Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow
Traveler rating
4.9/5
Based on 857 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow worth booking?
Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow is a 7-hour experience in Krakow, Poland, from $63 per person. It scores 90 out of 100 on the Outty Ranking, which we label “Exceptional”, based on a 4.9/5 rating across 857 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 90 / 100
- Rating
- 4.9/5 (857)
- Duration
- 7 hours
- From
- $63 per person
Choose from several convenient door-to-door pickup options, ensuring you are collected directly from your address for a smooth and comfortable start to your tour. Visit UNESCO World Heritage Site, a former German - Nazi concentration camp Auschwitz-Birkenau, where more than a million Jews and other prisoners were oppressed or killed during World War II. The flower-strewn Death Wall, national memorials, gas chambers and crematoriums, preserved ruins, the remains of hundreds of barracks, watchtowers, the railway line and ramp - all form a moving testimony to the number of those who lost their lives.
What you get
About this experience
Choose from several convenient door-to-door pickup options, ensuring you are collected directly from your address for a smooth and comfortable start to your tour. Visit UNESCO World Heritage Site, a former German - Nazi concentration camp Auschwitz-Birkenau, where more than a million Jews and other prisoners were oppressed or killed during World War II. The flower-strewn Death Wall, national memorials, gas chambers and crematoriums, preserved ruins, the remains of hundreds of barracks, watchtowers, the railway line and ramp - all form a moving testimony to the number of those who lost their lives.
What's included
Included
- Headsets to hear the guide clearly
- Professional assistance in case of any issue
- Round-trip transportation from and to Krakow by air-conditioned vehicle (van or mini-bus)
- Licensed, English speaking local guide (up to 15 or 30 visitors)
- Highly qualified, helpful and friendly customer service
- Entry fees (Auschwitz I & Auschwitz II Birkenau), insurance and taxes
Not included
- Food and drinks
- departure time may be changed due to schedule at the Auschwitz Museum
What you'll see and do
Krakow
Your tour begins with transportation from Krakow (hotel or address you specified). Auschwitz-Birkenau Museum is located in the town Oswiecim, about 1h15min in one way (65km). Every driver we cooperate with has all required by EU permissions for passenger transport. An English speaking and friendly leader of the group will assist you at any time you need. After arriving in Oswiecim, have a short break to grab a coffee or keep an eye on outdoor exhibitions.Then be kindly introduced to your local and professional guide who is licensed by Auschwitz-Birkenau Museum.
120 minutes here
Panstwowe Muzeum Auschwitz-Birkenau
Start your tour by walking through the gate to the first camp - Auschwitz I - originally conceived as a concentration camp, to be used as a detention centre for the many Polish citizens arrested after Germany annexed the country in 1939, with the most recognizable sign Arbeit Macht Frei (Work Makes You Free).This part usually takes 2 hours and you will be using a headset to hear your guide clearly. The group according to the Museum’s rule counts up to 30 people making the visit comfortable and accessible for every participant. Visit the original wooden buildings, fortified walls, barbed wires, gas chambers and crematoria - all of those leave a shocking impression allowing to imagine the scale of Holocaust.
120 minutes here · Admission included
Panstwowe Muzeum Auschwitz-Birkenau
After the 1st camp short break up to 15 minutes is planned. You will be taken by us to visit the second part of the tour - Birkenau (Auschwitz II), only 3 minutes away, which is the largest camp built and operated for the specific purpose of making Europe ''Judenrein'' (free of Jews). The same guide continues a poignant lecture about the camp in the village Brzezinka (Birkenau) which was constructed in 1941 on the order of Heinrich Himmler (SS commander) and could hold some 90 000 prisoners.You will be told about terrible stories of unimaginable living conditions as well as cruel selection and pseudo-scientific medical experiments made by prominent Nazi doctors including Josef Mengele. A history about soldiers of the 60th Army of the First Ukrainian Front opened the gates of Auschwitz on January 27, 1945, which meant the final liberation, ends your tour with a feeling, both this genocide should never have happened and it can not happen again.
