9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum in New York
New York, United States

9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum

Outty Ranking 91 4.8 · 7,066 traveler reviews2 hoursFrom $2990+ Club

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September 2026

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From, per person$29
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Outty Ranking

91/100

90+ Club. Our proprietary evaluation. How we score

Traveler rating

4.8/5

Based on 7,066 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum worth booking?

9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum is a 2-hour experience in New York, United States, from $29 per person. It scores 91 out of 100 on the Outty Ranking, which we label “90+ Club, based on a 4.8/5 rating across 7,066 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing. It sits in the Outty 90+ Club, the top tier of everything we rank.

Outty Ranking
91 / 100
Rating
4.8/5 (7,066)
Duration
2 hours
From
$29 per person

In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This to

What you get

    About this experience

    In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience. Upgrade for entry to the 9/11 Museum. Pre-booking guarantees your spot, and the museum is filled with artifacts to enrich your experience. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket.

    What's included

    Included

    • Skip the Line entry ticket to 9/11 Museum (if option selected)
    • Tales of heroism, tragedy, and resilience to enrich your visit
    • Tour of Ground Zero & key sights including outside St. Paul’s Chapel, Survivor Tree & Memorial Pools
    • 9/11 Museum entry ticket & small-group guided tour with a Docent (if you choose the VIP option)
    • New York City guide with a personal connection to 9/11

    Not included

    • Gratuities

    What you'll see and do

    1. Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.

      15 minutes here

    2. Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.

      75 minutes here

    3. The National 9/11 Memorial & Museum

      Enhance your experience by visiting the 9/11 Museum. We offer two upgrade options: either a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour through the collections of media, memorabilia, and more.

      60 minutes here · Admission included

    Where it starts and ends

    Meeting point

    New York

    We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.

    Hotel pickup

    No pickup: everyone meets at the start point.

    Ends at

    Returns to the starting point

    Options you can book

    • Walking Tour Only

      Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial. No Museum Entry

    • Walking Tour + Museum Ticket

      Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a skip-the-line ticket to the 9/11 Museum. Self-Guided Museum Ticket: This option does not included a guided tour of the 9/11 Museum.

    • Walking Tour + VIP Museum Tour

      Duration: 2 hours 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a VIP guided tour of the 9/11 Museum.

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 15 travelers per booking
    Operated by
    ExperienceFirst

    Know before you go

    • Wheelchair accessible
    • Infants and small children can ride in a pram or stroller
    • Service animals allowed
    • Public transportation options are available nearby
    • Transportation options are wheelchair accessible
    • All areas and surfaces are wheelchair accessible
    • Suitable for all physical fitness levels
    • A moderate amount of walking is involved. Please wear comfortable shoes
    • Please dress appropriately and bring layers in case of cold weather
    • 9/11 Museum admission is NOT included unless option is selected at time of booking
    • Children 3 and under free with paid adult ticket
    • We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.

    Photos

    9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum in New York, photo 29/11 Memorial9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum in New York, photo 49/11 Museum9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum in New York, photo 69/11 Ground Zero & Memorial Tour with Optional 9/11 Museum in New York, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 7,064 traveler reviews. Written by us, not quoted from reviewers.

    Knowledge and storytelling

    7 mentions

    Reviewers describe the commentary as informative rather than scripted.

    The guide

    5 mentions

    Travelers single out the guide as the reason the experience works.

    Value for money

    2 mentions

    Travelers feel they got more than they paid for.

    Traveler reviews

    7,064 verified traveler reviews for 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    6,450
    4 star
    329
    3 star
    114
    2 star
    84
    1 star
    87
    Sort
    X8748BVcharlottee · August 2026

    911 Memorial, ground zero walking tour

    My husband and I were very impressed with the walking tour. Our tour guide was amazing!! Jimmy was full of information about ground zero and his personal stories he shared were very appreciated! I would highly recommend Jimmy and this tour!

    via Tripadvisor

    eak1993 · August 2026

    Great way to learn more about 9/11

    Tim Dowe was our guide and he did an amazing job. He was well informed and was able to keep us entertained, despite the somber subject. Highly recommend booking.

    via Tripadvisor

    Wander319022 · August 2026

    Fabulous

    Tim was wonderful!! Very entertaining and professional

    via Tripadvisor

    Freedom50091318604 · August 2026

    Great Tour

    Tim did a great job. Very informative!

    via Tripadvisor

    C5764MIjenniferb · August 2026

    Great tour!

    We had a great tour with Jaclyn! Great pace and super informative. Learned so much on her tour as well as the museum. It’s a must do for a first time visitor!

    via Tripadvisor

    Good to know

    Duration
    2 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $29 to $139
    Hotel pickup
    No pickup, meet at start point
    Booked in 30 days
    2,473
    Verdict
    90+ Club

    Why this scores 91

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)86
    Review evidence (18% weight)100
    Booking momentum (14% weight)100
    Value for money (12% weight)100
    Listing quality (10% weight)78
    Local standing (8% weight)69
    Booking flexibility (8% weight)100

    9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for New York.

    How much does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum cost?

    +

    Prices start at $29 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum take?

    +

    Plan for about 2 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.

    Is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum worth it?

    +

    It holds an Outty Ranking of 91 out of 100, which we label "90+ Club". That score blends traveler sentiment (4.8/5 across 7,066 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in New York, and how flexible the cancellation terms are. Scoring 90 or above puts it in the Outty 90+ Club, the top tier of everything we rank.

    Can I cancel or reschedule 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?

    +

    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum suitable for kids and families?

    +

    Yes, all ages are welcome. Families should still weigh the 2-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum?

    +

    Around 2,473 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

    +

    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 2-hour experience runs outdoors or after sunset.

    Where does 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum start and how do I get there?

    +

    The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in New York?

    +

    New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include Grand Canyon VIP Helicopter Tour, Half-Day Bus Tour of NYC Top Highlights, NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit New York?

    +

    September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in New York?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

    +

    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

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