9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket in New York, United States
New York, United States

9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket

Outty Ranking 52 3.7 · 23 traveler reviews1.5 hoursFrom $19
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Outty Ranking

52/100

Worth a Look. Our proprietary evaluation. How we score

Traveler rating

3.7/5

Based on 23 traveler reviews. Ratings and reviews provided by Viator and Tripadvisor.

Quick answer

Is 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket worth booking?

9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket is a 1.5-hour experience in New York, United States, from $19 per person. It scores 52 out of 100 on the Outty Ranking, which we label “Worth a Look”, based on a 3.7/5 rating across 23 reviews. Cancellation is free up to 24 hours before the start time. Same-day spots are currently showing.

Outty Ranking
52 / 100
Rating
3.7/5 (23)
Duration
1.5 hours
From
$19 per person

This Ground Zero walking tour begins Battery Park where host will take you past Wall St & the NY Stock exchange as we head towards ground zero. We will visit St Paul's Chapel, known as the “Little Chapel That Stood”know as the oldest public building still actively used in NYC. It was a miracle that this church survived all the falling debris of the World Trade Center located 1 block away. Being so close family of missing loved ones used the fence as a bulletin board to post signs looking for missing family members becoming the heart of the rescue days following the brutal attack. We will visit The Fire Department of New York Memorial wall seeing what the first responders faced & did on this day & fire station located at ground zero. Entering ground zero or the National 9/11 Memorial built in memory of the 2,753 victim of World Trade Center attack as the plane crashed into Tower 1 & 2. Upgrade to 911 National September 11 Museum. Multimedia displays, narratives and artifacts.

What you get

    About this experience

    This Ground Zero walking tour begins Battery Park where host will take you past Wall St & the NY Stock exchange as we head towards ground zero. We will visit St Paul's Chapel, known as the “Little Chapel That Stood”know as the oldest public building still actively used in NYC. It was a miracle that this church survived all the falling debris of the World Trade Center located 1 block away. Being so close family of missing loved ones used the fence as a bulletin board to post signs looking for missing family members becoming the heart of the rescue days following the brutal attack. We will visit The Fire Department of New York Memorial wall seeing what the first responders faced & did on this day & fire station located at ground zero. Entering ground zero or the National 9/11 Memorial built in memory of the 2,753 victim of World Trade Center attack as the plane crashed into Tower 1 & 2. Upgrade to 911 National September 11 Museum. Multimedia displays, narratives and artifacts.

    What's included

    Included

    • Narrated walking tour
    • Exclusive Skip the Line Access to the 911 Museum (if option Chosen)
    • Guided visit to the Ground Zero & 9/11 Memorial
    • Professional, local guide with personal connection to 9/11

    What you'll see and do

    1. St. Paul's Chapel

      St. Paul's Chapel, New York City’s oldest public building still in continuous use. Just one block away from the 9/11 attacks, it survived the falling building & debris. St. Paul’s Chapel served as makeshift rescue center. The iron fence became a bulletin board where family members posted notices of their missing loved ones.

      15 minutes here

    2. The Oculus

      The outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center. The name comes from the strip of windows, or skylights, along the spine of the roof. Oculus is the Latin word for “eye,” which, in architecture, refers to a round or eye-like opening with a view of the sky. Take a look up through the windows, and you’ll see Freedom Tower.

      15 minutes here

    3. The National 9/11 Memorial & Museum

      Enter the 911 Museum with exclusive skip the line access. Admission to the museum is only included if that option is selected.

      120 minutes here · Admission included

    Where it starts and ends

    Meeting point

    New York

    Please meet outside at 24 State Street Across the street from Battery Park. Our guide or tour concierge will be there 15 minutes before the tour. Take to 1 or 1 trains to Whitehall Station Fulton Cross the street from battery park & We will meet in front of Starbucks

    Hotel pickup

    No pickup: everyone meets at the start point.

    Ends at

    Tour ends at the 9/11 Memorial

    Options you can book

    • Memorial & 911 Museum Tkt

      National September 11 Museum: Skip the line to the National September 11 Museum. These are open ended tickets and can be used between 12pm to 3pm.

