
Chichen Itza Regular National Cancun & Playa del Carmen
Traveler rating
4.9/5
Based on 45 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Chichen Itza Regular National Cancun & Playa del Carmen worth booking?
Chichen Itza Regular National Cancun & Playa del Carmen is a 12-hour experience in Punta Sam, Mexico, from $129 per person. It scores 73 out of 100 on the Outty Ranking, which we label “Strongly Recommended”, based on a 4.9/5 rating across 45 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 73 / 100
- Rating
- 4.9/5 (45)
- Duration
- 12 hours
- From
- $129 per person
The quality of our service is backed by our 30 years of experience. Our guides are certified and with extensive knowledge and within the archaeological zone are groups of 25 people per guide. Our restaurant has regional and international food options, children and options for vegetarians and if you wish you can swim in the pool. We are recommended by the same visitors and our 2019 Certificate of Excellence from Trip Advisor supports us as one of the best.
What you get
About this experience
The quality of our service is backed by our 30 years of experience. Our guides are certified and with extensive knowledge and within the archaeological zone are groups of 25 people per guide. Our restaurant has regional and international food options, children and options for vegetarians and if you wish you can swim in the pool. We are recommended by the same visitors and our 2019 Certificate of Excellence from Trip Advisor supports us as one of the best.
What's included
Included
- In the cenote includes lockers and life jackets
- Entrances to the archaeological zone with INE in force.
- Lunch
- In-vehicle air conditioning
- Pick up at the main hotels in Cancun and Riviera Maya
Not included
- Carbonated beverages
- Alcoholic beverages
- Tip not included
- If you do not present your INE, you will have to pay $500.00 pesos per passenger.
What you'll see and do
Chichen Itza
Meet the history of this majestic place for two and a half hours together with our specialized guides who will transport you in the past. Do not forget to take traditional photography at the Kukulkan temple!
120 minutes here · Admission included
After the Chichen Itza tour and lunch, we will go to the Selva Maya cenote, here we will have the opportunity to swim in the fresh waters and enjoy its artificial waterfall.
60 minutes here · Admission included
Finishing the tour in Chichen Itza, we went to the restaurant where the food is buffet style with a regional and international food bar. The atmosphere is familiar, enjoy regional food and then rest in the area of traditional hammocks or if the children prefer to cool off in the pool.
60 minutes here · Admission included
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 5 minutes before departure.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- es
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 30 travelers per booking
- Operated by
- CANCUN PASSION
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- Minors must be accompanied by an adult.
- If you are a vegetarian, please inform our staff so they can provide you with a meal option.
- The wheelchairs in the cenote is very complicated since they have to go down several steps.
- In case of being allergic to a food please inform at the time of booking or inform at the time of boarding the unit.
Photos




What travelers are saying
Outty’s summary of the themes that recur across 45 traveler reviews. Written by us, not quoted from reviewers.
Knowledge and storytelling
8 mentionsReviewers describe the commentary as informative rather than scripted.
The guide
7 mentionsTravelers single out the guide as the reason the experience works.
Value for money
2 mentionsTravelers feel they got more than they paid for.
Food and drink
2 mentionsThe tastings and food stops are a highlight for most reviewers.
Traveler reviews
45 verified traveler reviews for Chichen Itza Regular National Cancun & Playa del Carmen. Ratings and reviews provided by Viator and Tripadvisor.
Amazing!!
Beto our guide was amazing! He did a fantastic job! Very knowledgeable
via Tripadvisor
Full day bus tour including Chichen Itsa and cenote wild swim
What an amazing day, We were picked up from the hotel and dropped to a big air conditioned bus that we would be on and off all day. First stop was a little shop and bathroom break, Next was chichen itsa, our guid was Beto He was very informative and funny which made it very easy to pay attention. Next stop was an authentic Mayan buffet Were you have sample delicious foods. Next stop was the cenote were we swam and had photos, there was a beautiful waterfall. Last stop was a lovely little square where we can free time to see the church, but some snacks and look at the market stalls. Between each stop we had Josué, luis and Beto give us lots of information and facts and they brought us round water soft drinks and beers! 10/10 well worth the money! I want to do it all again!
