El Cielo in Cozumel in Playa del Carmen
Playa del Carmen, Mexico

El Cielo in Cozumel

Outty Ranking 67 4.9 · 13 traveler reviews3 hoursFrom $65

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September 2026

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Adults

Age 13 and over

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Age 12 and under

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From, per person$65
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Outty Ranking

67/100

Solid Choice. Our proprietary evaluation. How we score

Traveler rating

4.9/5

Based on 13 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is El Cielo in Cozumel worth booking?

El Cielo in Cozumel is a 3-hour experience in Playa del Carmen, Mexico, from $65 per person. It scores 67 out of 100 on the Outty Ranking, which we label “Solid Choice, based on a 4.9/5 rating across 13 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
67 / 100
Rating
4.9/5 (13)
Duration
3 hours
From
$65 per person

Cozumel, island chosen for its beautiful crystalline beaches and its beautiful starfish, come and enjoy a beautiful day in the beautiful waters of the Mexican Caribbean. Enjoy this beautiful boat ride to the fullest, vis

What you get

  • Lifejacket
  • Drinks (soft drinks and unlimited water. 2 beers per person)
  • Snorkeling equipment

About this experience

Cozumel, island chosen for its beautiful crystalline beaches and its beautiful starfish, come and enjoy a beautiful day in the beautiful waters of the Mexican Caribbean. Enjoy this beautiful boat ride to the fullest, visiting the coasts of the Island and admiring its beautiful nature full of vegetation, if you are an expert in snorkeling then prepare your aquatic camera and explore every corner of these reefs that we are going to explore, we will find starfish, multicolored fish that will come to you to welcome you to its beautiful coral reefs that are part of the second largest barrier in the world and we have it in Mexico, if we have your luck we will be able to see manta rays, barracudas and more. Our boats have a controlled capacity, in order to offer you a personalized service and enjoy the activity, so we recommend that you reserve your place in advance.

What's included

Included

  • Lifejacket
  • Drinks (soft drinks and unlimited water. 2 beers per person)
  • Snorkeling equipment

Not included

  • Ferry Tickets
  • Lunch
  • Gratuities
  • Marine park tax $ 5 USD per person

What you'll see and do

  1. Palancar Reef

    We will do Snorkelling activity in two of the most famous reefs in Cozumel "Delila & Francesa". (The time may change of the logistic)

    20 minutes here

  2. We see the wonderful "sandbar" where we can see the starfish. (The time may change by logistic).

    35 minutes here · Admission included

  3. Playa El Cielo Cozumel

    Enjoy of the drinks and the beach "El Cielo" looks like a infinity pool by its wonderful blue color.

    40 minutes here · Admission included

Where it starts and ends

Meeting point

Playa del Carmen

We meet all the travelers in the Ferry Port of Playa del Carmen Take the 10:00 am ferry schedule. 1.- You need to bord the ferry "Winjet or Ultramar" according the logistic. 2.- Enjoy of 45 minutes crossing the caribbean sea towards to Cozumel. 3.- We will waiting for you in Cozumel

Hotel pickup

No pickup: everyone meets at the start point.

Ends at

We meet all the travelers in the Ferry Port of Playa del Carmen Take the 10:00 am ferry schedule. 1.- You need to bord the ferry "Winjet or Ultramar" according the logistic. 2.- Enjoy of 45 minutes crossing the caribbean sea towards to Cozumel. 3.- We will waiting for you in Cozumel

Options you can book

  • Cozumel Snorkel + Beach Club

    Beach Club

  • Cozumel Snorkel

Before you book

Cancellation
For a full refund, cancel at least 24 hours before the scheduled departure time.
Languages
en, es
Ticket
Mobile Only
Runs on
Every day
Group size
Up to 8 travelers per booking
Operated by
Turismo Channel

Know before you go

  • Not recommended for travelers with spinal injuries
  • Not recommended for pregnant travelers
  • Not recommended for travelers with poor cardiovascular health
  • Travelers should have at least a moderate level of physical fitness

Photos

El Cielo in Cozumel in Playa del Carmen, photo 2El Cielo in Cozumel in Playa del Carmen, photo 3El Cielo in Cozumel in Playa del Carmen, photo 4El Cielo in Cozumel in Playa del Carmen, photo 5El Cielo in Cozumel in Playa del Carmen, photo 6El Cielo in Cozumel in Playa del Carmen, photo 7

Traveler reviews

13 verified traveler reviews for El Cielo in Cozumel. Ratings and reviews provided by Viator and Tripadvisor.

5 star
12
4 star
1
3 star
0
2 star
0
1 star
0
gloriam459 · July 2021

Great service BUT....words of caution

Gerardo was REALLY great! He was very thorough explaining the tour and even walked us to the where the ferry. He made sure we were in the right line and took a photo of us so the Shark adventure team knew who we were. The only thing he didn't do was make sure we had a photo of our receipt with an itemized list of what we paid for. CAUTION: Turismo Channel is one of 100s of agencies that are coordinating excursions for you. They are NOT the one responsible for the excursion. They are a middle man and they don't seem to coordinate very well with the businesses who are actually conducting the tour. We were picked up by a group called "Shark Adventures" and I would rate them separately with 2 stars. The guide named Jimmy was very rude and impatient. Their equipment was old and the flotation devices had broken clasps. No flippers are provided. He didn't speak English and did not translate ANY instructions. Thankfully, I am bilinguial and I was able to translate for my family. I would highly recommend that if you do not speak Spanish and are not experienced in snorkely tell the Turismo Channel agent to make sure that the group conducting the excursion has an English speaking guide!

Response from the operator: Dear gloriam459, Thank you very much for your comment about us, our mission every day is to provide an excellent service to our clients who visit the Riviera Maya. We hope to see you soon for more adventures. Turismo Channel Playa del Carmen, México

via Tripadvisor

Good to know

Duration
3 hours
Free cancellation
Up to 24h before
Minimum age to book
All ages
Availability
Bookable today
Runs on
Every day
Price range
$65 to $129
Hotel pickup
No pickup, meet at start point
Booked in 30 days
5
Verdict
Solid Choice

Why this scores 67

The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

Traveler sentiment (30% weight)83
Review evidence (18% weight)40
Booking momentum (14% weight)32
Value for money (12% weight)66
Listing quality (10% weight)100
Local standing (8% weight)62
Booking flexibility (8% weight)100

El Cielo in Cozumel: questions travelers ask

Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

How much does El Cielo in Cozumel cost?

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Prices start at $65 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

How long does El Cielo in Cozumel take?

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Plan for about 3 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

Is El Cielo in Cozumel worth it?

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It holds an Outty Ranking of 67 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.9/5 across 13 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

Can I cancel or reschedule El Cielo in Cozumel?

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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

Is El Cielo in Cozumel suitable for kids and families?

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Yes, all ages are welcome. Families should still weigh the 3-hour running time, and strollers are easier on the earlier, quieter departures.

How far in advance should I book El Cielo in Cozumel?

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Around 5 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

What should I bring or wear?

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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 3-hour experience runs outdoors or after sunset.

Where does El Cielo in Cozumel start and how do I get there?

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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

What are the best things to do in Playa del Carmen?

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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

When is the best time to visit Playa del Carmen?

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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

How many days do you need in Playa del Carmen?

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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

Do I book through Outty or through the operator?

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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

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