Zip Line Adventure in the heights in Puerto Vallarta 11 lines

Fun but lost of communication

Booked it and they were not expecting us, zip line went by quick since we were the only ones there. Thankfully someone was there because our uber dropped us off and left. Terrible phone service.

Response from the operator: Hi! Usually, transportation can take a few extra minutes to arrive due to city traffic. We sincerely apologize for the wait you experienced and appreciate your understanding. Regarding your comment that "Thankfully someone was there," we would like to clarify that the park where the activity takes place always has staff and members of our team on site to welcome and assist visitors. At no point are our guests left unattended. As for the phone service, you are absolutely right: cell coverage is limited because the activity is located in the Sierra de Vallarta, away from the city. However, this does not affect the experience itself. In fact, many of our guests enjoy the opportunity to disconnect from their phones for a while and fully immerse themselves in nature and adventure. Thank you very much for your feedback, as it helps us continue to improve. We hope to have the pleasure of welcoming you back again soon!

via Tripadvisor

Good for athletes and hikers

Josie and lefty were excellent. Shuttle van up scary road. Steps between lines were hard and high so tough on my short legs.

via Tripadvisor

Do not book with Monkey Adventures Mexico

We booked this zip line tour “Zip Line Adventure in the heights in Puerto Valllarta”through Viator and were very excited to zip line in Puerto Vallarta. We took a $20 taxi to the meeting location provided and arrived early. After the pick up deadline passed and no one arrived we tried to call the company multiple times with no answer. We were eventually able to reach the monkey adventures Mexico operator who later admitted they had given us the wrong pick up location. We asked if they could come pick us up. They told us we need to take another taxi at our own expense to their location. When we asked if we would be reimbursed for additional taxi fair caused by their mistake their response was rude and no, we agreed to take the taxi anyway and we’re on our way when they message that the group had already left and that we would need to meet them far outside of town at the zip line location. We explained that we were already in transit, but they told us it’s too late and refused to accommodate us. The situation was entirely due to their error, yet we were expected to absorb the cost and were ultimately denied the experience altogether. Based on this experience, I would strongly recommend that Viator reconsider listing this company as their communication, customer service, and accountability were extremely poor.

Response from the operator: Thank you for taking the time to share your experience. We sincerely regret that this situation caused frustration and disappointment, as our goal is always to provide a smooth and enjoyable adventure for every guest. We would like to clarify a few important points. The meeting location provided in the booking confirmation was correct. The situation occurred because, due to a system error, the reservation was not properly registered in our internal system. As a result, we were unaware of the booking until you contacted us, at which point the transportation had already passed the scheduled pickup location. Once we were informed, our team immediately worked to provide alternatives. You were advised that you could proceed to the next pickup point; however, due to the limited waiting time at each stop, the vehicle had already departed by the time confirmation was received. At no time were we informed that you were already in transit by taxi. It is important to clarify that the activity was never denied to you. We offered two clear options: joining the group directly at the park location or receiving a full refund. You chose the full refund, which has since been processed and completed without issue. At no point did you express interest in rescheduling the activity for another day, which would have been possible and we would have gladly accommodated. Regarding your comments about our customer service, we respectfully state that our team communicated the situation in a professional and serious manner. We understand that unexpected circumstances can be frustrating; however, there was never any intention to be discourteous. In accordance with platform policies, we are unable to reimburse third-party transportation expenses such as taxi fares. We truly regret that you were not able to participate in the tour. Our team remains committed to delivering high-quality experiences, and our many positive reviews reflect the care and dedication we bring to every guest. We continuously review our internal processes to help prevent similar situations in the future. We appreciate your feedback and wish you the very best in your future travels.

via Viator

Had a great time ziplining

David and Isaac were amazing guides. Knowledgeable and funny. Very scenic. Not too far between lines.

via Viator

Wonderful experience --fun for all ages!

We had a wonderful time on this tour! We brought our 7 and 9 year old daughters and were a bit nervous as they had never gone ziplining before, but the staff were FANTASTIC with them and ensured a safe and fun afternoon for all! We booked this tour through Tripadvisor, so as is typically the case, the actual tour was handled by a local group, Monkey Business. I was a bit confused about where to pick up our shuttle, but MB responded to my text inquiries immediately and were extremely helpful and responsive throughout the whole experience! Excellent customer service---especially, given it was Christmas day. Our actual tour took place at Canopy El Eden (where they filmed Predator :) ), so it took a good hour to get to the venue from Puerto Vallarta (Zona Hotelera), but it was a gorgeous trip up. Once up there, our driver escorted us to registration where we geared up and got instructions. They have both Spanish and english-speaking staff. The first couple of lines were to warm everyone up and make sure all the guests knew what to do. Then, the lines (total of 10) got longer and faster with really amazing views. The guides were really phenomenal and stayed with you the whole way. They were so good with the kids! Just a heads up, there is a little bit of a hike uphill through the jungle (bug spray a must) in between lines, but totally doable. Once we finished, we hung out at the restaurant and the kids played in the water while we waited for our driver to return. On the way back down the mountain, there's also an optional tequila tasting experience :). All in all, a great time! Highly recommend :)

Response from the operator: Thank you so much for sharing your experience! We’re so happy to know that the whole family, especially the girls, enjoyed the adventure and felt safe at all times. It will be a pleasure to welcome you back for more amazing moments. Thank you for recommending us! :)

via Tripadvisor