Full Day Knowing Playa del Carmen in Private Tour

Amazing experience

Our guide Michel was very friendly and extremely knowledgeable. My husband is slower moving due to a stroke and Michel showed great patience and care with him. I couldn't recommend this tour more. Just remember your sunscreen :)

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It has been 10 years...

It has been 10 years since we last were in Playa and it sure has changed. Our tour was very informative and the weather not so great as it was a rainy day.

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Great views of the area, a little uneasy with our tour guide.

This tour was a little scary, especially since three people from our group backed out at the last minute, leaving only the two of us. Our tour guide first told us that we could leave our belongings (like our purse) in the car. Of course, we did not do that. After we got out and walked across the street, he told us he had to go back and pay for parking. So we sat for a moment while he walked back to the car. During the tour, he shared a story about how, when he was younger, he used to take people’s cars, move them to a different spot in the parking lot, and watch them look for them. He told us about how he used to steal cigarettes in cars. We stopped at restaurant and got a drink. He volunteered to go and get the car and come back and get us which was a distance a way. We told him that we were fine walking with him as we enjoyed the extra steps. Some of the conversations throughout the trip made us a little nervous, so we started sharing our location with family. I do not recommend private tours for small female groups, especially if it’s just two people. While the places we visited were nice, the tour guide made us feel uneasy. Personally, I will not take a private tour again unless I'm with a larger group. I prefer group tours—and I’m a travel agent!

Response from the operator: Thank you for taking the time to share your feedback, Mónica. We’re sorry that your experience with us didn’t meet your expectations, and we appreciate your comments. Allow me to clarify a few key points: 1. Cancellation of your companions: As you mentioned, three people from your group canceled at the last minute, which led to some operational adjustments in the tour organization. Despite this, we proceeded with the tour for you and your companion, adapting the logistics to ensure your experience was still comfortable and memorable. 2. Security and belongings: The recommendation to leave belongings in the vehicle is common in tours of this nature, especially when we’re in high-traffic areas. Our goal is always to ensure the comfort and security of our clients, and this suggestion is part of standard practice on many private tours. 3. The guide’s stories: We’d like to note that the anecdotes shared by our guide, José, were simply light-hearted stories from his youth. As professional guides, we maintain a strict policy regarding sensitive topics such as politics, religion, and violence to avoid misunderstandings. José always strives to provide an enjoyable experience, focusing on the region’s history and culture. 4. Comfort offer: During the tour, the guide offered to move the vehicle closer to the restaurant to save time and offer you more comfort. We understand you preferred to walk, and this was fully respected. However, we always strive to be proactive in serving our clients and providing the best possible service. 5. Generalization about private tours: As a travel agent, we understand that your experience with private tours can vary depending on the size of the group, but we would like to emphasize that our tours are designed to accommodate all groups, regardless of size, while always ensuring the same level of quality, personalized attention, and safety. Private tours offer a unique and exclusive experience, tailored to meet our clients' needs. 6. Experience review: We appreciate that you highlighted the places visited, but we noticed that your review didn’t mention any positive details about the excursion, which leaves an incomplete picture of the experience we provided. We encourage you to share both positive and negative aspects of your experience in the future to help us continuously improve. We hope that despite the concerns mentioned, you enjoyed the beauty of Playa del Carmen and its surroundings. Should you decide to take another tour with us in the future, we would be happy to offer you a more pleasant and tailored experience.

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Private Day Tour

Michele was extremely helpful and knowledgeable. He made this experience very nice and unique. We very much appreciated his time and effort.

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Highly recommended

Michael clearly hold an extensive knowledge of the area and its history… and so accommodating. We enjoyed his good company and recommend him.

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