
9/11 Memorial Tour with Optional Museum and One World Access
Traveler rating
5.0/5
Based on 1,060 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.
Quick answer
Is 9/11 Memorial Tour with Optional Museum and One World Access worth booking?
9/11 Memorial Tour with Optional Museum and One World Access is a 2-hour experience in New York, United States, from $29 per person. It scores 93 out of 100 on the Outty Ranking, which we label “90+ Club”, based on a 5/5 rating across 1,060 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing. It sits in the Outty 90+ Club, the top tier of everything we rank.
- Outty Ranking
- 93 / 100
- Rating
- 5/5 (1,060)
- Duration
- 2 hours
- From
- $29 per person
Explore Ground Zero and the 9/11 Memorial on a powerful guided tour that brings history to life. Hear firsthand stories of resilience and heroism. Walk past St. Paul’s Chapel, visit the FDNY 10 House, see the Survivor Tree, and stand by the 9/11 Memorial Pools where the Twin Towers once stood with a professional friendly local NYC tour guide. Optional access to the 9/11 Museum and One World Observatory included—explore powerful exhibits and take in breathtaking views from the top of One World Trade Center.
What you get
About this experience
Explore Ground Zero and the 9/11 Memorial on a powerful guided tour that brings history to life. Hear firsthand stories of resilience and heroism. Walk past St. Paul’s Chapel, visit the FDNY 10 House, see the Survivor Tree, and stand by the 9/11 Memorial Pools where the Twin Towers once stood with a professional friendly local NYC tour guide. Optional access to the 9/11 Museum and One World Observatory included—explore powerful exhibits and take in breathtaking views from the top of One World Trade Center.
What's included
Included
- One World Observatory Access (if option is selected)
- Stories of Heroism & Resilience
- Expert NYC Tour Guide
- 9/11 Museum Access (if option selected)
- Ground Zero & 9/11 Memorial Guided Tour
Not included
- Gratuities
- Tour Guide inside the Museum or Observatory
What you'll see and do
Your tour begins at the corner of Warren Street and Broadway, near City Hall Subway Station (R & W lines). Your guide will introduce the history of the area and set the stage for your journey through Ground Zero.
Pass by without stopping
See the historic St. Paul’s Chapel, which served as a refuge for first responders after 9/11. Your guide will explain its vital role in the aftermath and how it became a place of healing and support.
10 minutes here
Visit FDNY 10 House, home to the firefighters who were among the first to respond to the attacks. See the 9/11 Memorial Wall, honoring the fallen firefighters who sacrificed their lives.
5 minutes here
The Oculus
See the striking design of the Oculus, a transportation hub and shopping center that symbolizes rebirth of the World Trade Center. Learn how it was built to replace the destroyed PATH station and its deeper significance in the city's recovery.
10 minutes here
One World Trade Center
See and stand beneath One World Trade Center (Freedom Tower) and hear about its construction, design, and symbolism as the tallest building in the Western Hemisphere.
5 minutes here
Pay tribute at the twin reflecting pools, located in the footprints of the Twin Towers. Your guide will share the history of the memorial, its design, and the significance of the inscribed names.
15 minutes here · Admission included
See the Survivor Tree, a Callery pear tree that withstood the destruction of 9/11 and became a symbol of resilience. Your guide will explain its miraculous survival and journey back to Ground Zero.
5 minutes here
The National 9/11 Memorial & Museum
Travelers who select the Tour + Museum or Full Access options, will continue the experience with seamless access to 9/11 Museum on a self-guided tour. Explore exhibits featuring artifacts, personal stories, and multimedia presentations that offer a deeper understanding of the day’s events and its aftermath.
90 minutes here · Admission included
One World Observatory
Travelers who have chosen the Tour + One World Observatory or Full Access options, will enjoy a seamless access to the observation deck located on top of the tallest building in the Western Hemisphere.
90 minutes here · Admission included
Where it starts and ends
Meeting point
New York
Meet the Tour Guide by City Hall Subway Station. At the intersection of Broadway and Warren Street.
Hotel pickup
No pickup: everyone meets at the start point.
Ends at
Final stop for travelers who have chosen the Tour + One World Observatory or Full Access options.
Ends at
Final stop for travelers who have chosen the Tour + Museum or Full Access Options.
Options you can book
Tour Only
Memorial Tour Only: This option does NOT include entry tickets to 9/11 Museum or One World Observatory.
Tour with Museum Access
Museum Access Included: Visit the 9/11 Museum after to explore powerful exhibits and artifacts.
Full Access Tour
Tour, Museum, and One World: Enjoy seamless access to both 9/11 Museum and One World Observatory right after your guided tour of the memorial.
Tour with One World Access
One World Observatory Access: Take in panoramic views of NYC from the tallest observation deck in the Western Hemisphere.
Before you book
- Cancellation
- For a full refund, cancel at least 24 hours before the scheduled departure time.
- Languages
- en
- Ticket
- Mobile Only
- Runs on
- Every day
- Group size
- Up to 22 travelers per booking
- Operated by
- Experience NYC™
Know before you go
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
Photos






What travelers are saying
Outty’s summary of the themes that recur across 1,041 traveler reviews. Written by us, not quoted from reviewers.
Knowledge and storytelling
6 mentionsReviewers describe the commentary as informative rather than scripted.
The guide
5 mentionsTravelers single out the guide as the reason the experience works.
Traveler reviews
1,041 verified traveler reviews for 9/11 Memorial Tour with Optional Museum and One World Access. Ratings and reviews provided by Viator and Tripadvisor.
