for the snorkeling event - this was not communicated until we were already on board and we were denied the opportunity to snorkel. Other tours that we considered clearly state the operators age policy in the listing. Viator did not support us in our claim. The folks who did snorkel complained that it the time was short - 20 min. The beach at their private beach club and water activities were not good compared to other beach clubs that we have visited. However the food drinks and service were great.

Response from the operator: Hello 😊 Thank you so much for sharing your feedback, and we’re truly sorry for any inconvenience you experienced during your tour. Our main priority is always the safety and well-being of our guests, which is why we follow the Harbor Captain’s regulations that establish age limits for snorkeling activities — especially when sea conditions can be unpredictable. We’re happy to hear that you enjoyed the food, drinks, and friendly service. Our team works hard every day to provide an experience filled with beautiful scenery, crystal-clear waters, and a relaxed atmosphere — perfect for families, couples, and groups of friends alike. We would love to welcome you back soon so you can enjoy the full experience and create unforgettable memories with us. 🌴✨ Thank you for choosing and trusting

via Viator

A great day out

I did this trip last week, loved it. The team were all so attentive and took care of everyone. The snorkelling was good, the north beach in Isla mujeres is beyond beautiful and then the buggy trip round the island was great fun. A great day

via Tripadvisor

Spectacular day in Isla Mujeres

This tour was one of the best decisions we made on our trip. Since we got on the catamaran, the atmosphere was amazing: good music, drinks, and a super friendly team that did everything to make us have a good time. The journey to Isla Mujeres was beautiful, with turquoise waters and dreamy views. We stopped for a snorkel and it was a wonderful experience, the water was clear and we saw many fish. Upon arriving to the island, we had time to walk, relax on the beach and enjoy the place without rush. The beach club where we ate had good food and a comfortable space to rest. Everything was very well organized and the team was always watching us. If you are in Cancun and want a different, fun and all-inclusive day, this tour is 100% recommended. I would repeat it without hesitation.

via Tripadvisor (translated)