Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya
Playa del Carmen, Mexico

Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya

Outty Ranking 61 4.1 · 140 traveler reviews1.2 hoursFrom $27
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Outty Ranking

61/100

Solid Choice. Our proprietary evaluation. How we score

Traveler rating

4.1/5

Based on 140 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya worth booking?

Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya is a 1.2-hour experience in Playa del Carmen, Mexico, from $27 per person. It scores 61 out of 100 on the Outty Ranking, which we label “Solid Choice”, based on a 4.1/5 rating across 140 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
61 / 100
Rating
4.1/5 (140)
Duration
1.2 hours
From
$27 per person

With this convenient and affordable service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our comfortable shuttle will take you from the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Affordable pricing at all our service areas - Continuous departures - Hassle-free shuttle transportation - Comfortable and air-conditioned vehicles

What you get

    About this experience

    With this convenient and affordable service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our comfortable shuttle will take you from the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Affordable pricing at all our service areas - Continuous departures - Hassle-free shuttle transportation - Comfortable and air-conditioned vehicles

    What's included

    Included

    • Air-conditioned vehicle
    • One-Way or Roundtrip Shuttle Service
    • All Fees and Taxes

    Not included

    • Excess luggage charges (where applicable US$10 per oversized bag)
    • Gratuities

    Where it starts and ends

    Hotel pickup

    Pickup is included for all travelers. Pickup begins about 45 minutes before departure.

    Ends at

    Hotels in Puerto Morelos

    Ends at

    Cancun International Airport

    Ends at

    Hotels in Riviera Maya. Akumal & Puerto Aventuras areas

    Ends at

    Hotels in Playa del Carmen

    Options you can book

    • Riviera Maya - One Way

      One-Way: Hotels to Airport OR Airport to Hotels Coverage: Select this option if your hotel is located in Playa del Carmen area Pickup included

    • Playa del Carmen - One Way

      One-Way: Hotels to Airport OR Airport to Hotels Coverage: Select this option if your hotel is located in Playa del Carmen area Pickup included

    • Riviera Maya - Roundtrip

      Roundtrip: Hotels to Airport AND Airport to Hotels Coverage: Select this option if your hotel is located in Puerto Aventuras or Akumal areas Pickup included

    • Puerto Morelos - One Way

      One-Way: Hotels to Airport OR Airport to Hotels Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included

    • Playa del Carmen - Roundtrip

      Roundtrip: Hotels to Airport AND Airport to Hotels Coverage: Select this option if your hotel is located in Playa del Carmen area Pickup included

    • Puerto Morelos - Roundtrip

      Roundtrip: Hotels to Airport AND Airport to Hotels Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 8 travelers per booking
    Operated by
    Cancun Travel Experience

    Know before you go

    • Infants and small children can ride in a pram or stroller
    • Public transportation options are available nearby
    • Infants are required to sit on an adult’s lap
    • Suitable for all physical fitness levels
    • Partial cancellations/refunds are not available for roundtrip transportation services.
    • For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
    • Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
    • Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
    • Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
    • Transfer services are not exchangable for any other services/routes.

    Photos

    Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya, photo 2Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya, photo 3Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya, photo 4Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya, photo 5

    What travelers are saying

    Outty’s summary of the themes that recur across 139 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    8 mentions

    Travelers single out the guide as the reason the experience works.

    Organization

    2 mentions

    Pickup, timing, and logistics are described as running smoothly.

    Traveler reviews

    139 verified traveler reviews for Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    106
    4 star
    3
    3 star
    0
    2 star
    2
    1 star
    28
    Sort
    Tina_R · October 2026

    They were amazing! We...

    They were amazing! We waiting for us and left as soon as we were ready. Clean van and polite driver! Even had cold water for us!

    via Viator

    anthonyu111 · September 2026

    Great service!

    Awesome driver, great setvice, thx Jimmy!

    via Tripadvisor

    Jenny_A · September 2026

    I loved it :-)

    I used the round-trip service; the punctuality, the overall service, and the communication were excellent. I truly recommend it 100%. Thanks to Felipe, who handled the pickup from the hotel to the airport, and to Mickael Miranda, who was my driver from the airport to the hotel. I recommend this service 100%.

    via Viator

    Mikayla_A · September 2026

    Anniversary

    Wonderful experience safe and reliable! It was easy to book online and not worry about transportationThank you

    via Viator

    Ian_J · September 2026

    Smooth Process

    The process was really smooth and great communication. Our driver was awesome and gave us a lot of info and recommendations of activities to do during our travel.

    via Viator

    Good to know

    Duration
    1.2 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $27 to $276
    Hotel pickup
    Included for all travelers
    Booked in 30 days
    49
    Verdict
    Solid Choice

    Who runs this experience

    Operated by Cancun Travel Experience, who run 31 experiences we rank across 3 cities, with an average Outty Ranking of 49.7.

    See everything Cancun Travel Experience runs

    Why this scores 61

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)41
    Review evidence (18% weight)77
    Booking momentum (14% weight)73
    Value for money (12% weight)75
    Listing quality (10% weight)72
    Local standing (8% weight)0
    Booking flexibility (8% weight)100

    Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for Playa del Carmen.

    How much does Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya cost?

    +

    Prices start at $27 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya take?

    +

    Plan for about 1.2 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.

    Is Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya worth it?

    +

    It holds an Outty Ranking of 61 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.1/5 across 140 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.

    Can I cancel or reschedule Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 1.2-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?

    +

    Around 49 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 1.2-hour experience runs outdoors or after sunset.

    Where does Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in Playa del Carmen?

    +

    On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Ride to a life changing cenotes tour, Chichén Itzá, Cenote and Valladolid with Lunch and transportation, From Playa del Carmen ATV Adventure with Ziplines, Cenote. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit Playa del Carmen?

    +

    Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in Playa del Carmen?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?

    +

    Included: Air-conditioned vehicle; One-Way or Roundtrip Shuttle Service; and All Fees and Taxes. Not included: Excess luggage charges (where applicable US$10 per oversized bag); and Gratuities. Always check the voucher for the final list before you travel.

    Does Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya include hotel pickup?

    +

    Yes, pickup is offered for every traveler from 540 listed pickup locations in and around Playa del Carmen. Be ready about 45 minutes before the start time.

    Will I get instant confirmation and a mobile ticket for Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?

    +

    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya wheelchair or stroller accessible?

    +

    The operator notes: Infants and small children can ride in a pram or stroller; and Infants are required to sit on an adult’s lap. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya if the weather is bad?

    +

    It generally runs rain or shine, so dress for the forecast in Playa del Carmen. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?

    +

    Across 140 reviews averaging 4.1 out of 5, recurring themes include the guide, organization. Travelers single out the guide as the reason the experience works.

    What booking options are available for Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?

    +

    There are 6 options to choose from, including Riviera Maya - One Way, Playa del Carmen - One Way, Riviera Maya - Roundtrip, Puerto Morelos - One Way. Prices and start times differ by option, so compare them on the booking screen.

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