Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow
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September 2026
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Who is going?
Adults
Age 13 and over
Children
Age 12 and under
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Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
4.9/5
Based on 830 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow worth booking?
Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow is a 7-hour experience in Krakow, Poland, from $34 per person. It scores 90 out of 100 on the Outty Ranking, which we label “Exceptional”, based on a 4.9/5 rating across 830 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 90 / 100
- Rating
- 4.9/5 (830)
- Duration
- 7 hours
- From
- $34 per person
Choose from several convenient door-to-door pickup options, ensuring you are collected directly from your address for a smooth and comfortable start to your tour. Visit UNESCO World Heritage Site, a former German - Nazi
What you get
About this experience
Choose from several convenient door-to-door pickup options, ensuring you are collected directly from your address for a smooth and comfortable start to your tour. Visit UNESCO World Heritage Site, a former German - Nazi concentration camp Auschwitz-Birkenau, where more than a million Jews and other prisoners were oppressed or killed during World War II. The flower-strewn Death Wall, national memorials, gas chambers and crematoriums, preserved ruins, the remains of hundreds of barracks, watchtowers, the railway line and ramp - all form a moving testimony to the number of those who lost their lives.
What's included
Included
- Headsets to hear the guide clearly
- Professional assistance in case of any issue
- Round-trip transportation from and to Krakow by air-conditioned vehicle (van or mini-bus)
- Licensed, English speaking local guide (up to 15 or 30 visitors)
- Highly qualified, helpful and friendly customer service
- Entry fees (Auschwitz I & Auschwitz II Birkenau), insurance and taxes
Not included
- Food and drinks
- departure time may be changed due to schedule at the Auschwitz Museum
What you'll see and do
Krakow
Your tour begins with transportation from Krakow (hotel or address you specified). Auschwitz-Birkenau Museum is located in the town Oswiecim, about 1h15min in one way (65km). Every driver we cooperate with has all required by EU permissions for passenger transport. An English speaking and friendly leader of the group will assist you at any time you need. After arriving in Oswiecim, have a short break to grab a coffee or keep an eye on outdoor exhibitions.Then be kindly introduced to your local and professional guide who is licensed by Auschwitz-Birkenau Museum.
120 minutes here
Panstwowe Muzeum Auschwitz-Birkenau
Start your tour by walking through the gate to the first camp - Auschwitz I - originally conceived as a concentration camp, to be used as a detention centre for the many Polish citizens arrested after Germany annexed the country in 1939, with the most recognizable sign Arbeit Macht Frei (Work Makes You Free).This part usually takes 2 hours and you will be using a headset to hear your guide clearly. The group according to the Museum’s rule counts up to 30 people making the visit comfortable and accessible for every participant. Visit the original wooden buildings, fortified walls, barbed wires, gas chambers and crematoria - all of those leave a shocking impression allowing to imagine the scale of Holocaust.
120 minutes here · Admission included
Panstwowe Muzeum Auschwitz-Birkenau
After the 1st camp short break up to 15 minutes is planned. You will be taken by us to visit the second part of the tour - Birkenau (Auschwitz II), only 3 minutes away, which is the largest camp built and operated for the specific purpose of making Europe ''Judenrein'' (free of Jews). The same guide continues a poignant lecture about the camp in the village Brzezinka (Birkenau) which was constructed in 1941 on the order of Heinrich Himmler (SS commander) and could hold some 90 000 prisoners.You will be told about terrible stories of unimaginable living conditions as well as cruel selection and pseudo-scientific medical experiments made by prominent Nazi doctors including Josef Mengele. A history about soldiers of the 60th Army of the First Ukrainian Front opened the gates of Auschwitz on January 27, 1945, which meant the final liberation, ends your tour with a feeling, both this genocide should never have happened and it can not happen again.
90 minutes here · Admission included
Krakow
After completing the tour, the driver will drop you at your hotel or address in Krakow.
90 minutes here
Where it starts and ends
Meeting point
Krakow
Meeting point
Krakow
Meeting point
Krakow
Hotel pickup
Pickup is available for selected locations.
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Ends at
Returns to the starting point
Options you can book
ENG Tour - Estimated Dep. Time
Selected time may vary - TBC: Final departure time may change - it will be adjusted to the museum’s schedule and confirmed closer to the tour date! 30-Person English Tour: Official Museum Size Quick Meet & Go: Convenient pickup and drop-off available from most Krakow addresses Pickup included
ENG Tour - Time Guaranteed
Departure: time is guaranteed within ±30 minutes and will not change Entry time: has already been verified with the Auschwitz Museum English guide: up to 30 people, the official group size at the Museum Quick Meet & Go: Convenient pickup and drop-off available from most Krakow addresses Pickup included
ENG Tour - Limited to 15 pax
ENG Small Tour Max 15 Visitors: Half the Size of Regular Tours! (group is up to 15, not just transport) Travel: from your address in a cozy atmosphere with a van and an ENG-speaking driver This option: was well-received by 98% of our customers (best of the best 2024) Pickup included
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- Hello Cracow
Know before you go
- Specialized infant seats are available
- Suitable for all physical fitness levels
- [DEPARTURE] Booked times are tentative and may change due to schedule at the Auschwitz Museum and traffic conditions.
