Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
Select a highlighted day to see live departure times and the exact price for your group.
Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
4.1/5
Based on 133 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya worth booking?
Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya is a 1.2-hour experience in Playa del Carmen, Mexico, from $11 per person. It scores 64 out of 100 on the Outty Ranking, which we label “Solid Choice”, based on a 4.1/5 rating across 133 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 64 / 100
- Rating
- 4.1/5 (133)
- Duration
- 1.2 hours
- From
- $11 per person
With this convenient and affordable service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our comfortable shuttle will take you from the airport or hotel in a comfortable, air-condit
What you get
- Air-conditioned vehicle
- One-Way or Roundtrip Shuttle Service
- All Fees and Taxes
About this experience
With this convenient and affordable service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our comfortable shuttle will take you from the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Affordable pricing at all our service areas - Continuous departures - Hassle-free shuttle transportation - Comfortable and air-conditioned vehicles
What's included
Included
- Air-conditioned vehicle
- One-Way or Roundtrip Shuttle Service
- All Fees and Taxes
Not included
- Excess luggage charges (where applicable US$10 per oversized bag)
- Gratuities
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 45 minutes before departure.
Ends at
Hotels in Puerto Morelos
Ends at
Cancun International Airport
Ends at
Hotels in Riviera Maya. Akumal & Puerto Aventuras areas
Ends at
Hotels in Playa del Carmen
Options you can book
Playa del Carmen - Roundtrip
Roundtrip: Hotels to Airport AND Airport to Hotels Coverage: Select this option if your hotel is located in Playa del Carmen area Pickup included
Puerto Morelos - Roundtrip
Roundtrip: Hotels to Airport AND Airport to Hotels Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included
Puerto Morelos - One Way
One-Way: Hotels to Airport OR Airport to Hotels Coverage: Select this option if your hotel is located in Puerto Morelos area Pickup included
Riviera Maya - One Way
One-Way: Hotels to Airport OR Airport to Hotels Coverage: Select this option if your hotel is located in Playa del Carmen area Pickup included
Riviera Maya - Roundtrip
Roundtrip: Hotels to Airport AND Airport to Hotels Coverage: Select this option if your hotel is located in Puerto Aventuras or Akumal areas Pickup included
Playa del Carmen - One Way
One-Way: Hotels to Airport OR Airport to Hotels Coverage: Select this option if your hotel is located in Playa del Carmen area Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 8 travelers per booking
- Operated by
- Cancun Travel Experience
Know before you go
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Photos
What travelers are saying
Outty’s summary of the themes that recur across 134 traveler reviews. Written by us, not quoted from reviewers.
The guide
7 mentionsTravelers single out the guide as the reason the experience works.
Organization
3 mentionsPickup, timing, and logistics are described as running smoothly.
Traveler reviews
134 verified traveler reviews for Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya. Ratings and reviews provided by Viator and Tripadvisor.
Beware of poor...
Beware of poor scheduling. The ride to the hotel was ok but the ride from hotel to airport, they scheduled us as if we were coming from the airport to the hotel again, therefore, we were left stranded at hotel and had to pay another fee which was double what we originally paid. I called, text, and emailed no response until we had already made it to the airport.
Response from the operator: Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience experienced with your departure transfer. While the arrival service was completed successfully, the departure arrangements did not meet the expected standard due to an internal scheduling issue. The matter has been addressed with the appropriate operations and reservations teams to reinforce our scheduling and communication procedures and help prevent similar incidents in the future. Cancun Travel Experience Team remains committed to providing reliable transportation and professional customer service.
via Viator
Great shuttle experience...
Great shuttle experience booked through Viator. I was met at pickup by a driver holding a sign with my name on it, which made things easy to find right away. Everything was prompt and on time. The ride itself was smooth and comfortable, and the driver was attentive throughout. Would definitely book this shuttle service again.
via Viator
No one answered the phone...
No one answered the phone when called. However, they did answer through the WhatsApp with the phone number. In case anyone needs to get ahold of company that was the best way to find our driver. Per the information in the booking driver can be 30 to 60 min after landing for pickup. Driver was friendly throughout the drive. Very pleasant.
via Viator
Cancun Airport transport
Used this service for the first time from airport in Cancun to the resort. Skeptical first but once I met the driver that was sent I was very pleased. I would definitely recommend this service and use it again. Showing up at the airport with no reservation is scary.
via Viator
The driver was standing...
The driver was standing out front with an easily recognizable sign. Was easy to pick out of the mob of people there. Was professional and drove us safely to our destination.
via Viator
Good to know
- Duration
- 1.2 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- 3+
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $11 to $276
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 47
- Verdict
- Solid Choice
Why this scores 64
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya cost?
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Prices start at $11 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya take?
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Plan for about 1.2 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya worth it?
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It holds an Outty Ranking of 64 out of 100, which we label "Solid Choice". That score blends traveler sentiment (4.1/5 across 133 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya suitable for kids and families?
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The operator sets a minimum age of 3. Older children generally do well here, and families should factor in the 1.2-hour running time when deciding.
How far in advance should I book Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya?
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Around 47 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 1.2-hour experience runs outdoors or after sunset.
Where does Cancun Airport Shuttle to/from Playa del Carmen or Riviera Maya start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
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On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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