90 minutes here · Admission included
Krakow
After completing the tour, the driver will drop you at your hotel or address in Krakow.
90 minutes here
Where it starts and ends
Meeting point
Krakow
Meeting point
Krakow
Meeting point
Krakow
Hotel pickup
Pickup is available for selected locations.
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Options you can book
ENG Tour - Estimated Dep. Time
Selected time may vary - TBC: Final departure time may change - it will be adjusted to the museum’s schedule and confirmed closer to the tour date! 30-Person English Tour: Official Museum Size Quick Meet & Go: Convenient pickup and drop-off available from most Krakow addresses Pickup included
ENG Tour - Time Guaranteed
Departure: time is guaranteed within ±30 minutes and will not change Entry time: has already been verified with the Auschwitz Museum English guide: up to 30 people, the official group size at the Museum Quick Meet & Go: Convenient pickup and drop-off available from most Krakow addresses Pickup included
ENG Tour - Limited to 15 pax
ENG Small Tour Max 15 Visitors: Half the Size of Regular Tours! (group is up to 15, not just transport) Travel: from your address in a cozy atmosphere with a van and an ENG-speaking driver This option: was well-received by 98% of our customers (best of the best 2024) Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 30 travelers per booking
- Operated by
- Hello Cracow
Know before you go
- Specialized infant seats are available
- Suitable for all physical fitness levels
- [DEPARTURE] Booked times are tentative and may change due to schedule at the Auschwitz Museum and traffic conditions.
- [DOCUMENTS] **Full names of all participants MUST be provided during booking (the same as on ID or passport, no nicknames). Passport or ID is MANDATORY for each participant and will be checked. No ID = NO ENTRY!**
- [VISIT] Guided group tour only, no individual pacing. Respectful behavior and smart casual dress required. Eating, smoking, and loud behavior are not allowed.
- [PICKUP] Some Krakow hotels are in traffic-restricted zones. Pickup will be arranged from the nearest accessible point and you will be informed in advance.
- [LUNCH] Lunch is not included. There is no time for a full meal between visits, and no food facilities on-site, so please bring a snack.
- [SECURITY] An airport-style security check is required before entering the Auschwitz-Birkenau Museum.
- [WEATHER] The tour runs in all weather. Up to 70% of the visit takes place outdoors, so please dress appropriately and bring water on warm days.
- [CHILDREN] Children must be accompanied by an adult. Infant seats are available. Due to the sensitive nature of the site, the tour is recommended for ages 13+.
- [PHOTOS] Photography is allowed except in marked areas. Flash is not permitted inside buildings.
- [RENOVATIONS] Due to roadworks in western Krakow, pickups in that area are not possible. The Straszewskiego 19 meeting point is temporarily closed. We will arrange a nearby alternative if needed.
Photos
What travelers are saying
Outty’s summary of the themes that recur across 856 traveler reviews. Written by us, not quoted from reviewers.
The guide
7 mentionsTravelers single out the guide as the reason the experience works.
Organization
3 mentionsPickup, timing, and logistics are described as running smoothly.
Knowledge and storytelling
2 mentionsReviewers describe the commentary as informative rather than scripted.
Pace and timing
2 mentionsSeveral reviewers found the schedule tight or the day long.
Traveler reviews
856 verified traveler reviews for Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow. Ratings and reviews provided by Viator and Tripadvisor.
Good experience. Transport guy disrespectful.
It was a good experience. In the other hand, the transport guy was disrespectful and he treated us like stupids because he thought we don't know English.
