2 dives in Cozumel (for certified divers only)

Cruise stop

Very professional crew, basic drift dives with a chance to see a lot of marine life. Rays, lobsters and nurse sharks were seen

via Viator

Terrible forced cancellation after confirmation of dive and 1 day before dive. Beware of their practice of overbooking

I don’t know where to start. They charged my card for three people, confirmed the dive, and then contacted me the day before to say it had been overbooked and asked me to cancel. The cancellation process was equally frustrating. You can’t cancel online on the day of the dive, so if you want your money back, you’re forced to call and spend a significant amount of time trying to resolve an issue that was entirely their fault. This wasn’t just an inconvenience. We had already purchased ferry tickets, pre-booked taxis, and reserved a beach club for eight people, all centered around this dive experience. It was supposed to be a surprise Father’s Day gift, and the last-minute cancellation ruined those plans. Overall, a terrible customer experience. Poor communication, overbooking, and a burdensome refund process. I would highly NOT recommend.

Response from the operator: Thank you for taking the time to share your feedback. We are genuinely sorry that your Father's Day plans were impacted and understand your disappointment. To provide some additional context, your reservation request for June 22 was received on June 20 outside of our office hours. As soon as we reopened the following day, we immediately checked availability with the dive center you selected. Unfortunately, the dive center was already fully booked. We also contacted a neighboring dive center in an attempt to accommodate your group, but they, too, had no remaining availability. As we were unable to confirm the dives on the selected date, we informed you promptly and offered the option to reschedule for the following day. Since this alternative did not fit your plans, we advised cancelling the reservation. Regarding the cancellation process, because the booking was made through a third-party platform, we are unfortunately unable to cancel or modify reservations on behalf of guests. We sincerely regret the inconvenience this situation caused and understand that it impacted the plans you had arranged around this experience. While we always make every effort to accommodate last-minute booking requests, confirmations ultimately depend on availability and cannot be guaranteed, particularly during periods of high demand. For excursions on specific dates that are especially important, we therefore recommend booking further in advance whenever possible. Kind regards, Pro Dive International

via Tripadvisor

Recommend!!!

I recently got back from a dive trip with friends. We used Pro Dive Cozumel for a 5 day dive trip, and the entire experience was perfect! I got certified while I was there and could not have been in better hands with Caro and Luisa. They were both incredibly kind, patient, and so fun! The dives were incredible, and I felt completely safe as a new diver even though my friends were more experienced. Caro, Luisa, and the entire Pro Dive team were so helpful, kind, and I would highly recommend this team to anyone else!

Response from the operator: Thank you so much for your wonderful review! We’re very happy to hear that you had such a great experience diving with us and that your certification went smoothly. Caro and Luisa will be delighted to hear your kind words. We hope to welcome you back for more amazing dives in the future! 🌊🤿

via Tripadvisor

Great Dives Not so Great Check in Experience

The dives themselves were spectacular. The check in and timeliness of going on the dives were disjointed and not very professional. I had to get how things were scheduled from another diver who was staying at the resort. I arrived on a cruise ship and booked based on reviews. I would not book again with them based on the surface experience. Bust as noted, what I saw was awesome.

via Tripadvisor

Very Good

Very professional in the diving experience. Very gracious in flexibility on dive dates. Also tailored the dive groups so the experienced divers stayed together so not hampered by less experienced divers. Dive masters very professional and thorough in briefings and helping individuals with fine tuning weights. One trip the current was very strong and could not stop and explore the reef, using more than usual air fighting the current, I would suggest avoiding those days. Not a very good experience in the online booking, wanting repeat information from previous booking. Also the online payment system was confusing as it seems more tailored to international students. The banking payment info did not work at first, I had to request the company to reset their online bank account number. Also could not use a previous bank information from last payments. Eventually worked out but took extra time.

via Tripadvisor