All Inclusive Chichen Itza + Suytun cenote Deluxe Tour

This trip was worth money...

This trip was worth money but at a cost for comfort. The bus pick up was 40 minutes late from the adjusted time they emailed and texted me the night before. It took almost 2 hrs to fill bus with almost 50 people, not 35 as per tour info at booking. 75% of people on tour spoke Spanish so it was slightly difficult to get the guides info along the way. I wish they would leave out the Mayan shalmon and chocolate demo as it seemed touristy and hard to understand as all in Spanish. Overall great day and bang for buck but they should have Spanish and English tours on separate days and outsource hotel pick up to expedite process

Response from the operator: Hello, Thank you very much for taking the time to share your experience and detailed feedback. We are pleased to hear that you enjoyed the overall experience and felt that the tour offered good value for the money. It is always rewarding to know that our travelers leave with great memories from their day. At the same time, we sincerely appreciate your comments regarding the transportation logistics, pickup timing, group size, and bilingual guidance. Feedback like yours is extremely valuable, as it helps us identify areas where we can continue improving the experience for our international guests. We also appreciate your perspective regarding the cultural and artisan demonstrations included during the tour. While these activities are intended to showcase local traditions and regional products, we understand that every traveler has different interests and expectations, and we value your honest opinion. Your suggestions regarding separate Spanish and English departures, as well as streamlining the pickup process, are particularly helpful and will be shared with our operations team for consideration. Thank you again for your feedback, your recommendations, and for choosing World Top Tours. We are delighted to know that, despite some inconveniences, you were able to enjoy a memorable day, and we hope to welcome you again on a future adventure. Warm regards, World Top Tours Team

via Viator

Completely different itinerary

The itinerary is completely different than what’s advertised. First of all, I was picked up from my hotel in a small van and dropped off at a meeting spot. My pick up time was 6:40 and the van came 10 mins late. The chauffeur only told me to wait and some bigger bus will pick me up. At the meeting point, you need to make sure to get on the right bus because the employees barely speak English. I was in a big bus with at least 60 people (was said maximum 35 people in the description). The first destination is the cenote Suytun (you will get one hour maximum there). Along the way, I was handed a box with a sandwich wrapped in kitchen towel. Then, I was brought to the lunch place where they will make you see a Mayan ritual and spend a lot of time at a local souvenir shop. I felt it was a ripped off because I spent more time there than eating the lunch. Souvenir items were extremely expensive (1000 pesos for a pair of earrings). Then, they will make you walk in a chocolate shop where they will recommend you to buy the chocolate (450 pesos for a small bag). Finally, the lunch part is all you can eat. Food was good but you have to pay for all the drinks, even water. The employees will ask for tips. Third stop is Chichen Itza. Totally worth it. You will get 1:30h there. Fourth stop is Ik-kil cenote. I had 40 mins there. It’s barely enough time to get changed and enjoy the water. Last stop is the city of Valladolid. You get 20 mins. No time to see/walk around the city. There is not time for dinner so I had to buy food there and eat on the bus. I got back around 10pm at my hotel. The whole trip is at least 13hours. Be prepared to walk a lot and climb a lot of stairs for the cenotes. My tour guide was average. Explained a lot in Spanish but barely translated into English. I feel that a lot of time was wasted at the souvenir shop which I did not sign up for.

Response from the operator: Hello, Thank you for taking the time to share such detailed feedback about your experience. We truly appreciate hearing both the positive aspects of your tour and the areas where you felt we could do better. First and foremost, we are sorry to learn that certain parts of the experience did not meet your expectations. Our goal is always to provide memorable and enjoyable experiences, and we regret that some aspects of the day left you feeling disappointed. We appreciate your comments regarding transportation logistics, group size, timing at each location, and the amount of time dedicated to cultural and commercial stops. Feedback such as yours is extremely valuable, as it helps us better understand how travelers perceive the overall experience and allows us to review opportunities for improvement with our operational partners. We are pleased to hear that you enjoyed Chichén Itzá, the cenotes, and the quality of the food. These are some of the highlights of the tour, and we are glad they were positive parts of your day. Regarding the cultural presentations and artisan demonstrations, these activities are intended to provide travelers with additional insight into local traditions and regional products. However, we understand that not every traveler is looking for the same type of experience, and we appreciate your honest perspective regarding the time allocated to these activities. We also regret that the English-language guidance did not fully meet your expectations. We will share your comments with our operations team so they can continue working to improve communication and the experience provided to our international guests. Thank you again for your feedback and for giving us the opportunity to learn from your experience. We sincerely value your comments and wish you the very best in your future travels. Kind regards, World Top Tours Team

via Viator

Vacation

We took this tour with low expectations, but we were delighted by the nature, the way the guide provided information along the way, and the warmth of the people who welcomed us. We will return to enjoy another vacation with our friends from Top Cancun.

via Tripadvisor

Grateful for the attention

It is our first time using tripadvisor and we are very happy and satisfied with the service, a day earlier we were sent all the information of our pickup at the hotel and the next day they were on time. The person who answered us by message was very friendly and they were attentive to our approach. On the tour everyone was super friendly and the guides very cute. Thank you, it was an extraordinary vacation.

via Tripadvisor (translated)

Wonderful bug

It's a long tour worth what you pay for. I recommend you to rest well a day early to go with lots of energy. Good service.

via Tripadvisor (translated)