Response from the operator: Thank you for sharing your experience with us. We’re glad to hear that, overall, you had a good experience visiting Auschwitz-Birkenau. That said, we’re genuinely sorry to hear about your interaction with the transport driver. Feeling that someone is speaking down to you or treating you as though you don’t understand is understandably frustrating and certainly not the kind of treatment we want any guest to receive. We take this kind of feedback seriously. Regardless of language or background, every guest deserves to be treated with patience, courtesy and respect. We’ll share your comments with the team so that this can be addressed appropriately. We’re sorry that this interaction affected your impression of the day, and we appreciate you taking the time to let us know what happened. Thank you for choosing Hello Cracow and for sharing your honest feedback with us. 💛 **Hello Cracow strengths:** 🟢 Respectful treatment of every guest 🟢 Professional customer service 🟢 Friendly and helpful team 🟢 Reliable transportation 🟢 Clear communication 🟢 Commitment to improving guest experience #CustomerFeedback #Auschwitz #Birkenau #HelloCracow #VisitCracow #DiscoverCracow #SuperCracow #CracowTours #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect
via Tripadvisor
Avoid guide tour Wojciech
Tour in general was ok and interesting, the guide in the tour inside really well explained and gave us lots of information In the other hand, the guy who picked us was flirting with one of the gals in the van; all conversation was in line like trying to hook up with her; which is fine, but not in working hours, the rest of the van is not interesting in seeing him flirting. Also, he gave the option to smoke while waiting, dude, did you ever think asking if we don’t mind? Like smelling the cigar during the trip? If you can avoid this driver, please do so
Response from the operator: Thank you for sharing your feedback. We’re glad to hear that you found the Auschwitz-Birkenau tour interesting and that the guide at the Memorial provided clear and informative explanations. However, we sincerely apologize for the discomfort caused by the behaviour you described during the transfer. Our drivers are expected to remain professional throughout the journey and ensure that all guests feel comfortable and respected. We understand that personal conversations and smoking-related situations can make other passengers feel uncomfortable, particularly in a shared vehicle. We take your comments seriously and will share this feedback with our team so that the matter can be reviewed appropriately. Thank you for bringing this to our attention. We’re sorry that this part of your experience did not meet the standards of service we strive to provide. #HelloCracow #AuschwitzTour #CustomerExperience #ProfessionalService #GuidedToursKrakow
via Tripadvisor
Great tour
Loved our guide Wojetk! Had a really great experience.
Response from the operator: Thank you for sharing your feedback 💙 We’re delighted to hear that you had such a great experience during your Auschwitz-Birkenau tour. It’s wonderful to know that Wojtek made your visit so enjoyable and memorable with his guidance. With Hello Cracow, you can always expect: ✅ Knowledgeable and respectful guides ✅ Friendly and professional service ✅ Comfortable and reliable transport ✅ Well-organised tours from start to finish We truly appreciate your kind words and hope to welcome you again in Krakow! 💙 #HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #HighlyRecommended
via Tripadvisor
Excellent tour to Aushwitz
Well organised trip. Pick-up seamless. Communication with Hello Cracow was excellent. Hello Cracow quick to keep in touch and respond to any questions. Excellent tour. Skipped the queues with our guide. These are the people to book with. Excellent value for money
Response from the operator: Thank you so much for this fantastic review! It’s great to hear that everything felt easy from the very beginning — from the seamless pick-up to our quick communication whenever you had a question. We’re especially pleased that you found the tour itself excellent and that having our guide with you made the entrance process so straightforward. For a visit as important as Auschwitz-Birkenau, knowing that the practical side is taken care of can make a real difference. And thank you for mentioning the value for money. We work hard to combine reliable organization, helpful communication, and a meaningful experience at a fair price, so your words really mean a lot to our whole team. Thank you for choosing Hello Cracow and for trusting us with such an important part of your Krakow visit. We’re delighted you would recommend us and hope to welcome you back one day! 💛 **Hello Cracow strengths:** 🟢 Seamless pick-up 🟢 Excellent communication 🟢 Quick and helpful responses 🟢 Smooth tour organization 🟢 Professional guides 🟢 Great value for money #CustomerFeedback #Auschwitz #Birkenau #HelloCracow #VisitCracow #DiscoverCracow #SuperCracow #CracowTours #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #WieliczkaSaltMine #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect
via Tripadvisor
Great experienced, very well organised.
