Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
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Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
3.7/5
Based on 13 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya worth booking?
Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya is a 12-hour experience in Playa del Carmen, Mexico, from $20 per person. It scores 54 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.7/5 rating across 13 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 54 / 100
- Rating
- 3.7/5 (13)
- Duration
- 12 hours
- From
- $20 per person
Don't miss the opportunity to visit Chichen Itza during your Cancun vacations; the ancient capital of the Mayan Empire and learn why it has been designated one of the modern wonders of the world.
What you get
- Traditional and regional lunch buffet
- Hotel pickup and drop-off
- Open bar on board (soft drinks, beer, water)
- Continental breakfast box
- Mayan purification Ceremony
- Professional & certified guide
About this experience
Don't miss the opportunity to visit Chichen Itza during your Cancun vacations; the ancient capital of the Mayan Empire and learn why it has been designated one of the modern wonders of the world.
What's included
Included
- Traditional and regional lunch buffet
- Hotel pickup and drop-off
- Open bar on board (soft drinks, beer, water)
- Continental breakfast box
- Mayan purification Ceremony
- Professional & certified guide
- Visit of "Pueblo Magico" of Valladolid
Not included
- Personal expense
- Drinks are not included during lunch
- Video cameras are allowed for an extra fee
- Tips
What you'll see and do
Cancun Shuttle Travel
No stop here
Pass by without stopping
Chichen Itza
Discover the magic of Chichen Itza, one of the New Seven Wonders of the World! Walk in the footsteps of the ancient Maya as you explore towering pyramids, sacred temples, and intricate stone carvings. Marvel at the iconic El Castillo, a massive step-pyramid aligned with the stars, and uncover the secrets of this UNESCO World Heritage Site that blends history, astronomy, and architecture in one unforgettable journey.
180 minutes here · Admission included
Xcajum
Dive into the breathtaking beauty of Cenote Xcajum, one of Yucatán’s most stunning natural wonders! Surrounded by lush vegetation and towering rock walls, this open cenote offers crystal-clear turquoise waters perfect for swimming, relaxing, and taking in the magic of the Mayan underworld. Whether you're leaping from the platforms or simply floating beneath the sun, Xcajum is an unforgettable escape into nature’s hidden paradise.
60 minutes here · Admission included
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 90 minutes before departure.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, fr, es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- WISEST TRAVEL
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Infants are required to sit on an adult’s lap
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- The use of video camera inside the archaeological site has an additional cost
Photos
What travelers are saying
Outty’s summary of the themes that recur across 13 traveler reviews. Written by us, not quoted from reviewers.
The guide
4 mentionsTravelers single out the guide as the reason the experience works.
Food and drink
4 mentionsThe tastings and food stops are a highlight for most reviewers.
Knowledge and storytelling
3 mentionsReviewers describe the commentary as informative rather than scripted.
Value for money
2 mentionsTravelers feel they got more than they paid for.
Pace and timing
2 mentionsSeveral reviewers comment on how the schedule is paced.
Traveler reviews
13 verified traveler reviews for Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya. Ratings and reviews provided by Viator and Tripadvisor.
No call no show! Book at your own risk!
Operator never arrived for pick up! No one answered the phone until 30 mintues after scheduled pick up! No one replied to our multiple emails and whatsapp messages! This was the absolutely worst experience EVER!!! I totally regret doing business with this so-called tour company.
via Viator
It was a great tour , my...
It was a great tour , my only complaint would be how long it was. It was about a 14 hour tour from beginning to end .
via Viator
Worst Tour Experience Ever
Pros -Cenote & Chichen Itza Are both Amazing Sites to visit. Cons -Tour Operator will rush you through every site, and is sometimes rude. Villadolid - Waste of Time Nothing Special & you only get 20 Minutes to explore and nothing really to see. Mayan Village is a Scam, Basically a Gift Shop that you visit with a Horrible Bar. Buffet is probably the worst food you will ever Taste, no flavor and Servers are rude. Better off paying for food at Chitchen Itza Do not buy Diamond Package - Bad Cheap Beer served in cups on Bus & Watered down tasteless Drinks at sites. We were Dropped off 4 Blocks from our Hotel, told there was another shuttle close buy but could not find. Had to walk with our gear. DO NOT GET THIS TOUR better off doing a VIP of Drive yourself Ive had many tours in Mexico and this was by far the worst, If I could get a refund I would. Hate doing this but we paid good money for this. They need to just skip the Town and Mayan Village, provide quality Beverages and food. Do not try to push junk souvenirs on tourists.
Response from the operator: Dear [Reviewer’s Name], Thank you for sharing your feedback. We’re glad you enjoyed Chichén Itzá and the cenote, but we’re deeply sorry to hear other parts of the tour didn’t meet your expectations. We understand your concerns about the pacing, food quality, and other elements of the experience. Your comments are valuable and will be shared with our team to improve the itinerary, enhance the dining options, and ensure better service overall. We sincerely apologize for the inconvenience during the drop-off and appreciate your suggestion to focus on quality over quantity. Thank you again for your insights, and we hope to have the chance to provide you with a better experience in the future. Warm regards,
via Viator
Not what advertised
Were over an hour late to pick us up with no call or email. Called told a bus of one color with a particular name on it would be there in 10 minutes .... bus of another color with a different name picked us up. Was advertised as a group maximum of 15 people; there were 63 people in our group. Advertised as having an English speaking tour guide. Did not consistently get English translations.
Response from the operator: Dear Bryna_, Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you encountered during your excursion, and I apologize for the inconvenience caused by the late pickup and lack of communication. The confusion regarding the bus color and name is concerning, and I regret that this added unnecessary stress to your day. I will be addressing this with our transportation team to ensure clearer communication in the future. Regarding the group size, I apologize that it exceeded the advertised maximum. This is not the experience we strive to offer, and I will be investigating how this occurred so we can prevent it from happening again. I also regret that the English translations were not consistent throughout the tour. Providing clear and comprehensive information is a priority for us, and I’m sorry we fell short in this area. Your feedback is valuable, and we will use it to make improvements to our services. I hope we can have the opportunity to provide you with a better experience in the future. Warm regards,
via Viator
Good, but could be better
A long but rewarding day. We were collected from our hotel early and after collecting other passengers along the way; we headed to the Myan village & cenote. After introduction and blessing from the shamen we had time to change, shower and swim in the cenote before lunch. The cenote was so beautiful. Life jackets are mandatory & an additional cost. We also chose to hire a locker. The buffet lunch was varied and tasty. Back on the coach we then had a very brief stop in Valladolid (20 mins). Valladolid is exactly how I imagined a "typical" old town Mexico would be. We then arrived at Chichen Itza. It was very busy and a little chaotic in the ticket hall. After a little delay we entered the park and headed towards the ruins. The guide gave us information in both Spanish and English. Although informative it was a little hard to take it in and took twice as long due to having to go through both languages. This meant we had very little free time in Chichen Itza and felt rushed. Chichen Itza is meant to be the highlight of the trip so more time should be allotted to really absorb the site. We had a good day but if we were to go again we would search out a smaller group and possibly an English only guide.
via Tripadvisor
Good to know
- Duration
- 12 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $20 to $169
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 5
- Verdict
- Worth a Look
Why this scores 54
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya cost?
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Prices start at $20 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya take?
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Plan for about 12 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya worth it?
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It holds an Outty Ranking of 54 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.7/5 across 13 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 12-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya?
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Around 5 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 12-hour experience runs outdoors or after sunset.
Where does Chichen Itza the Mayan Wonder Tour from Cancun and Riviera Maya start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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