Amazing
Arun was amazing and very informative
via Tripadvisor
Outstanding and emotional
This tour offers insight into what it was like on the day itself; my tour guide-Jim Quinn experienced the day from a mile away and to hear his recounting of the day was tough to hear but made it more insightful. The tour itself was really good and the whole 9/11 experience is one I think everyone has to do to fully understand the impact it had on this city and nation as a whole. A very worthwhile tour indeed
Response from the operator: Thank you for sharing such a meaningful review. We’re glad Jim’s personal perspective helped bring the history and impact of that day into focus. We understand how emotional this experience can be, and we’re grateful you chose to explore this important part of New York’s history with us.
via Viator
Jim Q. was the man!
Jim Quinn was an excellent tour guide. He was incredible at conveying the story and weight of the history of the 9/11 memorial
Response from the operator: Thank you for sharing your experience! We’re glad Jim helped bring the history of the 9/11 Memorial to life with such care and understanding. We’ll be sure to pass along your kind words to him!
via Tripadvisor
Jim Quinn-great tour guide
The experience with Jim Quinn was exactly what I’d hoped it would be, very informative and very good guide. Great knowledge of every aspect of the tour. Would definitely recommend
Response from the operator: Thank you for your thoughtful review! We’re delighted that Jim exceeded your expectations with his knowledge and informative storytelling. We truly appreciate your recommendation and are grateful you chose to experience this important part of history with us!
via Tripadvisor
Interesting tour.
Jim Quin is a very good Guide. He explained a lot.
Response from the operator: Thank you for your kind feedback! We’re glad Jim made the tour informative and helped bring this important part of history to life. We’ll be sure to share your compliments with him. Thank you for joining us!
via Tripadvisor
Good to know
- Duration
- 2 hours
- Free cancellation
- Up to 24h before
- Minimum age to book
- All ages
- Availability
- Bookable today
- Runs on
- Every day
- Price range
- $29 to $109
- Hotel pickup
- No pickup, meet at start point
- Booked in 30 days
- 371
- Verdict
- 90+ Club
Who runs this experience
Operated by Experience NYC™, who run 16 experiences we rank across 1 city, with an average Outty Ranking of 74.4 and 3 in the 90+ Club.
See everything Experience NYC™ runsWhy this scores 93
The Outty Ranking is a weighted composite. Here is how this experience performed on each component.
9/11 Memorial Tour with Optional Museum and One World Access: questions travelers ask
Practical detail on this experience, plus the wider planning questions for New York.
How much does 9/11 Memorial Tour with Optional Museum and One World Access cost?
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Prices start at $29 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.
How long does 9/11 Memorial Tour with Optional Museum and One World Access take?
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Plan for about 2 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.
Is 9/11 Memorial Tour with Optional Museum and One World Access worth it?
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It holds an Outty Ranking of 93 out of 100, which we label "90+ Club". That score blends traveler sentiment (5/5 across 1,060 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable most popular in New York, and how flexible the cancellation terms are. Scoring 90 or above puts it in the Outty 90+ Club, the top tier of everything we rank.
Can I cancel or reschedule 9/11 Memorial Tour with Optional Museum and One World Access?
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Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.
Is 9/11 Memorial Tour with Optional Museum and One World Access suitable for kids and families?
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Yes, all ages are welcome. Families should still weigh the 2-hour running time, and strollers are easier on the earlier, quieter departures.
How far in advance should I book 9/11 Memorial Tour with Optional Museum and One World Access?
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Around 371 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.
What should I bring or wear?
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Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 2-hour experience runs outdoors or after sunset.
Where does 9/11 Memorial Tour with Optional Museum and One World Access start and how do I get there?
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The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.
What are the best things to do in New York?
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New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports, Half-Day Bus Tour of NYC Top Highlights, SoHo, Little Italy, and Chinatown Walking Tour in New York. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.
When is the best time to visit New York?
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September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.
How many days do you need in New York?
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Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.
Do I book through Outty or through the operator?
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Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.
What is included in 9/11 Memorial Tour with Optional Museum and One World Access?
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Included: One World Observatory Access (if option is selected); Stories of Heroism & Resilience; Expert NYC Tour Guide; 9/11 Museum Access (if option selected); and Ground Zero & 9/11 Memorial Guided Tour. Not included: Gratuities; and Tour Guide inside the Museum or Observatory. Always check the voucher for the final list before you travel.
Where is the meeting point for 9/11 Memorial Tour with Optional Museum and One World Access?
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Meet the Tour Guide by City Hall Subway Station. At the intersection of Broadway and Warren Street. Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.
What languages is 9/11 Memorial Tour with Optional Museum and One World Access offered in?
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It runs in English. Pick your language when choosing a date and time, as not every departure runs in every language.
Will I get instant confirmation and a mobile ticket for 9/11 Memorial Tour with Optional Museum and One World Access?
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Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.
Is 9/11 Memorial Tour with Optional Museum and One World Access wheelchair or stroller accessible?
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The operator notes: Wheelchair accessible; Infants and small children can ride in a pram or stroller; Transportation options are wheelchair accessible; and All areas and surfaces are wheelchair accessible. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.
What happens to 9/11 Memorial Tour with Optional Museum and One World Access if the weather is bad?
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This experience depends on good weather. If it is canceled because of poor weather, you are offered a different date or a full refund.
What do travelers say about 9/11 Memorial Tour with Optional Museum and One World Access?
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Across 1,060 reviews averaging 5.0 out of 5, recurring themes include knowledge and storytelling, the guide. Reviewers describe the commentary as informative rather than scripted.
What booking options are available for 9/11 Memorial Tour with Optional Museum and One World Access?
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There are 4 options to choose from, including Tour Only, Tour with Museum Access, Full Access Tour, Tour with One World Access. Prices and start times differ by option, so compare them on the booking screen.
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