- [DOCUMENTS] **Full names of all participants MUST be provided during booking (the same as on ID or passport, no nicknames). Passport or ID is MANDATORY for each participant and will be checked. No ID = NO ENTRY!**
- [VISIT] Guided group tour only, no individual pacing. Respectful behavior and smart casual dress required. Eating, smoking, and loud behavior are not allowed.
- [PICKUP] Some Krakow hotels are in traffic-restricted zones. Pickup will be arranged from the nearest accessible point and you will be informed in advance.
- [LUNCH] Lunch is not included. There is no time for a full meal between visits, and no food facilities on-site, so please bring a snack.
- [SECURITY] An airport-style security check is required before entering the Auschwitz-Birkenau Museum.
- [WEATHER] The tour runs in all weather. Up to 70% of the visit takes place outdoors, so please dress appropriately and bring water on warm days.
- [CHILDREN] Children must be accompanied by an adult. Infant seats are available. Due to the sensitive nature of the site, the tour is recommended for ages 13+.
- [PHOTOS] Photography is allowed except in marked areas. Flash is not permitted inside buildings.
- [RENOVATIONS] Due to roadworks in western Krakow, pickups in that area are not possible. The Straszewskiego 19 meeting point is temporarily closed. We will arrange a nearby alternative if needed.
Photos
What travelers are saying
Outty’s summary of the themes that recur across 830 traveler reviews. Written by us, not quoted from reviewers.
The guide
8 mentionsTravelers single out the guide as the reason the experience works.
Knowledge and storytelling
4 mentionsReviewers describe the commentary as informative rather than scripted.
Organization
2 mentionsPickup, timing, and logistics are described as running smoothly.
Food and drink
2 mentionsThe tastings and food stops are a highlight for most reviewers.
Traveler reviews
830 verified traveler reviews for Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow. Ratings and reviews provided by Viator and Tripadvisor.
Appalling experience. Entire trip ruined.
We booked an Auschwitz-Birkenau tour through Hello Cracow months in advance. Auschwitz was the main reason we chose Krakow, and the trip was specifically planned around my daughter’s birthday. On the day, we followed the pickup instructions provided by their driver, but the taxi left after approximately one minute. We were then given the wrong address for the coach meeting point and, despite following the instructions we were given, ended up at the wrong location. After contacting Hello Cracow, we were told we could be moved onto an Auschwitz tour the following day. We relied on this and paid for the Salt Mines again so we could attend Auschwitz the next day. They subsequently admitted in writing that they had made a mistake and that there was no availability. Auschwitz was then fully booked for the rest of our stay, meaning we never got to visit. They agreed to a 100% refund, but several days later we have only received one child’s ticket refund. The two adult tickets and other child’s ticket remain outstanding. They have also refused to reimburse the second Salt Mine booking, despite acknowledging that we purchased it because of the incorrect information they provided. The manager has now stopped responding to us. Mistakes happen, but the way this was handled was unacceptable. We followed the information provided to us, were given incorrect information afterwards, incurred additional costs as a result, and ultimately lost the main experience our trip was planned around. I would not recommend.
Response from the operator: We sincerely apologise for the situation and for the experience you had with us. We are currently in direct contact with you to clarify everything and resolve the outstanding issues. The way this case was handled does not reflect the standards we set for ourselves or the level of service we aim to provide to our guests. We understand your disappointment and are doing our best to find the right solution.
via Tripadvisor
A day to remember in a memorial ground
Excellent service, great driver exceeded our expectations of a on day excursion. I would surely recommend it to everyone
Response from the operator: Thank you very much for sharing your review. We truly appreciate your kind words about your Auschwitz-Birkenau experience. We’re delighted to hear that you were pleased with the service and that our driver exceeded your expectations. We always aim to make the journey to and from the Memorial as smooth, comfortable, and well organized as possible. Auschwitz-Birkenau is a deeply moving place of remembrance, and we’re grateful that the experience became a meaningful day to remember for you. Thank you for choosing Hello Cracow and for recommending our tour to future visitors. 💛 Hello Cracow strengths: 🟢 Excellent and reliable service 🟢 Friendly and professional drivers 🟢 Smooth and well-organized excursions 🟢 Comfortable transportation 🟢 Respectful approach to places of remembrance 🟢 Focus on creating meaningful experiences #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #LearnFromHistory #WellOrganizedTour #TravelWithEase #HighlyRecommended #VisitKrakow #DiscoverPoland #MemorableExperience
via Viator
Well organised
Easy to book and very helpful and clear communication throughout. Very good value for money. Our driver and guide Michal was fantastic - very knowledgeable, very clear and did a great job at not rushing us around. A truly harrowing experience but we have always felt we had to go.