We had a fantastic experience on this trip, very well organised and is a must for a trip to Auschwitz. There is no queuing you get to go straight through the gates with your guide. I would definitely recommend this company and trip.
Response from the operator: Thank you very much for sharing your wonderful review about your Auschwitz-Birkenau experience with Hello Cracow. We’re delighted to hear that you had a fantastic experience and found the whole trip so well organized. We’re especially pleased that the arrangements made your visit straightforward and that you were able to proceed through the entrance smoothly with your guide. Auschwitz-Birkenau is a place of profound historical importance, and we’re grateful that you found the experience worthwhile and felt it was a must-do part of your visit to Krakow. Thank you for recommending Hello Cracow and for taking the time to share your experience with other travelers. We truly appreciate your support and hope to welcome you again in Krakow! 💛 **Hello Cracow strengths:** 🟢 Excellent tour organization 🟢 Smooth entrance arrangements 🟢 Professional guides 🟢 Clear communication 🟢 Reliable service 🟢 Respectful historical experiences #CustomerFeedback #Auschwitz #Birkenau #HelloCracow #VisitCracow #DiscoverCracow #SuperCracow #CracowTours #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #WieliczkaSaltMine #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect
via Tripadvisor
Good to know
- Duration
- 7 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $63 to $129
- Hotel pickup
- Available for selected locations
- Booked in 30 days
- 300
- Verdict
- Exceptional
Who runs this experience
Operated by Hello Cracow, who run 7 experiences we rank across 1 city, with an average Outty Ranking of 64.1.
See everything Hello Cracow runsWhy this scores 90
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Krakow.
How much does Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow cost?
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Prices start at $63 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Krakow usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow take?
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Plan for about 7 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Krakow is not rushed.
Is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow worth it?
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It holds an Outty Ranking of 90 out of 100, which we label "Exceptional". That score blends traveler sentiment (4.9/5 across 857 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in Krakow, and how flexible the cancellation terms are.
Can I cancel or reschedule Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 7-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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Around 300 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Krakow can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Krakow and add a light layer if any part of the 7-hour experience runs outdoors or after sunset.
Where does Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Krakow within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Krakow?
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On Outty we rank every Krakow experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Complete Cracow Bike Tour (small group of maximum 15 people!), Krakow–Zakopane: Cable Car, Chocholow Baths, Cheese & Vodka, Krakow to Auschwitz Birkenau Guided Tour with Transfer and Ticket. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Krakow?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Krakow?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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Included: Headsets to hear the guide clearly; Professional assistance in case of any issue; Round-trip transportation from and to Krakow by air-conditioned vehicle (van or mini-bus); Licensed, English speaking local guide (up to 15 or 30 visitors); and Highly qualified, helpful and friendly customer service. Not included: Food and drinks; and departure time may be changed due to schedule at the Auschwitz Museum. Always check the voucher for the final list before you travel.
Does Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow include hotel pickup?
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Yes, pickup is offered, or you can meet at the start point instead from 224 listed pickup locations in and around Krakow. You can also enter a custom pickup address when booking.
What languages is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow offered in?
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It runs in English. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow wheelchair or stroller accessible?
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The operator notes: Specialized infant seats are available; [PICKUP] Some Krakow hotels are in traffic-restricted zones. Pickup will be arranged from; and [CHILDREN] Children must be accompanied by an adult. Infant seats are available. Due to th. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow if the weather is bad?
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This experience depends on good weather. If it is canceled because of poor weather, you are offered a different date or a full refund.
What do travelers say about Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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Across 857 reviews averaging 4.9 out of 5, recurring themes include the guide, organization, knowledge and storytelling. Travelers single out the guide as the reason the experience works. One thing to know: Several reviewers found the schedule tight or the day long.
What booking options are available for Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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There are 3 options to choose from, including ENG Tour - Estimated Dep. Time, ENG Tour - Time Guaranteed, ENG Tour - Limited to 15 pax. Prices and start times differ by option, so compare them on the booking screen.
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