Chichen Itza in Playa del Carmen, Mexico
Playa del Carmen, Mexico

Chichen Itza

Outty Ranking 49 4.2 · 9 traveler reviews10 hoursFrom $764
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Outty Ranking

49/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

4.2/5

Based on 9 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Chichen Itza worth booking?

Chichen Itza is a 10-hour experience in Playa del Carmen, Mexico, from $764 per person. It scores 49 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 4.2/5 rating across 9 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
49 / 100
Rating
4.2/5 (9)
Duration
10 hours
From
$764 per person

Experience the majesty of Chichen Itza, a world heritage site! Travel by bus from your hotel to one of the seven wonders of the modern world Chichen Itza. Take a guided tour of its imposing Mayan vestiges, famous for the mathematical precision with which they were built. The tour includes a visit to the colonial city of Valladolid where you will find a Cathedral built in 1545, the entrance to the Xcajum Cenote or Mayan Forest (if they choose the classic option: 1 cenote) or Cenote Hubiku and Ik Kil (if they choose 2), where you can purify yourself and renew your energies. Treat yourself to exquisite Yucatec buffet food in a beautiful restaurant with typical dances.

What you get

    About this experience

    Experience the majesty of Chichen Itza, a world heritage site! Travel by bus from your hotel to one of the seven wonders of the modern world Chichen Itza. Take a guided tour of its imposing Mayan vestiges, famous for the mathematical precision with which they were built. The tour includes a visit to the colonial city of Valladolid where you will find a Cathedral built in 1545, the entrance to the Xcajum Cenote or Mayan Forest (if they choose the classic option: 1 cenote) or Cenote Hubiku and Ik Kil (if they choose 2), where you can purify yourself and renew your energies. Treat yourself to exquisite Yucatec buffet food in a beautiful restaurant with typical dances.

    What's included

    Included

    • Tickets and admissions
    • Lunch
    • In-vehicle air conditioning

    Not included

    • Alcoholic beverages
    • Carbonated beverages
    • Use of snorkeling equipment

    What you'll see and do

    1. Chichen Itza

      Our guide will give you a one-hour tour of the main points within the archaeological zone of Chichen Itza after that you will have a free time to continue touring and taking pictures, 2 hours is enough time to tour the entire archaeological zone

      120 minutes here

    2. Valladolid

      Visit the majestic city of Valladolid considered a magical town, walk through its colonial streets, visit its cathedral or just relax and enjoy this beautiful city

      60 minutes here

    3. Cenote Maya Park

      Refresh yourself in this natural wonder (cenote or cavern) in groundwater where you can swim , take pictures and dive from the heights and know the cenote Selva Maya or Xcajum

      60 minutes here · Admission included

    Where it starts and ends

    Meeting point

    Playa del Carmen

    For travelers who are in Playa del Carmen, the starting point will be at Coco Bongo on Fifth Avenue. They can also specify the hotel where they are located in case the pick up can be done there

    Hotel pickup

    Pickup is available for selected locations. Pickup begins about 30 minutes before departure.

    Ends at

    For travelers who are in Playa del Carmen, the starting point will be at Coco Bongo on Fifth Avenue. They can also specify the hotel where they are located in case the pick up can be done there

    Options you can book

    • Chichen Itza Deluxe

      Luxury option: They are provided with umbrellas, facial wipes. Visit the cenote Selva Maya (40 min for swimming). Mayan ceremony. Food and beverages: Box lunch on board the bus. Drinks on board (water, soft drinks and beer). 2 drinks at lunchtime in the restaurant. Pickup included

    • Classic Chichen Itza

      classic chichen: Swim in 1 cenote (Xcajum or Mayan Forest), 20min in Valladolid, 2hrs in Chichen Itza (1hr free and 1hr with guide). Transport. Food: 1 hour in the restaurant to enjoy buffet food (does not include drinks) Pickup included

    • Chichen Itza + 2 cenotes

      Cenote Ik kil and Hubiku: In this option travelers will have 1 hour to swim in each cenote (includes vest for each) Inclusions: Visit a Mayan village. 30min in Valladolid. 2 hours in Chichen Itza (1hr free and 1hr with guide). Round transport. Food and beverages: Box Lunch (juice, sandwich and fruit), bottle of water when entering and leaving Chichen Itza. Tequila Tasting. Buffet food. Pickup included

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en, es
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 15 travelers per booking
    Operated by
    krea travel

    Know before you go

    • Infants and small children can ride in a pram or stroller
    • Public transportation options are available nearby
    • Infants are required to sit on an adult’s lap
    • Suitable for all physical fitness levels

    Photos

    CHICHEN ITZA SNAKE EMPLUMED in Playa del CarmenVALLADOLID, Chichen Itza in Playa del CarmenChichen Itza in Playa del Carmen, photo 4Chichen Itza in Playa del Carmen, photo 5Chichen Itza in Playa del Carmen, photo 6Chichen Itza in Playa del Carmen, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 9 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    4 mentions

    Travelers single out the guide as the reason the experience works.

    Food and drink

    4 mentions

    The tastings and food stops are a highlight for most reviewers.

    Knowledge and storytelling

    3 mentions

    Reviewers describe the commentary as informative rather than scripted.

