
Access to Xel-Há Park with Transfer
Pick your date
Highlighted days have spots open. Grey days are sold out or not running.
September 2026
Loading live availability
Who is going?
Adults
Age 13 and over
Children
Age 12 and under
Select a highlighted day to see live departure times and the exact price for your group.
Free cancellation up to 24 hours before. Same price on Viator, Outty earns a commission.
Traveler rating
3.0/5
Based on 2 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is Access to Xel-Há Park with Transfer worth booking?
Access to Xel-Há Park with Transfer is a 8-hour experience in Playa del Carmen, Mexico, from $116 per person. It scores 55 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3/5 rating across 2 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.
- Outty Ranking
- 55 / 100
- Rating
- 3/5 (2)
- Duration
- 8 hours
- From
- $116 per person
Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump 5 metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be
What you get
- Buffet
- Snack
- Transport
- Express access to Xel-Há
- Open bar serving locally branded drinks
- Ice cream for children
About this experience
Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump 5 metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled nature or walk, cycle and take the mini-train along jungle paths to admire species of flora and fauna in their natural habitat. Last but not least, there are four restaurants serving local dishes. And you can learn all about the Maya legends surrounding Xel-Há, too. It's a place of great beauty, where you and all the family can experience a wild time. You can also take advantage of up to 50% off selected Dream activities such as Zip Bikes and Ray Encounters, as well as photo packages.
What's included
Included
- Buffet
- Snack
- Transport
- Express access to Xel-Há
- Open bar serving locally branded drinks
- Ice cream for children
Not included
- Anything not mentioned in the inclusions
Where it starts and ends
Hotel pickup
Pickup is included for all travelers. Pickup begins about 30 minutes before departure.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en, es
- Ticket
- Paper
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- TUI MEXICANA SA de CV
Know before you go
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Park closes at 17:00 in winter and 18:00 in summer
- Please print your voucher to be eligible for discounted activities and packages
- Bring bathing gear, sunblock and suitable footwear
- Bring biodegradable insect repellent
- Bring money for extras or gratuities
- Some entrance fees and optional extras are payable locally
Photos






Traveler reviews
2 verified traveler reviews for Access to Xel-Há Park with Transfer. Ratings and reviews provided by Viator and Tripadvisor.
A lot of fun for me and my wife
Wife and I visited and both had a lot of fun. Included food and drinks were decent. Activities were a lot of fun. Highly recommend the adrenalina ride. Free snorkeling equipment and lazy river floaties was nice. My wife and I were very happy we did this.
Response from the operator: Dear valued Guest, Thank you for your very positive feedback. We are glad you were satisfied with our services and hope to be your choice for your future holiday destinations. Kind regards,
via Tripadvisor
Zero stars do not recommend!
This company is the absolute worst. I booked this excursion weeks in advance and they never showed up the day of. The WhatsApp number doesn't work and customer service wasn't even able to get in contact with them. To top it off, I booked this for my daughter's 16th birthday and they almost ruined her day if I didn't have a backup plan. I still haven't heard from anyone from the company to offer an excuse or apology. They should be ashamed of themselves the way they operate. Just absolutely terrible!!!
Response from the operator: Dear Valued guest, Thank you for your feedback and the time you have dedicated to write it. We are very sorry to hear about what happened and the inconveniences this has caused. Nevertheless, your comments really matter to our local team and help us to improve our services by applying the corrective actions. Kind regards, Customer Service Team
via Viator
Good to know
- Duration
- 8 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $116 to $155
- Hotel pickup
- Included for all travelers
- Booked in 30 days
- 1
- Verdict
- Worth a Look
Why this scores 55
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
Access to Xel-Há Park with Transfer: questions travelers ask
Practical detail on this experience, plus the wider planning questions for Playa del Carmen.
How much does Access to Xel-Há Park with Transfer cost?
+
Prices start at $116 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in Playa del Carmen usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does Access to Xel-Há Park with Transfer take?
+
Plan for about 8 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in Playa del Carmen is not rushed.
Is Access to Xel-Há Park with Transfer worth it?
+
It holds an Outty Ranking of 55 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3/5 across 2 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in Playa del Carmen, and how flexible the cancellation terms are.
Can I cancel or reschedule Access to Xel-Há Park with Transfer?
+
Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is Access to Xel-Há Park with Transfer suitable for kids and families?
+
Yes, all ages are welcome. Families should still weigh the 8-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book Access to Xel-Há Park with Transfer?
+
Around 1 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in Playa del Carmen can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
+
Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in Playa del Carmen and add a light layer if any part of the 8-hour experience runs outdoors or after sunset.
Where does Access to Xel-Há Park with Transfer start and how do I get there?
+
The exact meeting point and directions are on your voucher once you book, and they sit in central Playa del Carmen within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in Playa del Carmen?
+
On Outty we rank every Playa del Carmen experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include VIP Chichen Itza Private Tour, VIP Tulum Private Tour, Chichen Itza Private Tour VIP. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit Playa del Carmen?
+
Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in Playa del Carmen?
+
Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
+
Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
Ready to lock in your spot?
Pick a date, choose your group, and see the exact price for Access to Xel-Há Park with Transfer.
Pick your date






