Dune Buggy Tour and Snorkeling at Punta Sur Including Lunch

Excellent Guided Buggy tour

Jorge Rodriguez was our tour guide, and he did an amazing job! We reserved a last minute tour. We did not include snorkeling since we have a 3 y.o son and he is still intimidated by the ocean. However, we utilized the 2 hr of beach time just the same. Jorge was knowledgeable and passionate about the history of the area, and more importantly he was personable! Excellent experience. 100% recommend his tour!

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Fun in Cozumel

Carlos was our tour guide and he did an amazing job at accommodating us. We had to schedule the tour at a different time bc we arrived late on our cruise ship. We had our own personal tour guide! He took us to so many places! Lunch was also great!

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Left high and dry!

We feel we were scammed. We paid our deposit by credit card at the beginning of February $167.99 USD for 4 people, that was half our price for tour. We were told to arrive at 10:15 am for departure from the church in downtown Cozumel as we were coming in by ferry from Playa del Carmen. We waited until 11:00, no one showed up. A nice gal at the pharmacy let us use her wifi so we could Whataspp, and she even tried calling the number for us, but no one picked up the 4 times we tried to contact. Our date of the tour was February 22, 2025. We rented a buggy from a local place and drove straight to the Cruise ship pier to look for Cozumel Fun Excursions rep as a nice local told us maybe we could find someone there, his name was Cecil, he confirmed that our eticket was indeed with them for the morning tour and he said that the boss must have forgotten to let anyone know. He was nice and offered that we join a later tour from there, but we had already paid for our rental car at that point. He called the business owner and of course I couldn’t comprehend their conversation as it was in Spanish. Cecil said we would be refunded, but I’m not certain of that yet as it takes a few days for the transaction to go through by credit card. I’ve tried to contact the company by email a few times and by Whatspp while back at the condo with wifi service, since yesterday and have had no success/response. Our tour included food/lunch, water and the entrance to Punta Sur. Punta Sur only takes pesos 440 per person and there were 4 of us, plus paying for our own lunches pretty much wiped us out of pesos we took for the day because we thought we would only have to bring tip and money for alcoholic drinks at lunch. Very poor service by this company. I would have thought that they would at least reach out to explain the mix up!

Response from the operator: Hello Sharon, As per our email including your full refund notification and an explanation of what happened; I've apologized to you for missing your booking. I had a medical emergency in the Family which totally turned everything upside down a few days. Once again, that's no excuse and I'm very sorry for had ruined your day. As stated in the email the full refunds has been already issued and you will have the funds in your account in between 5-10 business days. Hopefully we'll have the opportunity of making it up to you in the future. Sincerely yours, Moises Loeza

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Terrible rental

Rented a dune buggy to tour ourselves. Sketchiest place ever. Buggy was rusted and old. They don’t tell you it’s a standard. Thankfully we both know how to drive a stick shift. Seatbelts didn’t work. Told to fill up with gas b/c they don’t know how much previous customer used. Don’t know?! Because odometer and gas gauges don’t work. Were told there was a separate road for buggy’s. Nope. You’re on the road with all other vehicles!! Crappy buggy holding up traffic that wants to go 80 km. DON’T GIVE THIS COMPANY ANY MORE MONEY.

Response from the operator: Hello Diane, Our Dune Buggys are custom made vehicles based on the platform of the classic VW Beetle. They run perfectly, but indeed they are stick shift, they are not new; nor built to be on the road driven over 80 km/h. All the characteristics of our Buggys are explained in detail to our Guests at the time of the rental and most of them are thrilled to live the romantic adventure of driving a "rustic" open vehicle on the roads of a Caribbean island, because those are not high speed roads. I'm very sorry to learn that your rental experience wasn't up to your expectations, but if you were not happy at the moment of the rental, we would have gladly either changed the Buggy for another type of vehicle or cancelled your contract refunding the money. As none of the above mentioned were addressed to us, your rental proceeded accordingly. Respectfully yours, Moises Loeza

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The tour was as described.

So. we booked this excursion through Norwegian, I gave 3 out of five due to the fact the tour group is a bit disorganized. I agree with most of the reviews, dune buggies are a little older, all are a standard transmission, and all leak oil or gas through out the day. With that being said. We met this group as soon as you arrive at the pier entry gate. I was hoping to drive the Dune buggy, the buggies must have four people per vehicle, so we were paired up with another two person party. The gentleman from the other party really really really, wanted to drive, so I let him. We headed out to the western end of the Island to the snorkeling area, THE WATER WAS AWESOME, so clear so beautiful. A little chopping, so those who are first time snorkelers needed to stay out. My wife hit the beach loungers and got some sun, I went into the water with dive camera and filmed some sea life. So fun, But very short, maybe 45 minutes at this location. Back in the buggies we hit the road and we headed to the north west side of Island. WOW, the water was even more clear. I compared it to my swimming pool, just beautiful. This is where the tour provided a buffet style lunch of local cuisine. Everything was so fresh and delicious. YUM. We spent about an hour an a half here at this locations, after lunch we went across the street and spent time on the beach. All in all, this was fun, but if I had an other option, I may have just rented a scooter or taken a cab to this areas and spent the day.

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