El Cielo Cozumel
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
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Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
3.8/5
Based on 12 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is El Cielo Cozumel worth booking?
El Cielo Cozumel is a 5.5-hour experience in Playa del Carmen, Mexico, from $158 per person. It scores 51 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.8/5 rating across 12 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 51 / 100
- Rating
- 3.8/5 (12)
- Duration
- 5.5 hours
- From
- $158 per person
Our experience begins with transportation from your hotel to the maritime terminal of Playa del Carmen where we will take the ferry to cross to the island, upon arrival a boat will be waiting for us to take us to visit 2
What you get
- Alcoholic beverages
- Carbonated beverages
- Bottled water
- Use of snorkeling equipment
- In-vehicle air conditioning
- Government fees
About this experience
Our experience begins with transportation from your hotel to the maritime terminal of Playa del Carmen where we will take the ferry to cross to the island, upon arrival a boat will be waiting for us to take us to visit 2 reefs (Palancar and Colombia), we will continue our tour and go to the beautiful beach “El Cielo” where You will be able to observe dozens of starfish at a depth of no more than 3 meters, We will continue the tour to El Cielito beach where the depth of the sea is no greater than 1 meter, there you can observe manta rays and fish that will cross your feet, an experience that you cannot miss, we will end our tour on the Island of Cozumel where you will have free time after eating at the restaurant where you can delight your palate with a unique seasoning, we finish the tour at the doors of your hotel again.
What's included
Included
- Alcoholic beverages
- Carbonated beverages
- Bottled water
- Use of snorkeling equipment
- In-vehicle air conditioning
- Government fees
- Lunch
What you'll see and do
Cozumel
If you chose the option with a stop in Cozumel. They will visit this quiet island where they will have free time to tour the area, take pictures and eat in the restaurant.
40 minutes here
Parque Nacional Arrecifes de Cozumel
You will appreciate the wonders of one of the largest reefs, accompanied by a guide.
25 minutes here · Admission included
Playa El Cielo Cozumel
You will have a moment of relaxation on this beautiful beach, with its calm and crystalline waters.
20 minutes here · Admission included
Palancar Reef
One of the snorkels that will take you to know the Palancar reef.
20 minutes here · Admission included
Columbia Reef
They will enjoy snorkeling in the Colombia reef, with all the necessary equipment to carry out this activity.
20 minutes here · Admission included
Where it starts and ends
Meeting point
Playa del Carmen
For travelers already on PDC, the meeting point will be at the Overseas Pier, if near the departure point
Hotel pickup
Pickup is available for selected locations. Pickup begins about 30 minutes before departure.
Ends at
For travelers already on PDC, the meeting point will be at the Overseas Pier, if near the departure point
Options you can book
The Sky Playa del Carmen
Tour from PDC: The traveler will have to show up at the dock, in case they want transportation from their hotel, they will have to pay 5 dollars. Duration: 4 hours: The tour lasts 4hrs. Transfers may vary depending on the hotel or departure point as well as passengers in the booking Food and beveraged: Fish ceviche snack. Fruit. 2 beers per person. Free bar of daisy and tequila. Soft drinks, bottled water. 4 points to visit: 2 reefs (Palancar and Colombia). Heaven and Heaven. Includes snorkeling equipment. 40 min free in Cozumel Boat tour: For this service the tour is done by boat Pickup included
Heaven, by catamaran
Duration: 5 hours: The tour takes 5hrs. Transfers may vary depending on the hotel or departure point, as well as passengers in the booking. Food and beverages: Free bar of margaritas and beers. Bottled water and soft drinks. Fruit. Dishes: roast chicken and rice 4 points to visit: 2 reefs (Palancar and Colombia). Heaven and Heaven. Includes snorkeling equipment. 40 min free in Cozumel Catamaran: For this service the tour is done by catamaran Pickup included
Cozumel transparent boat
Food and beverages: Box lunch (sandwich, juice, biscuit and juice) 1 water and 2 beers on board. 1 dish and flavor water to choose from in the restaurant. Points to visit: Boat tour 1 hour and 30 min. 20min snorkel on the Legos Reef. 2hrs free in Cozumel. Transparent boat: This tour does NOT include the visit to Heaven, Palancar and Colombia, however they have the tour in a transparent boat Pickup included
Heaven by boat
Duration: 4 hours: The tour lasts 4hrs. Transfers may vary depending on the hotel or departure point as well as passengers in the booking Food and beverages: Fish ceviche snack. Fruit. 2 beers per person. Free bar of daisy and tequila. Soft drinks, bottled water. 4 points to visit: 2 reefs (Palancar and Colombia). Heaven and Heaven. Includes snorkeling equipment. 40 min free in Cozumel Boat tour: For this service the tour is done by boat. Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- krea travel
Know before you go
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Travelers should have at least a moderate level of physical fitness
Photos
What travelers are saying
Outty’s summary of the themes that recur across 12 traveler reviews. Written by us, not quoted from reviewers.