    • 9/11 Memorial & Ground Zero Tour

    Before you book

    Cancellation
    For a full refund, cancel at least 24 hours before the scheduled departure time.
    Languages
    en, es
    Ticket
    Mobile Only
    Runs on
    Every day
    Group size
    Up to 20 travelers per booking
    Operated by
    Attractions4us LLC

    Know before you go

    • Infants and small children can ride in a pram or stroller
    • Service animals allowed
    • Public transportation options are available nearby
    • Suitable for all physical fitness levels

    Photos

    9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket in New York, photo 29/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket in New York, photo 39/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket in New York, photo 49/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket in New York, photo 59/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket in New York, photo 69/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket in New York, photo 7

    What travelers are saying

    Outty’s summary of the themes that recur across 23 traveler reviews. Written by us, not quoted from reviewers.

    The guide

    8 mentions

    Travelers single out the guide as the reason the experience works.

    Knowledge and storytelling

    7 mentions

    Reviewers describe the commentary as informative rather than scripted.

    Traveler reviews

    23 verified traveler reviews for 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket. Ratings and reviews provided by Viator and Tripadvisor.

    5 star
    14
    4 star
    2
    3 star
    0
    2 star
    1
    1 star
    6
    Sort
    dorinem822 · October 2026

    Great way to pack a lot of must sees!

    A very good your tour to pack in the Statute of Liberty, Ellis Island and Ground Zero. Our guide, Gayle, was very knowledgeable, nice and pleasant. She made the tour both interesting and fun.

    via Tripadvisor

    Tanya_M · September 2026

    My husband and...

    My husband and stepdaughter loved their tour on 9/12 . First time to NYC They raved about the enthusiasm and knowledge of the guide .

    via Viator

    susan_m · August 2026

    Cesar was very...

    Cesar was very knowledgeable and a great tour guide. Lots of information about memorial I did not know!

    Response from the operator: Thank you for the wonderful review! We’re so glad you enjoyed your 9/11 Memorial & Ground Zero Tour with Cesar. His knowledge and insight really help bring the history and significance of the memorial to life. We’ll be sure to share your kind words with him. Thank you for joining us!

    via Viator

    Gregory_I · July 2026

    Big problems with the Viator service

    The experience was great after I bought a ticket to the museum after being ripped off by Viator, I paid almost 200 for tour and optional museum which i learned meant the tour guide had our museum ticket, we were ghosted by the “tour guide” as we went to the listed 24 state street start point but there was no tour guide?? Everyone Ftom the uber driver to the statute of liberty tour guide which was there was telling us that memorial is another place, we waited and waited and eventually took uber to correct place spent more money and bought tickets there, I have used Viator in Chicago, New York and was planning on using it in Tennessee and Vegas lsyervtjis month and year but not now! I will never use this service again and I’m going to see what can be done to recoup my $180 and let everyone know what happened so other unsuspecting travelers don’t get caught in this scam. Additionally, I requested a refund after it was clear there was no tour beginning at that location and they did respond with a phone number to call …. Which was unreachable, thanks but no thanks to Viator

    via Viator

    Regina_C · July 2026

    Martin was our tour...

    Martin was our tour guide. He was phenomenal. His knowledge of the history was incredible. if I could give more than 5 stars I would.

    via Viator

    Good to know

    Duration
    1.5 hours
    Free cancellation
    Up to 24h before
    Minimum age to book
    All ages
    Availability
    Bookable today
    Runs on
    Every day
    Price range
    $19 to $90
    Hotel pickup
    No pickup, meet at start point
    Booked in 30 days
    8
    Verdict
    Worth a Look

    Who runs this experience

    Operated by Attractions4us LLC, who run 145 experiences we rank across 17 cities, with an average Outty Ranking of 47.0.

    See everything Attractions4us LLC runs

    Why this scores 52

    The Outty Ranking is a weighted composite. Here is how this experience performed on each component.

    Traveler sentiment (30% weight)39
    Review evidence (18% weight)41
    Booking momentum (14% weight)32
    Value for money (12% weight)100
    Listing quality (10% weight)85
    Local standing (8% weight)0
    Booking flexibility (8% weight)100

    9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket: questions travelers ask

    Practical detail on this experience, plus the wider planning questions for New York.

    How much does 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket cost?

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    Prices start at $19 per person. The final price depends on the date, the time slot and the number of travelers, and peak weekends in New York usually price higher than midweek mornings. Live pricing and remaining availability are confirmed on the booking screen before you pay.

    How long does 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket take?

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    Plan for about 1.5 hours from start to finish, not counting travel to the meeting point. Most travelers leave another 30 minutes on either side so the rest of the day in New York is not rushed.

    Is 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket worth it?

