Heathrow Airport to London or London to Heathrow Transfer

A frightening experience with an extremely aggressive and verbally abusive driver – avoid Ezywizz

I rarely write reviews of this nature, but what my family experienced with an Ezywizz driver was so unacceptable that I believe other travellers, particularly families with children, should be aware of it. We booked and prepaid for an airport transfer through Trip.com, operated by Ezywizz Limited, from Heathrow Airport to our hotel in London. We were visiting London on holiday with our children, including our 13-year-old daughter. The problems began before we had even left the airport. My daughter had briefly rested her knee/leg on the car seat while we were getting settled. She had already put her leg back down before the driver approached the vehicle. Despite this, the driver went directly to her side of the vehicle, aggressively pulled open the sliding door and confronted her directly in an authoritative and hostile manner, demanding that she put her leg down — even though she had already done so. What disturbed me was not simply what he was asking, but the manner in which an adult professional driver chose to confront a 13-year-old child while her parents were sitting right there. Because we were a family with young children, it was late at night, and we were dependent on a prepaid transfer to reach our hotel, I did not feel comfortable challenging his behaviour while my family was still inside his vehicle. I made the conscious decision to wait until we had safely arrived at our hotel. Once we arrived, I approached the driver calmly and explained that my daughter was a minor and that if he had any concerns regarding one of my children, he should address them with me as the parent rather than aggressively confronting my child. His reaction was immediately very aggressive and confrontational. He began yelling at me in the street outside our hotel. He called me a “liar” and a “bad parent” and repeatedly questioned my parenting. He insisted that he had every right to speak directly to my 13-year-old daughter and said that he needed to yell at her because she “needed discipline.” I found this completely unacceptable. Whatever his view of a child briefly resting her leg on a seat, it was neither his role nor his responsibility to “discipline” someone else's child, particularly by the way he acted. I repeatedly asked the driver to leave and tried to bring the confrontation to an end. He would not stop. Despite being asked multiple times to leave, he continued yelling and arguing in the street in front of my children. The confrontation then became increasingly personal and bizarre. He repeatedly brought up the fact that I am a doctor, despite this having absolutely nothing to do with what had happened, and continued making comments about my parenting. He also complained that we had “wasted his time” with our journey from the airport — despite this being a prepaid airport-transfer service that we had booked and paid for. Throughout this, my young children were witnessing his behaviour and were genuinely frightened. At this point, his behaviour appeared to me to be completely unhinged. What had begun over my daughter briefly resting her leg on a seat — something she had already stopped doing before he even confronted her — had escalated into a driver yelling in the street, insulting me personally, questioning my parenting, telling me that my daughter needed discipline, insisting that he had a right to yell at a minor, complaining that our paid journey had wasted his time, and continuing the confrontation even after I repeatedly asked him to leave. His behaviour was so hostile and unpredictable that hotel staff who witnessed the incident were visibly shocked. After the driver finally left, members of staff approached us themselves to express their concern about what they had witnessed and commented on how unpredictable his behaviour appeared. We reported the incident to Ezywizz immediately afterwards through the Trip.com chat function. Their response was essentially an apology for the inconvenience and that they would speak to the driver. We subsequently received no meaningful explanation of what action had been taken, no proper follow-up and no satisfactory resolution from Ezywizz. Trip.com ultimately refunded us the full cost of the transfer. Given the seriousness of what occurred, I also formally reported the driver's conduct to Transport for London. In our case, an Ezywizz driver aggressively confronted our 13-year-old daughter over something she had already stopped doing, later yelled at me in the street, called me a liar and a bad parent, questioned my parenting, claimed my daughter “needed discipline,” insisted that he had every right to yell at her, complained that our journey had wasted his time, and continued the confrontation despite being repeatedly asked to leave. His behaviour was sufficiently alarming that independent hotel staff approached us afterwards to express concern. Yet after reporting all of this, the only substantive response we received from Ezywizz was that they would “speak to him.” For an airport-transfer company entrusted with transporting families and children, I find both the driver's behaviour and the company's subsequent handling of our complaint completely unacceptable. What should have been a routine airport transfer at the beginning of our family holiday instead ended with our children frightened and our family deeply distressed by the behaviour of the person entrusted with transporting us safely from the airport. Based on our experience, I would never use Ezywizz again and would encourage others to completely avoid them. Families travelling with children in particular: I strongly recommend choosing another transfer company.

via Tripadvisor

Good service

Easy to book and good service.

Response from the operator: Thank you for your kind review! We're delighted to hear that you found the booking process easy and were happy with our service. We truly appreciate your support and hope to welcome you again soon! 😊

via Tripadvisor

Great

https://www.tripadvisor.com/UserReviewEdit-g186338-d32963645-Ezywizz-London_England.html

via Tripadvisor

Love it

Very helpful, very friendly, we feel very happy for the service.

Response from the operator: Thank you so much for your kind words! We’re delighted to hear that you found our service helpful and friendly, and that you were happy with your overall experience. It was a pleasure to assist you, and we hope to welcome you again on your next journey! ⭐

via Tripadvisor

Wembley to T4

Communicate smoothly. Arrive on time.

Response from the operator: Thank you for your feedback! We’re pleased to hear that communication was smooth and that your driver arrived on time. We appreciate your kind words and hope to have the pleasure of serving you again in the future!

via Tripadvisor