The guide
5 mentionsTravelers single out the guide as the reason the experience works.
Photo opportunities
2 mentionsThe views and photo stops come up again and again.
Organization
2 mentionsPickup, timing, and logistics are described as running smoothly.
Food and drink
2 mentionsThe tastings and food stops are a highlight for most reviewers.
Traveler reviews
12 verified traveler reviews for El Cielo Cozumel. Ratings and reviews provided by Viator and Tripadvisor.
Cozumel Snorkel Trip
Communication with the company was speedy and simple. Pickup arrived on time. It was a suv, only about 10 minutes from our hotel in Playacar to the ferry terminal then a 5 minute walk to the tour office. At the tour office we were taken through the itinerary for the day, given our return ferry tickets, outbound 9:00am, return 4:00pm. They also took our picture so the boat crew would recognise us, The ferry crossing was about 35 minutes. On arriving on Cozumel the boat dock was a 2 block walk. Only about 5 minutes away. We were soon checked in and off on the boat. The boat held about 20 people. We were issued with life jackets, snorkel and face mask. Music on the boat was way too loud. The first snorkel stop was about a 45 minute boat ride away. This was in fairly deep water. Just jump off the side of the boat. Lots of fish swimming near the surface. Not much narration from the guide, but quite nice swimming round with the fish close by. If anything, this stop was a little too long. Second stop was in shallower water. Still no chance of touching the bottom, this was a sandy area with quite a few starfish. The guide was trying to get people to go under the water for a photo with the starfish. Other than the starfish, not much else here. Final stop was in a shallow area, about waist deep. This was a lunch stop, the crew on the boat made plates of guacamole, chips, fish ceviche with either beer, water or soda. There were quite a few sting rays swimming round here looking for food. Quite a nice stop. After lunch it was about a 45 minute boat ride back to the dock. All I. All quite a nice day out, not much narration from the crew but lots to see and do,
Response from the operator: Thank you for letting us be a part of your Cozumel experience. We're delighted to hear that your day met your expectations and that you enjoyed every stop, as well as appreciating the marine flora and fauna that the Caribbean has to offer. We hope to be there for your future bookings when you return. Have a great day!
via Viator
El celio 7/5/2025 Valentine
Excursion on 7/5/2025 in El Celio We liked snorkeling, we saw Turtle, ray, beautiful scenery and the atmosphere of the group with our guide Valentine...
Response from the operator: Thank you for sharing your experience with us. It's a pleasure to know that you had a great day in Cozumel.
via Tripadvisor (translated)
Poorly organized
Poorly organized. We were quoted 8 am at departure point and transfer and organization of all groups to the departure port in Cozumel took 4 hrs. Bad food for the price The same Tour you get up to 30% cheaper directly in Playa del Carmen The reefs are beautiful and if you must visit but perhaps there is better and more organized alternative
Response from the operator: Hola, tu comentario nos es de ayuda para mejorar el servicio. Desafortunadamente el tema de los tiempos va afectandose por distintos factores. En el tema del precio, sugerimos siempre revisar antes en los establecimientos ya que no todas las agencias proveen el tour, además de que hay muchos paquetes de tours que varían en precio y actividades integradas, por lo que no todas incluyen lo mismo y eso reduce el precio. Gracias por entenderlo.
via Tripadvisor (translated)
Dream Experience
It was a unique experience that I will never forget, it is a beauty that nature gives us, I want to thank Julio, Gerardo Vega and Armando our guides for doing so excellent their work, everything was very very nice, I would do it again, thank you and do not stop making this great experience! Love him.
Response from the operator: Muchas gracias por compartirnos tu experiencia, nos alegra saber que el servicio, así como el personal a cargo hicieron un excelente trabajo. Esperamos volver a ser parte de tus experiencias en viajes.
via Tripadvisor (translated)
Best time ever!
Highly recommend! It was a great time even with kids! We would do it again for sure! The crew were so professional and fun!
Response from the operator: Thank you for your recommendation and we are glad to know that you enjoyed this outing with the family, we hope to see you soon
via Viator
Good to know
- Duration
- 5.5 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $158 to $191
- Hotel pickup
- Available for selected locations
- Booked in 30 days
- 4
- Verdict
- Worth a Look
Why this scores 51
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
El Cielo Cozumel: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does El Cielo Cozumel cost?
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Prices start at $158 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does El Cielo Cozumel take?
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Plan for about 5.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is El Cielo Cozumel worth it?
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It holds an Outty Ranking of 51 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.8/5 across 12 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule El Cielo Cozumel?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is El Cielo Cozumel suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 5.5-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book El Cielo Cozumel?
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Around 4 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 5.5-hour experience runs outdoors or after sunset.
Where does El Cielo Cozumel start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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