
9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum
Traveler rating
4.8/5
Based on 7,294 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum worth booking?
9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum is a 2-hour experience in New York, United States, from $29 per person. It scores 91 out of 100 on the Outty Ranking, which we label “90+ Club”, based on a 4.8/5 rating across 7,294 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing. It sits in the Outty 90+ Club, the top tier of everything we rank.
- Outty Ranking
- 91 / 100
- Rating
- 4.8/5 (7,294)
- Duration
- 2 hours
- From
- $29 per person
In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience. Upgrade for entry to the 9/11 Museum. Pre-booking guarantees your spot, and the museum is filled with artifacts to enrich your experience. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket.
What you get
About this experience
In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience. Upgrade for entry to the 9/11 Museum. Pre-booking guarantees your spot, and the museum is filled with artifacts to enrich your experience. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket.
What's included
Included
- Skip the Line entry ticket to 9/11 Museum (if option selected)
- Tales of heroism, tragedy, and resilience to enrich your visit
- Tour of Ground Zero & key sights including outside St. Paul’s Chapel, Survivor Tree & Memorial Pools
- 9/11 Museum entry ticket & small-group guided tour with a Docent (if you choose the VIP option)
- New York City guide with a personal connection to 9/11
Not included
- Gratuities
What you'll see and do
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
15 minutes here
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
75 minutes here
The National 9/11 Memorial & Museum
Enhance your experience by visiting the 9/11 Museum. We offer two upgrade options: either a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour through the collections of media, memorabilia, and more.
60 minutes here · Admission included
Where it starts and ends
Meeting point
New York
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
Returns to the starting point
Options you can book
Walking Tour + Museum Ticket
Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a skip-the-line ticket to the 9/11 Museum. Self-Guided Museum Ticket: This option does not included a guided tour of the 9/11 Museum.
Walking Tour Only
Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial. No Museum Entry
Walking Tour + VIP Museum Tour
Duration: 2 hours 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a VIP guided tour of the 9/11 Museum.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 15 travelers per booking
- Operated by
- ExperienceFirst
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- A moderate amount of walking is involved. Please wear comfortable shoes
- Please dress appropriately and bring layers in case of cold weather
- 9/11 Museum admission is NOT included unless option is selected at time of booking
- Children 3 and under free with paid adult ticket
- We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Photos






What travelers are saying
Outty’s summary of the themes that recur across 7,265 traveler reviews. Written by us, not quoted from reviewers.
Knowledge and storytelling
5 mentionsReviewers describe the commentary as informative rather than scripted.
The guide
4 mentionsTravelers single out the guide as the reason the experience works.
Traveler reviews
7,265 verified traveler reviews for 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum. Ratings and reviews provided by Viator and Tripadvisor.
Highly Recommend
Excellent tour, our guide Nicola was informative and entertaining. Great experience. Highly recommend. Thanks for a wonderful afternoon.
via Viator
Not to be rushed
For anyone who remembers that day on 2001 it is a very worthwhile and tastefully done tour. The museum part of the tour is not to be rushed as there is so much to take in. Many hours could easily pass during your visit and the whole time in the museum should be embraced. For those who don’t remember that day in 2001 it is a tour not to be missed as they can learn an awful lot about humanity
via Viator
Walked around and saw all the history from 9/11
Great experience and learned a lot. Very impactful
via Tripadvisor
Séans great tour
Séan was incedible. Would recommend him.
via Tripadvisor
Sean is the goat
Sean was incredibly informative and passionate in the way he talked about 9/11, he was very knowledgeable and charismatic and did a great job
via Tripadvisor
Good to know
- Duration
- 2 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $29 to $129
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 2,553
- Verdict
- 90+ Club
Who runs this experience
Operated by ExperienceFirst, who run 35 experiences we rank across 4 cities, with an average Outty Ranking of 70.9 and 5 in the 90+ Club.
See everything ExperienceFirst runsWhy this scores 91
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum: questions travelers ask
Practical detail on this experience, plus the wider planning questions for New York.
How much does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum cost?
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Prices start at $29 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum take?
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Plan for about 2 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.
Is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum worth it?
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It holds an Outty Ranking of 91 out of 100, which we label "90+ Club". That score blends traveler sentiment (4.8/5 across 7,294 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in New York, and how flexible the cancellation terms are. Scoring 90 or above puts it in the Outty 90+ Club, the top tier of everything we rank.
Can I cancel or reschedule 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 2-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?
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Around 2,553 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 2-hour experience runs outdoors or after sunset.
Where does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in New York?
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New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports, Half-Day Bus Tour of NYC Top Highlights, SoHo, Little Italy, and Chinatown Walking Tour in New York. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit New York?
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September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in New York?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?
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Included: Skip the Line entry ticket to 9/11 Museum (if option selected); Tales of heroism, tragedy, and resilience to enrich your visit; Tour of Ground Zero & key sights including outside St. Paul’s Chapel, Survivor Tree & Memo; 9/11 Museum entry ticket & small-group guided tour with a Docent (if you choose the VIP op; and New York City guide with a personal connection to 9/11. Not included: Gratuities. Always check the voucher for the final list before you travel.
Where is the meeting point for 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?
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We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level. Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.
What languages is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum offered in?
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It runs in English. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum wheelchair or stroller accessible?
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The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; Transportation options are wheelchair accessible; and All areas and surfaces are wheelchair accessible. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum if the weather is bad?
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It generally runs rain or shine, so dress for the forecast in New York. Standard cancellation terms apply: free cancellation up to 24 hours before the start.
What do travelers say about 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?
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Across 7,294 reviews averaging 4.8 out of 5, recurring themes include knowledge and storytelling, the guide. Reviewers describe the commentary as informative rather than scripted.
What booking options are available for 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?
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There are 3 options to choose from, including Walking Tour + Museum Ticket, Walking Tour Only, Walking Tour + VIP Museum Tour. Prices and start times differ by option, so compare them on the booking screen.
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