Cozumel Snorkeling Tour: Palancar, Columbia and El Cielo Reefs

Too crowded

The tour was advertised as a small group experience with no more than 12 people. There were 28 snorkelers on the boat. We made 2 stops on the way out to the reef to fit more on. There were not enough fins for everyone and the snorkel I had had nothing left to bite on to keep it on your mouth and it leaked. It was less annoying to go without the snorkel. They also wouldn’t let us apply reef friendly sunscreen. The water was warm and clear and the salsa and pico were very good. The guides were friendly and did their best to work with so many people who were unhappy about the false advertising. I would choose a different tour if I were to go back.

via Tripadvisor

Bring you own fins if you want them.

It was a fun trip and the crew was great. The only thing to note is that they do not provide fins. I brought fins on the trip but didn't bring them for this excursion as equipment was provided, but fins were not so that was a little disappointing

Response from the operator: Dear customer, Thank you for your review We’re glad to hear you had a fun trip and enjoyed our crew. We’re sorry for the confusion regarding the fins. Fins are available on the boat, and we regret if this was not clearly communicated to you during the excursion. We truly appreciate your feedback and will work on making the equipment information clearer for our guests. We hope to welcome you back to Cozumel for another great experience. We remain at your service, The Cozumel Tours team

via Viator

Awesome Trip.

Our guide was fantastic! He showed us so many sea creatures in the reefs that we would have missed. He also shepherded the fish around the reefs so we can see them all. Well planned trip to 4 different locations. Water clarity was superb. Fish was abundant. I would do it again.

Response from the operator: Dear customer, Thank you for your review! We’re so happy to hear that your guide helped you discover marine life and that you enjoyed the different snorkeling locations. It’s wonderful to know you appreciated the clear water and abundance of fish. We would love to welcome you back to Cozumel for another unforgettable day! We remain at your service, The Cozumel Tours team

via Viator

Great snorkeling day for family fun

Our family had the best day! Our guide Memo and his captain were funny, informative and super helpful. My kids are still talking about swimming with sharks! Make sure you follow directions and have cash at the desk like it says when booking. Wear your bathing suit because there’s really no place to change. It’s a long and incredibly fun day. Highly recommend bringing a phone pouch so you can take pictures. The crew was so helpful getting our kids in and out of the boat at each snorkeling spot to make sure everyone had an amazing time.

Response from the operator: Dear customer, Thank you for your review! We’re delighted that your family had such a great day with Memo and our captain. It’s especially nice to hear that your kids are still talking about swimming with the sharks! This is our main goal, providing excellent experiences! We truly appreciate your kind words about the crew and their assistance with your children throughout the excursion. We thank you for the helpful tips as well, and we hope to see your family again in Cozumel! We remain at your service, The Cozumel Tours team

via Tripadvisor

Terrible

The guide didn't provide the right life jacket for not good swimmers. Instead of doing his job he was busy cleaning his boat so crazy I have never witnessed that in my life. Then at the end it's inappropriate to pass around the tip jar because no everyone knows who tip and you didn't so not professional. I had the tip ready for him but he wasn't attentive or care so I didn't tip. Then the store is rip off.

via Tripadvisor