via Tripadvisor
Cancun
We had such a great experience with Beto as our tour guide at Chichén Itzá! He was very knowledgeable, friendly, and made the whole experience really interesting. He explained the history and details in a way that was easy to understand and kept us engaged throughout the tour. You could really tell that he enjoys what he does and is passionate about sharing the history and culture. We highly recommend Beto if you’re visiting Chichén Itzá! He definitely made our experience even more memorable.
via Tripadvisor
Chichen Itza Tour
Carlos and his team were amazing! Carlos is extremely knowledgeable about Mayan history, and his upbeat and positive personality made the entire experience so much fun. Everything was very well organized and went exactly according to plan, and the service was outstanding from start to finish. He was always happy to answer questions, and you can truly tell how passionate he is about his work. He’s also fluent in multiple languages, including French, which is a huge plus for anyone who may need translation or assistance communicating. The entire team was hardworking, friendly, and professional. I had such a great experience and would absolutely book with Carlos and his team again if I ever come back!
via Tripadvisor
Such an amazing tour and guides !!!!
Mike Carlos and noe were great!!!! We were on bus 1343 ! They were very informative! It was a fun tour and the guides were amazing!! They had us laughing ! They work very hard !!! I would definitely go back !!!! I would definitely recommend to any one!!!
via Tripadvisor
Good to know
- Duration
- 12 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 16
- Verdict
- Strongly Recommended
Why this scores 73
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Chichen Itza Regular National Cancun & Playa del Carmen: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Punta Sam.
How much does Chichen Itza Regular National Cancun & Playa del Carmen cost?
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Prices start at $129 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Punta Sam usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Chichen Itza Regular National Cancun & Playa del Carmen take?
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Plan for about 12 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Punta Sam is not rushed.
Is Chichen Itza Regular National Cancun & Playa del Carmen worth it?
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It holds an Outty Ranking of 73 out of 100, which we label "Strongly Recommended". That score blends traveler sentiment (4.9/5 across 45 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Punta Sam, and how flexible the cancellation terms are.
Can I cancel or reschedule Chichen Itza Regular National Cancun & Playa del Carmen?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Chichen Itza Regular National Cancun & Playa del Carmen suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 12-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Chichen Itza Regular National Cancun & Playa del Carmen?
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Around 16 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Punta Sam can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Punta Sam and add a light layer if any part of the 12-hour experience runs outdoors or after sunset.
Where does Chichen Itza Regular National Cancun & Playa del Carmen start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Punta Sam within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Punta Sam?
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On Outty we rank every Punta Sam experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Discover Mayan Magic: Chichén Itzá, Cenote, and Valladolid, Magical Cenote and Paradise Lagoon Snorkeling Adventure, Family Snorkeling Cancun with transportation. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Punta Sam?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Punta Sam?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Chichen Itza Regular National Cancun & Playa del Carmen?
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Included: In the cenote includes lockers and life jackets; Entrances to the archaeological zone with INE in force; Lunch; In-vehicle air conditioning; and Pick up at the main hotels in Cancun and Riviera Maya. Not included: Carbonated beverages; Alcoholic beverages; Tip not included; and If you do not present your INE, you will have to pay $500.00 pesos per passenger. Always check the voucher for the final list before you travel.
Does Chichen Itza Regular National Cancun & Playa del Carmen include hotel pickup?
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Yes, pickup is offered for every traveler from 129 listed pickup locations in and around Punta Sam. Be ready about 5 minutes before the start time.
What languages is Chichen Itza Regular National Cancun & Playa del Carmen offered in?
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It runs in Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for Chichen Itza Regular National Cancun & Playa del Carmen?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Chichen Itza Regular National Cancun & Playa del Carmen wheelchair or stroller accessible?
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The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; Infants are required to sit on an adult’s lap; and The wheelchairs in the cenote is very complicated since they have to go down several steps. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Chichen Itza Regular National Cancun & Playa del Carmen if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in Punta Sam. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about Chichen Itza Regular National Cancun & Playa del Carmen?
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Across 45 reviews averaging 4.9 out of 5, recurring themes include knowledge and storytelling, the guide, value for money. Reviewers describe the commentary as informative rather than scripted.
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