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    It holds an Outty Ranking of 52 out of 100, which we label "Worth a Look". That score blends traveler sentiment (3.7/5 across 23 reviews), the depth of that review evidence, recent booking momentum, value for money against comparable last minute in New York, and how flexible the cancellation terms are.

    Can I cancel or reschedule 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?

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    Yes. Cancel free up to 24 hours before the start time for a full refund. Inside that window the booking is non-refundable, and no-shows are not refunded.

    Is 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket suitable for kids and families?

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    Yes, all ages are welcome. Families should still weigh the 1.5-hour running time, and strollers are easier on the earlier, quieter departures.

    How far in advance should I book 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?

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    Around 8 people booked this in the last 30 days, so popular slots go early. Two to three weeks ahead is comfortable in shoulder season, while summer weekends and holidays in New York can sell out a month out. Same-day spots do open up when other travelers cancel, so it is worth checking if you are already in town.

    What should I bring or wear?

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    Bring photo ID, your booking confirmation on your phone, a refillable water bottle and comfortable shoes. Dress for the weather in New York and add a light layer if any part of the 1.5-hour experience runs outdoors or after sunset.

    Where does 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket start and how do I get there?

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    The exact meeting point and directions are on your voucher once you book, and they sit in central New York within reach of public transport. Arrive 15 minutes early: late arrivals are treated as no-shows by most operators.

    What are the best things to do in New York?

    +

    New York has more bookable experiences than any other city on Outty, and the quality spread is brutal. Observation decks are commoditised, so we score them on timed-entry reliability and sunset slots. Food tours and borough walks are where the ranking really separates operators, and the top scores in the city all come from small-group guides. On Outty we rank every New York experience on the same 0 to 100 scale, and alongside this one the highest scorers right now include NYC Bus Tour of Brooklyn, Bronx, Queens: Art, Food & Sports, Half-Day Bus Tour of NYC Top Highlights, SoHo, Little Italy, and Chinatown Walking Tour in New York. The city page groups everything into most popular, highest reviewed, last minute and family-friendly so you can build a day around what actually delivers.

    When is the best time to visit New York?

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    September to early November, and late April through June. Booking patterns follow the same curve: prices and queues climb in peak weeks, while shoulder season gives you better availability on the top-ranked experiences and more room to change plans.

    How many days do you need in New York?

    +

    Three full days covers the headline sights without sprinting. A workable rhythm is one anchor experience each morning, such as this one, an unhurried afternoon in a single neighborhood, then a food or nightlife booking in the evening. Five days lets you add a day trip outside the city.

    Do I book through Outty or through the operator?

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    Outty ranks and explains the experiences, then hands you to Viator to complete the booking with the operator directly. The price is the same as booking on Viator yourself, and Outty earns an affiliate commission on the referral, which is how the rankings stay free to read.

    What is included in 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?

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    Included: Narrated walking tour; Exclusive Skip the Line Access to the 911 Museum (if option Chosen); Guided visit to the Ground Zero & 9/11 Memorial; and Professional, local guide with personal connection to 9/11. Always check the voucher for the final list before you travel.

    Where is the meeting point for 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?

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    Please meet outside at 24 State Street Across the street from Battery Park. Our guide or tour concierge will be there 15 minutes before the tour. Hotel pickup is not included, so plan your own transport and arrive 15 minutes early.

    What languages is 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket offered in?

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    It is offered in English and Spanish. Pick your language when choosing a date and time, as not every departure runs in every language.

    Will I get instant confirmation and a mobile ticket for 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?

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    Confirmation is sent by the operator after booking, usually within 48 hours; if it is not confirmed you are not charged. Mobile tickets are accepted, so you can show the voucher on your phone.

    Is 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket wheelchair or stroller accessible?

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    The operator notes: Infants and small children can ride in a pram or stroller. If accessibility is critical, contact the operator after booking to confirm arrangements for your date.

    What happens to 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket if the weather is bad?

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    It generally runs rain or shine, so dress for the forecast in New York. Standard cancellation terms apply: free cancellation up to 24 hours before the start.

    What do travelers say about 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?

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    Across 23 reviews averaging 3.7 out of 5, recurring themes include the guide, knowledge and storytelling. Travelers single out the guide as the reason the experience works.

    What booking options are available for 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket?

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    There are 2 options to choose from, including Memorial & 911 Museum Tkt, 9/11 Memorial & Ground Zero Tour. Prices and start times differ by option, so compare them on the booking screen.

    Ready to lock in your spot?

    Pick a date, choose your group, and see the exact price for 9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket.

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