Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya in Playa del Carmen, Mexico
Playa del Carmen, Mexico

Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya

Outty Ranking 51 3.5 · 14 traveler reviews12 hoursFrom $20
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Outty Ranking

51/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

3.5/5

Based on 14 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya worth booking?

Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya is a 12-hour experience in Playa del Carmen, Mexico, from $20 per person. It scores 51 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.5/5 rating across 14 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
51 / 100
Rating
3.5/5 (14)
Duration
12 hours
From
$20 per person

Don't miss the opportunity to visit Chichen Itza during your Cancun vacations; the ancient capital of the Mayan Empire and learn why it has been designated one of the modern wonders of the world.

What you get

    About this experience

    Don't miss the opportunity to visit Chichen Itza during your Cancun vacations; the ancient capital of the Mayan Empire and learn why it has been designated one of the modern wonders of the world.

    What's included

    Included

    • Traditional and regional lunch buffet
    • Hotel pickup and drop-off
    • Open bar on board (soft drinks, beer, water)
    • Continental breakfast box
    • Mayan purification Ceremony
    • Professional & certified guide
    • Visit of "Pueblo Magico" of Valladolid

    Not included

    • Personal expense
    • Drinks are not included during lunch
    • Video cameras are allowed for an extra fee
    • Tips

    What you'll see and do

    1. Cancun Shuttle Travel

      No stop here

      Pass by without stopping

    2. Chichen Itza

      Discover the magic of Chichen Itza, one of the New Seven Wonders of the World! Walk in the footsteps of the ancient Maya as you explore towering pyramids, sacred temples, and intricate stone carvings. Marvel at the iconic El Castillo, a massive step-pyramid aligned with the stars, and uncover the secrets of this UNESCO World Heritage Site that blends history, astronomy, and architecture in one unforgettable journey.

      180 minutes here · Admission included

    3. Xcajum

      Dive into the breathtaking beauty of Cenote Xcajum, one of Yucatán’s most stunning natural wonders! Surrounded by lush vegetation and towering rock walls, this open cenote offers crystal-clear turquoise waters perfect for swimming, relaxing, and taking in the magic of the Mayan underworld. Whether you're leaping from the platforms or simply floating beneath the sun, Xcajum is an unforgettable escape into nature’s hidden paradise.

      60 minutes here · Admission included

    Where it starts and ends

    Hotel pickup

    Pickup is included for all travelers. Pickup begins about 90 minutes before departure.

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en, fr, es
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 15 travelers per booking
    Operated by
    WISEST TRAVEL

    Know before you go

    • Wheelchair accessible
    • Infants and small children can ride in a pram or stroller
    • Infants are required to sit on an adult’s lap
    • Not recommended for travelers with poor cardiovascular health
    • Suitable for all physical fitness levels
    • The use of video camera inside the archaeological site has an additional cost

    Photos

    Cenote X-Cajum, Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya in Playa del CarmenChichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya in Playa del Carmen, photo 3Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya in Playa del Carmen, photo 4Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya in Playa del Carmen, photo 5Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya in Playa del Carmen, photo 6Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya in Playa del Carmen, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 14 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    4 mentions

    Travelers single out the guide as the reason the experience works.

    Food and drink

    3 mentions

    The tastings and food stops are a highlight for most reviewers.

    Knowledge and storytelling

    2 mentions

    Reviewers describe the commentary as informative rather than scripted.

    Pace and timing

    2 mentions

    Several reviewers comment on how the schedule is paced.

    Traveler reviews

    14 verified traveler reviews for Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
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    Sacha_C · September 2026

    Book at your own risk....

    Book at your own risk. The driver never showed up for pick up, we waited from 6:30 am- 10 am at the pick up location. All calls and messages went unanswered. This company is deceitful and I wouldn’t recommend booking with them.

    via Viator

    TABARI_W · June 2026

    No call no show! Book at your own risk!

    Operator never arrived for pick up! No one answered the phone until 30 mintues after scheduled pick up! No one replied to our multiple emails and whatsapp messages! This was the absolutely worst experience EVER!!! I totally regret doing business with this so-called tour company.

    via Viator

    Erincasey · January 2025

    It was a great tour , my...