Response from the operator: Thank you very much for your wonderful review! We’re delighted to hear that your Auschwitz-Birkenau experience with Hello Cracow was well organized, informative, and meaningful. We’re especially pleased that you appreciated the clear communication from the booking process through to the end of the tour. Making sure our guests feel informed and supported is very important to us. We’re also grateful for your kind words about Michal. His knowledge, clear explanations, and respectful approach help create the right atmosphere for visiting such an important historical site. We’re happy to hear that you had enough time to take in the experience without feeling rushed. Thank you for choosing Hello Cracow for this significant journey and for sharing your experience with future travelers. 💛 Hello Cracow strengths: 🟢 Clear and helpful communication throughout the journey 🟢 Professional and knowledgeable guides 🟢 Respectful approach to Auschwitz-Birkenau visits 🟢 Comfortable hotel pick-up and organized logistics 🟢 Good value and reliable service 🟢 Meaningful experiences delivered with care #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #LearnFromHistory #WellOrganizedTour #TravelWithEase #HighlyRecommended #VisitKrakow #MemorableExperience
via Tripadvisor
Horrible service
Don't even think of hiring this company . My wife and I were abandoned by the guide, a so called Michael, who was responsible for the group at the time to enter Auschwitz. It happened on August 21st, 2026 after paying 62 euros each. The result: we missed the chance to visit the camp, our main goal on a trip from a distance of 2.300 kilómeters. Nobody gave us neither a response nor a compensation. It has only a name: A RIPOFF
Response from the operator: We are very sorry to hear about your disappointment, especially knowing how important this visit was for you and your wife. We understand how upsetting it must have been to miss the entrance to Auschwitz-Birkenau. However, we would like to clarify that during the tour it is essential that guests stay close to the group and follow the instructions of the tour leader. The guide is responsible not only for individual guests but also for the rest of the group — in this case, around 25 other participants who followed the instructions and were ready to enter. The tour leader cannot leave the group and delay the entrance to search for guests who have separated themselves, as this would affect the experience and scheduled entry for everyone else. Respecting the meeting instructions is also a matter of fairness and respect towards the other guests who are following the arrangements. We are sorry that this situation resulted in you missing the visit and we regret the disappointment it caused. Hello Cracow Team #HelloCracow #AuschwitzTour #CustomerFeedback #AuschwitzBirkenau #RespectfulTravel #TravelWithRespect #GuidedToursKrakow #VisitorExperience #TrustAndTransparency #CustomerServiceExcellence #ContinuousImprovement #EducationalTravel #HistoricalTours #KrakowTours #PolandTravel #CulturalHeritage #GuestExperience #TravelWithCare #TransparentTravel #ExploreKrakow
via Tripadvisor
Bad customer relations
Hello krakow terrible communication book whatever time you want then the day you cannot cancel they tell you pickup is like 5 in the morning. We missed the pick up because of this time and they don’t want to help you.
Response from the operator: Thank you for sharing your feedback. We’re sorry to hear that you felt disappointed with the communication and the pickup arrangements. We understand that an unexpected change in pickup time can be frustrating, especially when it affects your plans. For Auschwitz-Birkenau tours, the exact pickup time can sometimes vary depending on museum availability, entry schedules, and operational arrangements. We always send updated pickup details before the tour and recommend checking the latest WhatsApp messages, as this is where we provide the confirmed time and all important instructions. We regret that your experience did not meet your expectations and appreciate your feedback, as it helps us improve our communication and support for future guests. #HelloCracow #AuschwitzTour #CustomerExperience #GuidedToursKrakow
via Tripadvisor
Good to know
- Duration
- 7 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $34 to $99
- Hotel pickup
- Available for selected locations
- Booked in 30 days
- 291
- Verdict
- Exceptional
Why this scores 90
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Krakow.
How much does Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow cost?
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Prices start at $34 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Krakow usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow take?
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Plan for about 7 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Krakow is not rushed.
Is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow worth it?
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It holds an Outty Ranking of 90 out of 100, which we label "Exceptional". That score blends traveler sentiment (4.9/5 across 830 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in Krakow, and how flexible the cancellation terms are.
Can I cancel or reschedule Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 7-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow?
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Around 291 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Krakow can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Krakow and add a light layer if any part of the 7-hour experience runs outdoors or after sunset.
Where does Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central Krakow within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Krakow?
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On Outty we rank every Krakow experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Complete Cracow Bike Tour (small group of maximum 15 people!), Krakow–Zakopane: Cable Car, Chocholow Baths, Cheese & Vodka, Krakow: Zakopane & Hot Springs Tour with Cable Car (Hotel Pickup). The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Krakow?
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Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Krakow?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
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