    Good for families

    2 mentions

    Reviewers traveling with kids report it landed well with their group.

    Traveler reviews

    9 verified traveler reviews for Chichen Itza. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    6
    4 star
    1
    3 star
    1
    2 star
    0
    1 star
    1
    Sort
    LUDIMILA_D · February 2026

    Regular

    We bought one ride and got another one. There are unnecessary stops in craft shops. The lunch that is included is very bad. The time of visit to Chichen Itzá is bad, around 1 p.m., with the sun very strong. The time of visit to the cenote was for the end of the day, when it should have been done at the hottest time of the day. Anyway, poorly structured.

    Response from the operator: Olá, agradecemos seu feedback, que nos ajudará a aprimorar nossos serviços. Em relação ao passeio, você recebeu exatamente o que reservou, pois as opções e detalhes do passeio indicam claramente o que cada opção de reserva inclui. Portanto, não houve itens extras ou faltantes. Além disso, certamente encaminharemos seus comentários ao departamento responsável para garantir que o serviço atenda às suas expectativas.

    via Viator (translated)

    deisynataliag2024 · June 2025

    A great experience

    They're wonderful. Accomplished with schedule, very objective guide., comfortable.. organized., rich food., beautiful places

    Response from the operator: Gracias por dejarnos tu comentario, nos alegra saber que se cumplieron tus expectativas y esperamos poder seguirte brindando más opciones en tus vacaciones.

    via Tripadvisor (translated)

    averzegnassi · January 2025

    Got to know, super interesting!

    Place and incredible stories, better thing hire the guide in groups that the stories and particularities are incredible, if it is by car, not of attention to the first guys who sell things at the entrance, because inside has other sellers much cheaper.

    Response from the operator: Thank you for sharing your experience with us. We are happy to know that your day was full of good moments. We hope to be present in your future reservations. Have a nice day!

    via Tripadvisor (translated)

    Saiyedali_M · May 2021

    Worst tour ever

    Worst tour ever , do not waste your time ,money & energy for this tour. Require more than 13-14 hours of long day with traveling and it’s not worth at all. Not recommend to anyone.

    Response from the operator: Hello, in reference to your comment we would be interested to know what part you had the problem in, this in order to improve services, since we are interested in optimizing it, thank you.

    via Viator

    belenruizb · April 2021

    Cultural

    I always book with this agency because they are very honest and have good prices. The tour to Chichen has been very interesting and it was good experience and very rich food.

    Response from the operator: Gracias por ser nuestra clienta frecuente, siempre estamos satisfechos de poder brindar un buen servicio.

    via Tripadvisor (translated)

    Good to know

    Duration
    10 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $764 to $2,380
    Hotel pickup
    Available for selected locations
    Booked in 30 days
    3
    Verdict
    Worth a Look

    Who runs this experience

    Operated by krea travel, who run 22 experiences we rank across 3 cities, with an average Outty Ranking of 50.5.

    See everything krea travel runs

    Why this scores 49

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)65
    Review evidence (18% weight)35
    Booking momentum (14% weight)25
    Value for money (12% weight)3
    Listing quality (10% weight)84
    Local standing (8% weight)33
    Booking flexibility (8% weight)100

    Chichen Itza: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

    How much does Chichen Itza cost?

    +

    Prices start at $764 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Chichen Itza take?

    +

    Plan for about 10 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

    Is Chichen Itza worth it?

    +

    It holds an Outty Ranking of 49 out of 100, which we label "Worth a Look". That score blends traveler sentiment (4.2/5 across 9 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

    Can I cancel or reschedule Chichen Itza?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Chichen Itza suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 10-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Chichen Itza?

    +

    Around 3 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 10-hour experience runs outdoors or after sunset.

    Where does Chichen Itza start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Playa del Carmen?

    +

    On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, Chichén Itzá, Cenote and Valladolid with Lunch and transportation, From Playa del Carmen ATV Adventure with Ziplines, Cenote. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Playa del Carmen?

    +

    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Playa del Carmen?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in Chichen Itza?

    +

    Included: Tickets and admissions; Lunch; and In-vehicle air conditioning. Not included: Alcoholic beverages; Carbonated beverages; and Use of snorkeling equipment. Always check the voucher for the final list before you travel.

    Does Chichen Itza include hotel pickup?

    +

    Yes, pickup is offered, or you can meet at the start point instead from 150 listed pickup locations in and around Playa del Carmen. Be ready about 30 minutes before the start time.

    What languages is Chichen Itza offered in?

    +

    It is offered in English and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.

    Will I get instant confirmation and a mobile ticket for Chichen Itza?

    +

    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is Chichen Itza wheelchair or stroller accessible?

    +

    The operator notes: Infants and small children can ride in a pram or stroller; and Infants are required to sit on an adult’s lap. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to Chichen Itza if the weather is bad?

    +

    It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about Chichen Itza?

    +

    Across 9 reviews averaging 4.2 out of 5, recurring themes include the guide, food and drink, knowledge and storytelling. Travelers single out the guide as the reason the experience works.

    What booking options are available for Chichen Itza?

    +

    There are 3 options to choose from, including Chichen Itza Deluxe, Classic Chichen Itza, Chichen Itza + 2 cenotes. Prices and start times differ by option, so compare them on the booking screen.

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