    It was a great tour , my only complaint would be how long it was. It was about a 14 hour tour from beginning to end .

    via Viator

    Scott_S · December 2024

    Worst Tour Experience Ever

    Pros -Cenote & Chichen Itza Are both Amazing Sites to visit. Cons -Tour Operator will rush you through every site, and is sometimes rude. Villadolid - Waste of Time Nothing Special & you only get 20 Minutes to explore and nothing really to see. Mayan Village is a Scam, Basically a Gift Shop that you visit with a Horrible Bar. Buffet is probably the worst food you will ever Taste, no flavor and Servers are rude. Better off paying for food at Chitchen Itza Do not buy Diamond Package - Bad Cheap Beer served in cups on Bus & Watered down tasteless Drinks at sites. We were Dropped off 4 Blocks from our Hotel, told there was another shuttle close buy but could not find. Had to walk with our gear. DO NOT GET THIS TOUR better off doing a VIP of Drive yourself Ive had many tours in Mexico and this was by far the worst, If I could get a refund I would. Hate doing this but we paid good money for this. They need to just skip the Town and Mayan Village, provide quality Beverages and food. Do not try to push junk souvenirs on tourists.

    Response from the operator: Dear [Reviewer’s Name], Thank you for sharing your feedback. We’re glad you enjoyed Chichén Itzá and the cenote, but we’re deeply sorry to hear other parts of the tour didn’t meet your expectations. We understand your concerns about the pacing, food quality, and other elements of the experience. Your comments are valuable and will be shared with our team to improve the itinerary, enhance the dining options, and ensure better service overall. We sincerely apologize for the inconvenience during the drop-off and appreciate your suggestion to focus on quality over quantity. Thank you again for your insights, and we hope to have the chance to provide you with a better experience in the future. Warm regards,

    via Viator

    Bryna_L · August 2024

    Not what advertised

    Were over an hour late to pick us up with no call or email. Called told a bus of one color with a particular name on it would be there in 10 minutes .... bus of another color with a different name picked us up. Was advertised as a group maximum of 15 people; there were 63 people in our group. Advertised as having an English speaking tour guide. Did not consistently get English translations.

    Response from the operator: Dear Bryna_, Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your excursion, and I apologize for the inconvenience caused by the late pickup and lack of communication. The confusion regarding the bus color and name is concerning, and I regret that this added unnecessary stress to your day. I will be addressing this with our transportation team to ensure clearer communication in the future. Regarding the group size, I apologize that it exceeded the advertised maximum. This is not the experience we strive to offer, and I will be investigating how this occurred so we can prevent it from happening again. I also regret that the English translations were not consistent throughout the tour. Providing clear and comprehensive information is a priority for us, and I’m sorry we fell short in this area. Your feedback is valuable, and we will use it to make improvements to our services. I hope we can have the opportunity to provide you with a better experience in the future. Warm regards,

    via Viator

    Good to know

    Duration
    12 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $20 to $169
    Hotel pickup
    Included for all travelers
    Booked in 30 days
    5
    Verdict
    Worth a Look

    Who runs this experience

    Operated by WISEST TRAVEL, who run 55 experiences we rank across 5 cities, with an average Outty Ranking of 50.6.

    See everything WISEST TRAVEL runs

    Why this scores 51

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)42
    Review evidence (18% weight)43
    Booking momentum (14% weight)34
    Value for money (12% weight)100
    Listing quality (10% weight)60
    Local standing (8% weight)0
    Booking flexibility (8% weight)100

    Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

    How much does Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya cost?

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    Prices start at $20 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya take?

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    Plan for about 12 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

    Is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya worth it?

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    It holds an Outty Ranking of 51 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.5/5 across 14 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

    Can I cancel or reschedule Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya?

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    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya suitable for kids and families?

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    Yes, all ages are welcome. Families should still weigh the 12-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya?

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    Around 5 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

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    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 12-hour experience runs outdoors or after sunset.

    Where does Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya start and how do I get there?

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    The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Playa del Carmen?

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    On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, From Playa del Carmen ATV Adventure with Ziplines, Cenote, VIP Chichen Itza Private Tour. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Playa del Carmen?

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    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Playa del Carmen?

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    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

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    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya?

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    Included: Traditional and regional lunch buffet; Hotel pickup and drop-off; Open bar on board (soft drinks, beer, water); Continental breakfast box; and Mayan purification Ceremony. Not included: Personal expense; Drinks are not included during lunch; Video cameras are allowed for an extra fee; and Tips. Always check the voucher for the final list before you travel.

    Does Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya include hotel pickup?

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    Yes, pickup is offered for every traveler from 740 listed pickup locations in and around Playa del Carmen. Be ready about 90 minutes before the start time. You can also enter a custom pickup address when booking.

    What languages is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya offered in?

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    It is offered in English, French and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.

    Will I get instant confirmation and a mobile ticket for Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya?

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    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya wheelchair or stroller accessible?

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    The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; and Infants are required to sit on an adult’s lap. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya if the weather is bad?

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    It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya?

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    Across 14 reviews averaging 3.5 out of 5, recurring themes include the guide, food and drink, knowledge and storytelling. Travelers single out the guide as the reason the experience works. One thing to know: Several reviewers comment on how the schedule is paced.

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